InMoment XI

NOVEMBER 21, 2024

Thank you Your download will begin shortly. If it doesn’t, click on the download button. Download Now Exit this form How To Analyze Data From VOC? Our free 2025 Consumer Trends Report highlights the key shifts transforming customer experience (CX) and what your business needs to stay competitive.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

OCTOBER 10, 2022

Take a step towards higher response rates by downloading the document below! Download the White Paper. If you are looking for technical and non-technical solutions to create the ultimate e-mail survey invitation, look no further. Start measuring Net Promoter Score with InMoment.

Net Promoter Score 368

Net Promoter Score White Paper NPS 2005 368

TechSee

OCTOBER 22, 2024

To gain a deeper understanding of just how visual intelligence can transform enterprise service, be sure to download our comprehensive industry report. To learn more about the benefits of visual intelligence and how TechSee can help your business achieve its CX goals, download our industry report today.

Technology 109

Technology Download Customer Satisfaction Culture 109

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). My esteemed colleagues in the report declared the three words that matter most to them – to dispel the idea of these words as purely buzz. I loved their answers, and thought I’d throw in a few of my own. Don’t forget to read the full report! Is that odd?

Leadership 283

Leadership Culture Customer Centricity 2019 283

InMoment XI

NOVEMBER 16, 2023

Download the full summary of our XI Forum Europe 2023 here By aligning strategies with the intertwined needs of customers, employees, and the business, companies can drive impactful improvements that lead to sustainable growth and enhanced customer loyalty.

Workshop 447

Workshop 2023 Healthcare Travel 447

TechSee

OCTOBER 17, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. Download our white paper and industry report today to uncover the full potential of these technologies for your business. Ready to increase customer loyalty and reap the financial rewards of visual AI?

White Paper 109

White Paper Customer Satisfaction Telecommunications Download 109

InMoment XI

JUNE 24, 2015

Download the free ebook here. This post comes from chapter 8 of MaritzCX’s new book Customer Experience is Your Business. When I was growing up, a 50-cent, bottomless cup of coffee was the norm. People would have laughed at the thought of a five-dollar cup of joe, and yet how many of us drive out of. View Article

Customer Experience 339

Customer Experience Download Books Article 339

InMoment XI

AUGUST 8, 2023

Download for free today! To learn more about what makes a great survey and how to combat survey fatigue, we’ve put together a framework in this new paper, Transactional Customer Experience Survey Best Practices.

Net Promoter Score 435

Net Promoter Score Customer Service Representative Feedback Touchpoint 435

InMoment XI

AUGUST 20, 2024

Dedicated Help Section: Create a section on your website where clients can access resources like downloadable forms, legal checklists, or links to important legal information. Download the Report This demonstrates that your firm is client-centric and committed to helping.

Management 369

Management Social Media 2024 Download 369

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g.,

2025 69

2025 Customer Engagement Engagement E Commerce 69

GetFeedback

AUGUST 14, 2019

Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. You’ll get custom recommendations based on your score. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

Customer Bliss

SEPTEMBER 24, 2019

” moment: Click the comic to enlarge; click (Ctrl+click on Mac) and select “Save as…” to download it. . Here’s a comic that summarizes this “Would You Do That To Your Mother?”

Airlines 276

Airlines Download Books Customers 276

InMoment XI

AUGUST 30, 2022

To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! Timing your surveys right, and designing them effectively will help you get all the information you need to keep your customers happy and satisfied with your products.

Customer Satisfaction 370

Customer Satisfaction Net Promoter Score White Paper Effort Score 370

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns.

2025 59

2025 Marketing Download Demo 59

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). My esteemed colleagues in the report declared the three words that matter most to them – to dispel the idea of these words as purely buzz. I loved their answers, and thought I’d throw in a few of my own. Don’t forget to read the full report! Is that odd?

Leadership 227

Leadership Culture Customer Centricity 2019 227

GetFeedback

AUGUST 14, 2019

Take a look: Click here to download the PDF version. . Click here to download PDF version of the list. . Click here to download PDF version of the list. . Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit.

Download 268

Download Customer Satisfaction Measurement 2018 268

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. This minimizes overload while increasing relevance.

Consumers 59

Consumers E Commerce Marketing 2024 59

InMoment XI

AUGUST 17, 2023

To access all the key drivers of NPS and discover who the leading brands are in the UK, download your copy of the report findings here. Invest in Learning and Development: Offer continuous learning and development opportunities to enhance employees’ skills and knowledge. Take The Lead!

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Marketing 52

Marketing 2024 Download 2023 52

GetFeedback

NOVEMBER 25, 2019

Click here to download the current industry benchmarks. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Wireless Telephone Service: 74%. And if you want to see quarterly benchmark updates, just visit their website. . is a good starting point.

Customer Satisfaction 293

Customer Satisfaction Apparel Wireless Insurance 293

Experience Investigators by 360Connext

APRIL 23, 2024

Resources Mentioned: Download the free CX Mission Statement Workbook Download the free CX Success Statement Workbook Is Customer Experience Worth It? Your journey to elevating customer experience starts with real-world applications and continuous dialogue to keep your strategies at the forefront of innovation.

Download 162

Download ROI Connections Innovation 162

InMoment XI

NOVEMBER 9, 2021

To learn the next five steps to an award-winning CX transformation, download the full guide here! In fact, for three consecutive years, our clients have won the award for “Best CX Transformation” through the CX Awards!

Roadmap 370

Roadmap Customer Experience Customer Retention Download 370

Optimove

FEBRUARY 10, 2025

Download the report The post Optimove Insights: 2025 Consumer Marketing Fatigue Report appeared first on Optimove.

2025 76

2025 Consumers Insights Marketing 76

Optimove

FEBRUARY 6, 2025

See the difference control groups make in this guide Download Now Optimove Insights’ analysis of over 1.28 A DIY Approach to Calculating your Customer LTV Download Now In summary The post-NFL season is make or break for retention. The solution? Calculate Your Customers LTV!

Sports 75

Sports Download Events Demo 75

Optimove

JANUARY 2, 2025

Create personalized offers that resonate with individual preferences Build loyalty programs designed to reward and retain high-value players Focus on impactful communication to engage without overwhelming Download the report now and transform your approach to customer retention.

2025 76

2025 Consumers Insights Marketing 76

Experience Investigators by 360Connext

AUGUST 31, 2021

If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data. What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback.

Feedback 380

Feedback Reference Customers Loyalty 380

Optimove

JANUARY 21, 2025

Download the report to adapt your strategy and build lasting customer loyalty. Relevance sparks action: Offers aligned with preferences and timing deliver results. Timing builds trust: The right message at the right time strengthens connections. Dont let your marketing blend into the noise.

2025 76

2025 Consumers Insights Marketing 76

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

Optimove

FEBRUARY 11, 2025

See the difference control groups make in this guide Download Now Why it matters: Understanding hidden data is key to unlocking insights that drive smarter, proactive strategies. Just as the characters search for irregularities in numbers, companies are mining data to uncover hidden insights about their customers.

Social Media 64

Social Media Download Insights Demo 64

Optimove

DECEMBER 4, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With over 70% of e-commerce shopping carts abandoned before completing a purchase, retailers are losing significant revenue. Download Now: 9 creative email tactics Download Now>> 4.

E Commerce 52

E Commerce Download Retail E-support 52