Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

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Feedback Roadmap Demo ROI 117

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

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Roadmap Effort Score Management Feedback 89

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

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Roadmap Presentation Sales Return on Investment 81

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

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Feedback E-support Metrics NPS 111

Thematic

APRIL 1, 2025

In this guide, we'll break down how to build a winning strategy—from setting clear objectives to using analytics and AI, mapping journeys, and creating a continuous feedback loop. CRM and Sales Data: Purchase histories link customer value to feedback. Then, analyze customer feedback within each segment.

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Customer Insights Insights Social Media Customer Journey Mapping 62

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback. Net Promoter S core is one of the most effective methodologies to capture customer feedback.

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Feedback NPS Roadmap Customers 109

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

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Roadmap Customer Success Customer Centricity Presentation 59

SurveySparrow

DECEMBER 29, 2023

To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap? A customer experience roadmap is a strategic plan that outlines the steps a business will take to enhance its customer experience. Eager to know how?

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Roadmap Net Promoter Score Customer Experience Customer Journey Mapping 52

SurveyGizmo

AUGUST 10, 2020

“Getting surveys up and running fast, and then sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. This helps them drive product roadmap and development. Injecting the Voice of the Customer.

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Feedback Roadmap Customer Satisfaction Document 98

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. This approach requires less commitment from busy members and can yield extremely helpful continuous feedback. Product roadmapping. Back to Top. Pricing changes.

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Roadmap Feedback B2B Interaction 118

CSM Magazine

FEBRUARY 3, 2025

Whether you’re mapping long-term strategies or addressing immediate operational needs, a planning platform can serve as your business roadmap. A planning platform allows you to document these goals and assign tasks to team members, so everyone is on the same page. Collecting and analyzing customer feedback. The result?

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Financial Rewards Programs Exceptional Customer Service Roadmap 52

Thematic

JANUARY 21, 2020

At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . What should the roadmap look like for developing an automated DIY customer feedback solution? Why you might want to have a feedback analysis solution. There are benefits to building vs. buying. Data storage.

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Feedback Roadmap Metrics Customer Service Representative 105

SurveyGizmo

SEPTEMBER 17, 2020

“Getting surveys up and running fast, and then sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. This helps them drive product roadmap and development. Injecting the Voice of the Customer.

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Feedback E-support Roadmap Customer Satisfaction 64

Thematic

JANUARY 21, 2025

Text analytics organizes this messy feedback into actionable insights, providing a roadmap for better decisions. That means whether you’re analyzing customer feedback or monitoring brand mentions online, text analytics helps you spot what matters most. Why is Text Analytics Important?

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Insights Social Media E Commerce 2030 62

Help.com

NOVEMBER 16, 2015

Getting valuable feedback from customers is essential in developing a product that truly fits their needs. Our team at Help has made getting customer feedback a cornerstone of our development methodology. Rather than just collect feedback, we implemented a suggestion board where customers can create, vote, and comment on ideas.

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Roadmap Feedback Customers Communication 40

Retently

AUGUST 26, 2019

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. The way someone approaches feedback can make or break their business. How Important Is Customer Feedback? What Is the Customer Feedback Loop? Customer Feedback Loop.

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Feedback Social Media Net Promoter Score NPS 71

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

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Roadmap User Experience Metrics Document 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Collaboration : Can different teams within your organization work together in the tool to share feedback, align priorities, and collaborate on improving the customer journey?

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Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

Kayako

MARCH 9, 2017

This will assist you in giving thorough feedback to customers who are asking for new features, or when querying if a feature isn’t working. Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Creating self-service documentation. Amaninder Singh, Customer Support Advocate.

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Customer Service Document Webinar Roadmap 71

Gainsight

SEPTEMBER 20, 2019

The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses. As you complete the exercise above for each issue and product opportunity, thoroughly document your findings. sales, marketing, and hugging teams ).

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Roadmap Webinar Document Definition 58

ReviewTrackers

MARCH 14, 2019

To understand what “customer journey” means, let’s use a definition by SurveyMonkey : “Think of the customer journey as a roadmap detailing how a customer becomes aware of your brand, their interactions with your brand–and beyond. Invest in tools and technologies that capture customer feedback. Nurture your digital channels.

