Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

8x8

FEBRUARY 21, 2019

This roadmap will get you started on the road to success. Identify and agree upon overall contact center and business objectives, and document targeted use cases. Your process flow could be: Document the percentage of calls transferred today. Identify Participants and Roles. Brainstorm the business use cases. Whiteboard ideas.

Roadmap 85

Roadmap Net Promoter Score Contact Center Document 85

Clarivate

DECEMBER 12, 2023

Case in point: FoundationIP , the first SaaS-based IP management solution, purpose built to increase IP team efficiency by leveraging automation and best in class country rules. It provides a flexible foundation for hyper-efficient IP management, helping you keep pace with growing demands.

Innovation 59

Innovation Management Roadmap 2023 59

InMoment XI

JUNE 5, 2024

Document level text mining/NLP – Supporting all industry-standard NLP functions, including classification (via ml models, boolean queries, or against pre-trained taxonomy based on Wikipedia categories), NER, theme/concept extraction, sentiment measurement, summarization, intention, effort, and emotion measurement.

2024 195

2024 Social Media Innovation Document 195

InMoment XI

SEPTEMBER 3, 2024

Compliance and Risk Management By monitoring conversations, conversation analytics can detect potential compliance issues, such as the use of inappropriate language or the disclosure of sensitive information. This process can help identify emerging trends, consumer preferences, and unmet needs that can guide the product development process.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. A few starters include: Cemantica : Cemantica is a scalable customer experience management platform created by CCXP professionals, which is a huge plus in our book!

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

Gainsight

SEPTEMBER 20, 2019

Our product management team creates a list of all the product improvements, potential new features, and critical bug fixes that need to be made. Once Product Management knows all the potential work items at play, the real work begins. As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.),

Roadmap 58

Roadmap Webinar Document Definition 58

Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. Tell us a bit about yourself and what your role is at Gainsight. Do you use the Gainsight platform to do your job? If so, how? .

Management 98

Management Roadmap Document Customer Centricity 98

Quadient

JUNE 1, 2022

Quadient Named an IDC MarketScape Cloud Customer Communications Management Leader. Product Marketing Manager (CXM) – Tami May . The IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment is now available, and I am thrilled to announce that Quadient was once again named a Leader!

Communication 52

Communication Management Multi-Channel 2022 52

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. Be sure to include the “how” in your roadmap in addition to the “what.” What the heck do those mean? That’s okay!

Customer Success 52

Customer Success Roadmap Net Promoter Score Touchpoint 52

Avaya

APRIL 15, 2019

She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog. Gareiss leads Nemertes Digital Transformation research.

Roadmap 47

Roadmap Customer Experience Contact Center Document 47

West Monroe

SEPTEMBER 23, 2024

Despite these challenges, decarbonization is possible and will require organizations to create a decarbonization roadmap with tactical next steps outlining the path to realizing supply chain emission reduction goals.

Transportation 52

Transportation Roadmap Consumers Technology 52

Wootric

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy. Finally, move from your roadmap to your backlog.

Roadmap 128

Roadmap Net Promoter Score Document Presentation 128

PeopleMetrics

MARCH 25, 2022

This guide will answer some of the most common questions that business leaders, marketers, and product managers have about CABs: What are customer advisory boards (CABs)? The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging.

Roadmap 118

Roadmap Feedback B2B Interaction 118

ChurnZero

APRIL 27, 2023

The meeting we were in was supposed to be a forum where the two teams could trade notes and collaborate on the product roadmap. Here are three ways to support product management so you can do the same. You’d be surprised—gathering and presenting feedback this way will do wonders in a meeting with product management.

Customer Success 52

Customer Success Management Roadmap Feedback 52

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. This is why strategic aspects of change management models should form the foundation of every digital transformation framework. Targets, then, become the documented, tangible steps that must be achieved to progress away from the baseline.

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

Customer Bliss

JULY 26, 2018

Around the 2-year mark, after William spent more time working together with his team and agency partners, they started to flesh out agency roadmaps to clarify roles and communication processes. Document the process. We can’t forget how important documentation is when it comes to implementing a new strategy!

Government 111

Government Chief Customer Officer Roadmap Document 111

Kustomer

APRIL 28, 2022

This is why it’s so important for leaders company wide to be on the same page when it comes to customer life cycle management. So you want to set up not only a journey framework, like a customer life cycle, but also a management process to start working from insight to implementation, not do it once, but continuously.”. Start small.

Management 81

Management Customer Journey Roadmap Customer Service 81

SurveyGizmo

AUGUST 10, 2020

Gathering and quickly reporting on data allows product management and engineering to see user response to new products and features in real-time, allowing for rapid adjustments without the need for dedicated analysts all the time.”. This helps them drive product roadmap and development. Click here to read more.

Feedback 98

Feedback Roadmap Customer Satisfaction Document 98

SurveyGizmo

SEPTEMBER 17, 2020

Gathering and quickly reporting on data allows product management and engineering to see user response to new products and features in real-time, allowing for rapid adjustments without the need for dedicated analysts all the time.”. This helps them drive product roadmap and development. Click here to read more.

Feedback 64

Feedback E-support Roadmap Customer Satisfaction 64

Quadient

SEPTEMBER 16, 2022

We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. He started as a document designer using several VDP technologies, before moving to the software side of the industry. from University of Nevada, Las Vegas.

Customer Journey Mapping 52

Customer Journey Mapping 2007 Document 2022 52

ChurnZero

APRIL 11, 2024

It’s no longer a fancy thing, years out on the roadmap, that only highly mature CS organizations are good at. 4: Customer journey map Have you documented your customers’ experience with your company from their point of view? Is what you documented in an “as-is” or “to-be” state? So, it needs to be documented.

Customer Success 52

Customer Success Document Customer Journey Mapping B2B 52

Customer Bliss

APRIL 4, 2018

Use this knowledge to identify the capabilities and roadmap you’ll need to identify the capabilities and the roadmap that you’ll all build together to get to the place where the company needs you to be to be. Leverage the knowledge of your needs from peers. CustExp Click To Tweet.

Chief Customer Officer 131

Chief Customer Officer B2C Roadmap B2B 131

Education Services Group

MAY 28, 2021

Also known as a Success Plan or a Joint Success Plan , it is a document that’s developed collaboratively with your customer at the start of your relationship. Then, the CSM will use this conversation, and the document created from it, to build out a plan for delivering on that value throughout the customer’s lifecycle.

Customer Success 98

Customer Success Document Sales Customers 98

BirdEye

NOVEMBER 18, 2024

Understanding the advantages and limitations helps you make an informed decision about incorporating AI into your social media management strategy. That’s where Birdeye Social AI comes in – a comprehensive solution that brings all aspects of social media management under one roof.

Social Media 52

Social Media ROI Metrics Engagement 52

Totango

DECEMBER 3, 2020

By integrating this software into your day to day, you will be empowered to document and share customer data, drive personalized customer engagement, and monitor the productivity of your CS team. Document and Share Customer Data . Enhance the product roadmap with real-time customer data—both qualitative and quantitative.

2020 64

2020 Customer Success Net Promoter Score Document 64

Talkdesk

DECEMBER 10, 2020

the investment, resources and change management) of executing this project. Don’t forget to document why you’re looking to replace your current solution. This assessment allows you to better understand your current state, identify which areas to improve and establish a CX strategy roadmap to reach your desired state.

Contact Center 115

Contact Center White Paper Transportation Roadmap 115

West Monroe

MAY 29, 2019

The tie between employee engagement and customer retention are well documented and are critical in meeting revenue growth targets. With a vision for people integration and the necessary roles identified, integration offices will create a roadmap, process, and roles for integrating people from both organizations. Ask us how we’re doing!

Net Promoter Score 40

Net Promoter Score Management Roadmap Culture 40

ChurnZero

SEPTEMBER 27, 2024

Oftentimes, success managers want to SERVE and sees value through being nice and helpful and not asking customers to do anything. Have you ever used the project management “pre-mortem” approach? You imagine a project has failed and then brainstorm reasons why that might have happened. Stephanie: I concur with Keishla!

Customer Success 52

Customer Success Roadmap Sales Customers 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? 6 Customer Feedback Processes from Product Management Experts. From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Product Manager | Blend. Chris Chumley. Clement Kao.

Feedback 117

Feedback Roadmap Demo ROI 117

West Monroe

NOVEMBER 2, 2022

While M&A deal volume is slowing as recessionary concerns remain, top-tier assets are still coming to market, the best of which are still managing to command strong valuations. Recognize learnings and document processes. Build a realistic roadmap. Consider how data ties to your roadmap. Prepare for exit.

Roadmap 52

Roadmap Innovation Financial 2022 52

Gainsight

APRIL 23, 2019

Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences. Tip #2: Inventory requests for easier product roadmap planning. What does it really mean to be a good product manager?

Management 49

Management 2019 Roadmap 2018 49

ChurnZero

MAY 30, 2024

Content for your educational program already exists in support articles, internal training documents and even recordings of customer calls. To create a dedicated learning space, look into learning management systems (LMS). You can repurpose it, use it as is, or treat it as inspiration for designing your customer education program.

Feedback 107

Feedback Entertainment Metrics Roadmap 107

Gainsight

DECEMBER 21, 2023

Now, the verdict is in, and everyone agrees that proactive Customer Success Managers (CSMs) are best positioned to drive value and deliver a better customer experience. But when you’re an early-stage company, proactive management is difficult without the right resources and tooling.

2023 52

2023 Customer Success Culture Roadmap 52

Ecrion

FEBRUARY 24, 2021

Let’s take a look at what makes up a strategic communications plan and how customer communications management (CCM) can help the process. Every organization needs a roadmap to guide them toward their goals, and a Strategic Communications Plan is the roadmap of a company’s communications efforts. What Is a Strategic.

Communication 52

Communication Document Roadmap Omnichannel 52

West Monroe

DECEMBER 7, 2023

Integrating digital technology into clinical trials ICH E6 (R3) provides guidelines on incorporating cutting-edge digital technologies and diverse data sources into clinical trial design and execution—including the use of wearables and the adoption of a Quality Management System. CTMS, eTMF, eQMS, EDC, RTSM).

Document 52

Document Healthcare Technology Innovation 52