InMoment XI

AUGUST 30, 2022

Customer satisfaction surveys enable you to measure your customer’s satisfaction with your businesses products, services, experiences, or even your staff. They can use a rating system that can be tracked over time, offer specific insights into your customers’ pain points, and help you work to continue to meet your customer’s needs.

Customer Satisfaction 370

Customer Satisfaction Net Promoter Score White Paper Effort Score 370

InMoment XI

DECEMBER 7, 2023

Organizations must learn how to measure, manage, and act on customer experience KPIs and metrics so that they can deliver experiences that lead to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. NPS is a great place to start when you’re looking to measure customer experience.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. That’s a clear sign that businesses using customer insights effectively have a real competitive edge. Without structure and integration, your insights will be shaky, and your strategies won’t hold.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Let’s go!

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Experience Investigators by 360Connext

JANUARY 7, 2025

The strategy explains every step youll take so you know where to focus, how to measure your success, and gradually expand your footprint. Measurement : Back to metrics, youll need tools or processes to continually check in on your program’s success and see how far youve come. Of course, these wont happen overnight.

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

InMoment XI

OCTOBER 4, 2023

But, we are confident in saying that the strategies we are developing that view the customer experience as the sum of integrated feedback, insights, and actions are going to distinguish us from our competitors in a significant way. Human insight, analysis, and creativity remain indispensable. What is Integrated CX?

Blog 418

Blog Customer Experience Net Promoter Score Financial 418

Thematic

OCTOBER 30, 2024

Tracking and examining customer conversations over multiple channels takes time and effort – which is why many top-tier brands and leading organizations are turning to AI-driven voice of customer (VoC) tools to extract insights from customer feedback at scale. What is voice of the customer?

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

Experience Investigators by 360Connext

DECEMBER 10, 2024

But first, you need to define what success means for your current state to measure it in ways that will matter to your organizational leaders. Measure your success by looking at total calls or messages before and after your intervention, as well as how many visits and interactions your new solution receives.

ROI 143

ROI Customer Experience Touchpoint Customer Journey Mapping 143

Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. So, whether you’re focused on customer experience, product improvements, or marketing strategies, customer insights platforms help you make smarter decisions based on real data—not just gut feelings. What is a Customer Insights Platform?

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

GetFeedback

NOVEMBER 25, 2019

The ACSI is the only national economic indicator that measures customer satisfaction across the U.S. Click here to download the current industry benchmarks. If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries.

Customer Satisfaction 293

Customer Satisfaction Apparel Wireless Insurance 293

Experience Investigators by 360Connext

OCTOBER 27, 2020

Offer specific measurement for parts of the customer journey, like tracking Customer Satisfaction Rates for a high-stakes touchpoint like product delivery or a customer service interaction. ” Listening posts are integral to gathering the right insights at the right time and then turning those insights into action.

Customer Journey 359

Customer Journey Social Media Feedback Customer Journey Mapping 359

TechSee

OCTOBER 17, 2024

Here, we will explore the transformative impact of visual service and AI, drawing insights from real-world examples and highlighting key strategies for successful implementation. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

White Paper 109

White Paper Customer Satisfaction Telecommunications Download 109

GetFeedback

AUGUST 14, 2019

In customer experience (CX) terms, we often dismiss Customer Satisfaction Score (CSAT) measurement as too simple. Measuring just a piece of this journey can seem short-sighted or not as powerful as other CX metrics, like Net Promoter Score (NPS). CX shouldn’t ever be measured by one metric alone. FREE TOOL: CSAT CALCULATOR .

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

SurveySensum

JANUARY 27, 2025

Worse, it skews the insights youre banking on to make decisions. Multilingual surveys are no longer just an option for businesses with international reachtheyre essential for capturing accurate, actionable insights from a diverse customer base. Every unclear word, every ambiguous phrase gets chipped away at the accuracy of your data.

Insights 52

Insights Customer Insights Download Customers 52

GetFeedback

MAY 2, 2019

And yet, whilst many organizations measure their CX in some form or another, the majority still have no idea about the actual value their CX initiatives bring. Using CX data to prove a direct link between your CX strategy and measurable business results to your Exec team and Board, you will successfully keep your CX strategy a high priority.

Net Promoter Score 261

Net Promoter Score ROI 2018 NPS 261

InMoment XI

JANUARY 2, 2023

When you start your CX efforts, you need to consider how to measure it. Together, these can give you insight into where you stand and how to improve your CX: Net Promoter Score ( NPS ) Customer Satisfaction (CSAT) Customer Effort Score ( CES ). How Do I Measure Customer Experience? More referrals and positive word of mouth.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

InMoment XI

AUGUST 9, 2022

If you’re looking for deeper insights, open-ended questions can be extremely beneficial. When you get longer answers, it can be difficult to mine for the key insights, so it’s important to have a strong analytics system in place. Save open-ended questions for the insights you need that can’t be gathered from another question type.