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Banking Customer Journey Touchpoint Rewards Programs 94

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. And for this, they are required to understand the importance of gathering and analyzing customer feedback. What is a NBFC Customer Feedback Tool?

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Feedback Management NPS Customer Satisfaction 52

InteractionMetrics

FEBRUARY 20, 2025

Get a Third Party to Conduct Your Surveys If you want NPS feedback you can trust, avoid running surveys in-house. The result is a clear roadmap to improvement for your company. Close the Loop Quickly Speed matters when addressing customer feedback. Segment your feedback by demographic, purchase history, or interaction channel.

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NPS Net Promoter Score Customer Satisfaction Metrics 52

ChurnZero

MAY 30, 2024

Content for your educational program already exists in support articles, internal training documents and even recordings of customer calls. You can always scale your educational offerings later with new tools. 3: Collecting customer feedback to optimize your education program. Customer feedback can be an emotional rollercoaster.

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Feedback Entertainment Metrics Roadmap 107

Gainsight

DECEMBER 27, 2019

Is Customer Feedback Really Making It to Your Product Roadmap? It’s easy for valuable feedback to get lost on its way from the customer to your product team. Improving the feedback loop between CS and Product doesn’t have to mean introducing a new software tool. Use This Framework to Unblock Your Product Roadmap.

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Article 2020 Roadmap 2019 97

Gainsight

OCTOBER 22, 2020

As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. The Gainsight platform makes it easier for me to stay customer-centric as I plan our roadmap priorities and put together requirements for upcoming enhancements. I take notes on customer feedback in Timeline.

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Management Roadmap Document Customer Centricity 98

Customer Bliss

AUGUST 11, 2016

We have documented research everywhere that customer experience is more valuable than the perceived financial number attached to your brand , but many schools are still teaching power branding and old-school sales funnels. Simplify the roadmap for customers. Who does the customer call? Operations? Customer service?

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Customers Books Sales Roadmap 141

Qualtrics

APRIL 25, 2019

This is alongside the well-documented benefits of D&I, such as improved productivity, creativity, and employee and customer satisfaction. Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities.

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Roadmap Competitive Advantage Culture Measurement 40

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

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Feedback 2024 Culture Demo 52

Totango

MARCH 12, 2019

Follow a Roadmap Established by Customer Success Software. Provide a means for customers to give feedback. Document every customer interaction and automate tasks. Document every customer interaction and automate tasks. While this task involves a lot of moving parts, there are many ways to make this task feasible.

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Roadmap Fashion Measurement Customer Success 80

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Alyona: There were several companies that shared with me that they needed help analyzing NPS feedback.

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Feedback Net Promoter Score Consulting NPS 62

Retently

MAY 2, 2023

While there are many ways to do that, measuring satisfaction levels and actively seeking relevant feedback is critical to improving customer journeys. When it comes to gathering customer feedback , the options are endless: comments, social media, emails, and chats with support teams. What is NPS, CSAT, and CES?

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Customer Journey NPS Demo Customer Satisfaction 133

Survicate

MAY 24, 2021

Customer feedback has become one of the primary drivers of long-term growth. Gathering customer feedback is the only way of understanding the key driver of customer satisfaction. Despite their difference in question formulation, all three methods essentially focus on collecting negative, neutral, and positive feedback.

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Feedback Net Promoter Score NPS Customers 52

Thematic

NOVEMBER 22, 2021

Step 1: Find a review analysis provider and integrate your reviews into their platform If you're stuck at #1, here's a hint: you're looking for a feedback analytics solution that uses thematic analysis paired with sentiment analysis to make sense of reviews at scale. Call it review analysis software, or a feedback analytics platform.

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Travel Feedback Roadmap Customers 71

CSM Magazine

SEPTEMBER 24, 2024

Clients expect exceptional service from their law firm – here’s a roadmap to delivering just that. Where constructive feedback meets active listening, magic happens – and that’s the secret sauce of our communal culture. Legal expertise is just the starting point.

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Customer Care Roadmap Document Customer Service Training 52

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. Voice of the Customer (VoC) surveys are utilized to gather regular customer feedback in an actionable manner.

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Customer Success Roadmap Net Promoter Score Touchpoint 52

Wootric

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy. Next, turn those product goals into your product roadmap.

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Roadmap Net Promoter Score Document Presentation 128