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Experience Investigators by 360Connext
JULY 6, 2021
A customer experience charter is a brief document outlining the agreements the CX governing team needs to align with their decisions. The charter is a brief document to align the vision, purpose, responsibilities and roles for achieving customer experience success. The charter, however, is not a magical document.
InMoment XI
JANUARY 25, 2022
Click here to read our full-length point of view document on employee advocacy. In this way, ensuring your employees are happy creates a feedback loop that keeps your customers happy (and keeps them from seeking out your competitors). A Closer Look.
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InMoment XI
MARCH 30, 2022
Using NLP helps businesses identify key topics, categories, themes, intentions from every document in the data stream, and detailed sentiment analysis. Act: NLP enables narratives on topics, trends, and patterns to be developed, along with root cause issues and supporting data.
GetFeedback
MAY 7, 2019
Product documentation is not just verbose wall of information put together about your product. Instead, it is an articulately framed document that includes to-the-point details right from the inception of the idea to its formation and user guide. Boosts brand loyalty.
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This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. This guide covers: Omnichannel & Inbound.
InMoment XI
MARCH 23, 2022
As countless employee experience (EX) experts have been documenting for years now, many employees were feeling dissatisfied with their jobs or disconnected from their wider organization long before COVID-19 was even a term. The truth, however, is much more nuanced than that.
GetFeedback
OCTOBER 14, 2019
Outdated documentation. Unfortunately, though, the challenges associated with searching for or through documentation actually account for 21.3% The fact is that: keeping documentation up to date is tricky. It makes sense, right? . of productivity loss. It happens more often than you might think.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
Customer success is a well-established practice in the enterprise business world (70% of companies have a dedicated team, according to TSIA) and the benefits it delivers to customers are real and well-documented. So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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