Feedback 370

Feedback Net Promoter Score Customers Insights 370

BirdEye

NOVEMBER 27, 2023

Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). The significance of actionable insights in shaping business strategies Leveraging insights derived from customer feedback is crucial for creating successful growth strategies.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Retently

NOVEMBER 13, 2024

Eliminating Guesswork : Say goodbye to endless size charts or trying to measure yourself with a tape measure. Invaluable Customer Data Virtual fitting rooms also offer a treasure trove of insights into customer preferences and behaviors. This reduces the frustration of receiving an item that doesn’t meet expectations.

Retail 144

Retail Social Media Technology Brands 144

Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. Data-Driven Impact Measurement Advanced analytics and AI help operators track the true impact of gamification on engagement and revenue.

Multi-Channel 52

Multi-Channel Sports Download Measurement 52

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. How Will Insights from Phase One Inform Multi-Channel Strategies?

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

BlueOcean

DECEMBER 18, 2018

Download our complimentary RFP template today – just click here.). 5 What KPIs/metrics do you measure in tracking the effectiveness of your escalations from AI to live agent? MEASURING SUCCESS. 9 How do you measure the impact and effectiveness of your AI strategy? #10 We want to make it easy for you.

Contact Center 195

Contact Center Measurement Metrics Omnichannel 195

Optimove

AUGUST 20, 2024

Maximize Player Lifetime Value This NFL Season Unlock the full potential of your sportsbook with insights from the Optimove Insights 2024-2025 Consumer Report on NFL Wagering Intentions. Learn how to implement AI-driven strategies, improve responsible gambling measures, and deliver personalized experiences across multiple platforms.

2025 76

2025 2024 Consumers Insights 76

BlueOcean

OCTOBER 23, 2023

You can also download our customizable RFP template here. Detail roles and responsibilities, policies, and measurements. Outline your attraction and recruitment strategies, processes, and success measurements, including results for hiring for the past 12 months. We hope this makes your RFP process a little smoother!

Customer Care 177

Customer Care Contact Center Culture Measurement 177

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Below are our top 7 email marketing strategies and tips for 2025. Keep CTAs prominent and tap-friendly.

Marketing 52

Marketing Download ROI 2025 52

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) How AI is Transforming CDPs Download Now>> What Is Journey Pruning?

2025 52

2025 Return on Investment ROI Download 52

CloudCherry

JULY 18, 2018

Then, analyze the data to extract insights, make decisions, and get to work on the improvements that will elevate your customer experience and increase the success of your business. For that reason, break NPS results into segments, for example purchasers vs. non-purchasers, to uncover more specific insights and take more meaningful action.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

Interactions

NOVEMBER 22, 2024

Interactions’ platform integrates seamlessly into your existing tech stack for rapid deployment and measurable impact. Download the Gartner Market Guide for Conversational AI Solutions to gain insights into the latest trends, vendor offerings, and key considerations for deploying CAI effectively. Want to learn more?

Interaction 62

Interaction Document Download 2024 62

Optimove

MARCH 2, 2025

See the difference control groups make in this guide Download Now Why it Matters: With Optimove integrating Adacts technology, marketers can now create dynamic, interactive, gamified experiences that capture attention and build lasting relationshipsall while being Positionless and without reliance on technical teams.

Download 69

Download Demo Loyalty Interaction 69

Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report.

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

Thematic

MARCH 26, 2025

Insights from consumers inform the development of new products and features, leading to tangible changes in how companies approach product development." Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews. And you need a structured approach to do this.

Feedback 62

Feedback Social Media Customers E-support 62

Optimove

OCTOBER 22, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Ensuring email deliverability is essential to the success of your upcoming holiday campaigns. Key takeaways: Deliverability measures whether an email reaches the inbox or ends up in the spam or junk folder. Your open rate is 14%.

Download 69

Download Return on Investment ROI 2024 69

Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

2024 59

2024 E Commerce Marketing E-support 59

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

inQuba

FEBRUARY 10, 2025

According to CustomerThink , Journey management enables you not only to measure, monitor and optimize customer experience, but align your entire organization with your customers goals. Download this buyers guide as a complimentary ebook. Get it here Download this buyers guide as a complimentary ebook. Experiential.

Customer Journey 52

Customer Journey Management Insurance Download 52

Alida

FEBRUARY 1, 2017

The study, called Wantedness, reveals eye-opening insight on what it takes to attract and retain customers. For this reason, insight into your customers’ lives has never been more important. “My Measure yourself against the giants. measure brands against behemoths like Netflix, Amazon and Starbucks. Here’s why.

E-support 159

E-support Competitive Advantage Touchpoint Consumers 159

TechSee

FEBRUARY 14, 2025

Scalable Implementation Begin with pilot programs Gradually expand visual capabilities Monitor and measure impact metrics 3. See the Complete Picture: Download the Full Report Want to dive deeper into the data and insights shaping the future of customer experience?

2025 109

2025 Customer Experience Download Roadmap 109