Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback E-support Metrics NPS 111

Kustomer

JUNE 8, 2021

The world is rapidly changing and that’s good news for businesses in the e-commerce space. This means it’s more crucial than ever to focus on the e-commerce customer service experience. These new statistics mean there’s a lot of room for growth in the e-commerce sector. What Is E-Commerce Customer Service?

E Commerce 100

E Commerce Customer Service E-support Document 100

Thematic

JANUARY 16, 2025

Is your business swimming in feedback from customers? But here's the thing: hidden in that feedback are valuable insights into what your customers love, what frustrates them, and where you can improve. This powerful tool transforms unstructured feedback into clear, actionable insights. Frustrating, right?

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62

Thematic

JANUARY 21, 2025

Text analytics organizes this messy feedback into actionable insights, providing a roadmap for better decisions. That means whether you’re analyzing customer feedback or monitoring brand mentions online, text analytics helps you spot what matters most. IT teams use it to prioritize recurring issues found in support tickets.

Insights 62

Insights Social Media E Commerce 2030 62

Calabrio

MARCH 31, 2025

Though its been around since the 1960s , generative AIs power first turned most heads outside the computer science lab when tools like MidJourney and Dall-E emerged with their ability to generate realistic imagery based on text inputs. Assistance Tools Support Agents in Real Time Equip your agents with a real-time co-pilot.

Contact Center 52

Contact Center Customer Service Virtual Agent 2025 52

Thematic

FEBRUARY 23, 2025

" When goals are too vague—such as “analyze customer feedback” without specifying which aspects to focus on (e.g., e.g., “Track sentiment trends across 10,000 support tickets over six months.”) Implement opt-in consent mechanisms when collecting customer feedback.

Social Media 62

Social Media E-support Feedback Insights 62

BirdEye

NOVEMBER 22, 2024

AI tools help real estate reputation management by turning reviews into revenue, converting feedback into leads, and maintaining your brand’s credibility across multiple platforms. The system learns from feedback patterns to improve service delivery and client satisfaction.

Marketing 52

Marketing Social Media Multi-Channel Document 52

Calabrio

APRIL 11, 2025

Furthermore, effective contact center training is key to keeping agents engaged and driving operational efficiency, supporting cost reduction and improved contact center productivity. Reviewing Customer Feedback: Use customer interaction data to determine your audiences most common concerns and biggest needs.

Contact Center 52

Contact Center 2025 Call Center Average Handle Time 52

Kayako

MAY 30, 2017

I have selected these videos because each one has influenced our customer relationships and deepened our understanding of how to provide better customer support. When companies hire employees who truly share the company’s vision—and then inspire and support them as they strive to meet this vision—magic happens. It should be constant.

Loyalty Programs 73

Loyalty Programs E-support Loyalty Rewards Programs 73

SurveyGizmo

SEPTEMBER 17, 2020

“Getting surveys up and running fast, and then sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. Alchemer is used throughout departments at Mozilla, including IT, marketing, and customer support.

Feedback 64

Feedback E-support Roadmap Customer Satisfaction 64

Natalie Petouhof

OCTOBER 15, 2015

Meaningful engagement and rewards: With the latest release of Jive-x, organizations can deepen engagement by incentivizing users through advocacy – a capability powered by feedback mechanics that helps identify and activate passionate customers and experts within a community and beyond.

Brands 97

Brands E Commerce E-support Document 97

Optimove

JUNE 1, 2023

A well-documented battle of egos, bonuses, and, ultimately, optimization. But what is the journey of a customer in e-commerce? The customer journey in e-commerce refers to the process a potential buyer goes through, from initial awareness to making a purchase decision.

Customer Journey 98

Customer Journey E Commerce E-support Marketing 98

Thematic

DECEMBER 10, 2024

Levels used Thematic to automatically make sense of the thousands of text feedback responses they received. Aspect-Based Sentiment Analysis Traditional document-level sentiment analysis focuses on the overall sentiment of a text, whereas sentence-level sentiment analysis takes a more granular approach.

E Commerce 62

E Commerce Multi-Channel Insights E-support 62

Kustomer

JULY 28, 2022

Providing a great customer experience reaps benefits far beyond positive feedback from your customers. Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. A good product or service isn’t making the cut on its own.

Customer Experience 93

Customer Experience E Commerce E-support Social Media 93

Totango

JULY 31, 2020

Prevent churn related to overly complicated setup, poor customer support, and other negative onboarding experiences. During onboarding, your customers will see their first real-life demonstration of how effectively your software can help ease pain points and support their goals. Right Value, Right Time.

E Commerce 127

E Commerce E-support Hospitality Healthcare 127

ProProfs Chat

SEPTEMBER 13, 2017

What is the major cause of losing customers in an e-commerce environment? The salesman offers an extended warranty to support any technical issues and replacements. The salesman offers an extended warranty to support any technical issues and replacements. The trust factor support. Unaddressed customer “pain points”.

E Commerce 104

E Commerce E-support Call Center Loyalty 104

transcosmos Information Systems

SEPTEMBER 5, 2018

Having one when establishing social media customer support is critical in making it efficient. This allows you to cover all comments, feedback and questions that you need to address. Set up a dedicated channel for support. Best Social Media Customer Support Practices. Document tracking of comments and feedback.

Social Media 69

Social Media E-support Document Customer Service Strategies 69

Magellan Solutions

MAY 25, 2021

Basic Process of e commerce support services with Magellan Solutions. Magellan Solutions’ e-commerce customer service provides the framework for supporting shoppers via e-commerce platforms. We convert your catalog databases and documentations into the latest digital formats. Catalog Conversion.

E Commerce 52

E Commerce E-support Call Center Document 52

Kayako

DECEMBER 13, 2017

A knowledge base offers your customers 24/7 support. By giving customers 24/7 self-service, support teams have more bandwidth to handle more complex customer questions and issues. Whatever the form or method, self-service is usually available at your support portal or Help Center.

E Commerce 88

E Commerce E-support Article Reference 88

Inbenta

MAY 7, 2021

Take a look at customer feedback, online reviews, and data on customer retention. You can use technology to monitor performance, while feedback from high-performing agents can be used to help those struggling to keep up. In e-commerce it can be harder to build a relationship with customers because there’s no face-to-face interaction.

Customer Service 116

Customer Service Social Media E Commerce E-support 116

Magellan Solutions

JUNE 10, 2019

There are common services such as customer service, technical support, sales, and lead generation. Meanwhile, some services are more unusual than the others but might be the specific support that you need for your business. App mobile customer support. Direct response marketing support. E-commerce customer care.

Call Center 75

Call Center E Commerce E-support Social Media 75

Method:CRM

MARCH 13, 2023

It includes things like customer service, the quality of the product or service sold, customer support, customer convenience, and more. They might choose to do repeat business with you or provide positive customer feedback online. Support ticket tracking. Enhancing the customer experience is crucial to your success.

Customer Experience 90

Customer Experience E-support Customers Document 90

Amity

DECEMBER 9, 2016

When curious business owners are first evaluating your offering, they’ll often write or call into the support team first to ask questions. Manager of Growth Marketing, Sarah E. Take a second look at your support tickets. Pay attention in pre-sales calls.

Customer Success 109

Customer Success Marketing E-support Social Media 109

ProProfs Chat

JANUARY 10, 2019

Gone are the days when companies could ignore the value of customer support. Humans in your customer support team are increasingly finding it difficult to delight your customers. Ticket management becomes a herculean task for businesses that drive the majority of their sales from website or hail from the e-commerce industry.

E Commerce 63

E Commerce E-support Customer Satisfaction Document 63

Gainsight

JANUARY 31, 2022

The number of potential candidates has increased with the addition of StepStone Group, a global e-recruitment business. It gave them a suitable cross-section of customers with good feedback on their experience working with them as a supplier. They saw that most of their customer communications centered on renewals through feedback.

Customer Success 95

Customer Success E-support Advertising Sales 95

ProProfs Chat

APRIL 2, 2020

In case you are someone with lots of paper-work taking place, the best way to deal with document e-signing is with the help of Right Signature. You can send documents, sign them from no matter where you are, and at the same time integrate your workflow. They can take up support calls no matter where they are.

E-support 100

E-support Document Communication Multi-Channel 100

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 80

2024 E Commerce E-support Social Media 80

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers.

2024 91

2024 Multi-Channel Omnichannel E-support 91

Kustomer

FEBRUARY 18, 2020

Customers can get a personal consultation from a member of the gTeam, who is prepared to provide all the support they might need over the channel of their choice, and has all the necessary context and information about their shopping history. The spread of e-commerce has created a paradox. Solving for Decision Paralysis.

Online Experience 52

Online Experience Brands E Commerce E-support 52

Kustomer

FEBRUARY 18, 2020

Customers can get a personal consultation from a member of the gTeam, who is prepared to provide all the support they might need over the channel of their choice, and has all the necessary context and information about their shopping history. The spread of e-commerce has created a paradox. Solving for Decision Paralysis.

Online Experience 52

Online Experience Brands E Commerce E-support 52

Magellan Solutions

DECEMBER 16, 2021

E-Discovery. Document Review. Document Writing (e.g. Corporate Documents. Now with the competition focusing on higher or more valuable outsourcing such as KPO or LPO, this country continuously provides the needed support for law firms and legal practitioners in the west. Discovery (e.g subpoenas). Legal Research.

E-support 59

E-support Document Banking Feedback 59

CSM Magazine

MARCH 27, 2020

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. Bad customer support is harder to spot, but it runs deeper than a quick social media fire that needs extinguishing. On the other hand, good customer support does the opposite—exponentially. What is Customer Support?

Social Media 52

Social Media E-support Customers Call Center 52

Experience Matters

APRIL 7, 2015

Nominees are rated based on their capabilities, results, and client feedback. Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Clarabridge. Confirmit.

2015 97

2015 Multi-Channel 2014 CEM 97

InnerTrends

NOVEMBER 13, 2019

Let’s take a look at some examples: Front is built to simplify the organization of conversations amongst customer success or customer support teams. Front’s promise: A singular, collective inbox for customer success or support teams to organize all of their conversations with customers in one place.

Social Media 71

Social Media Document E-support Sales 71

ViiBE Blog

AUGUST 27, 2021

This feedback will suggest areas for improvement. . Customer Relationship Management (CRM) software makes it more straightforward than ever for sales teams and customer support to interact with the customer at every step of the sales process. Then, this feedback should be forwarded to the relevant team.

Net Promoter Score 52

Net Promoter Score 2021 Retail E-support 52

SurveySparrow

JANUARY 25, 2024

Source: formstack.com Formstack is a workflow automation software that lets you create forms and surveys, streamline document preparation, and gather eSignatures effortlessly. Cons Customer Support: Some customers think that they lack in the customer service and support arena. (Oh Yes…Research can be fun!) The best part?

Document 52

Document 2006 E-support Information 52

ViiBE Blog

AUGUST 18, 2021

First of all, a properly structured customer feedback survey can give you a good overview of your customer base. CRM has other benefits too, which we’ll come back to in a moment. Finally, using remote assistance software like ViiBE can allow you to gather customer feedback on a large scale. Free Retail E-book available now!

Customer Centricity 52

Customer Centricity 2021 Net Promoter Score E-support 52