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3 Downloadable Resources to Help You Earn Customer-Driven Growth

Customer Bliss

I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. These new behaviors will impact how your employees treat customers, ultimately driving positive change and growth.

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Winter 2024 CX Trends: Navigating AI, Society, and Experience Design

InMoment XI

To learn more about how organizations are utilizing AI without losing the human touch, download this guide today! Thank you Your download will begin shortly. If it doesn’t, click on the download button. Key takeaway: Thoughtful AI integration, with human oversight, augments customer connections rather than replacing them.

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Do You Need a Customer Experience Manager?

InMoment XI

Download your free guide to see conversational intelligences massive impact on customer acquisition, retention, and growth. Download the free guide to see the massive impact our conversational intelligence solution has on customer acquisition, retention, and growth. If it doesn’t, click on the download button.

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Credit Union Reputation Management: Why It’s Key for Member Trust and Satisfaction

InMoment XI

Financial Services Reputation Benchmarks 2024 See where your credit union stands by downloading InMoment’s 2024 Financial Services Reputation Benchmarks Report! Thank you Your download will begin shortly. If it doesn’t, click on the download button.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

Download the report to learn how executives can find and use VoC data to make more informed business decisions. A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data.

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Customer Experience Journey Mapping Strategies to Improve Business Performance

InMoment XI

For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website. Thank you Your download will begin shortly. If it doesn’t, click on the download button.

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How Customer Experience Outsourcing Could Benefit Your Business

InMoment XI

Thank you Your download will begin shortly. If it doesn’t, click on the download button. Download Now Exit this form References MyOutDesk. The answer will determine how much support your team receives, the expertise you have access to, where your team will spend their time, and more! Take the quiz now to get started.

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Study: The Health of the Contact Center

Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings.

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How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Download this eBook to find out! With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. How can sales organizations meet the buyer along the journey at the perfect time?

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The 2019 Technographic Data Report for B2B Sales Organizations

Download the report to learn more! In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

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AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Find out how by downloading the whitepaper today! AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX.

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State of AI in Sales & Marketing 2025

Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact.

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The Ultimate Guide to Executive Recruiting

Get ready to hire executives by downloading today! That is why building a strong framework for executive hiring that maximizes efficiencies while minimizing cost and time to hire is important. In this eBook, learn: The Discovery Processes. How to Source Talent. Ways to Reach Best-fit Candidates.

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Driving Business Value with Contact Center and UC Integration

Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces. In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring.