Optimove

DECEMBER 10, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers will learn how AI and Generative AI are revolutionizing the industry by putting creativity back into their hands, enabling them to craft meaningful campaigns faster and with greater precision.

Multi-Channel 52

Multi-Channel 2012 Download Innovation 52

BirdEye

NOVEMBER 27, 2023

Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). The significance of actionable insights in shaping business strategies Leveraging insights derived from customer feedback is crucial for creating successful growth strategies.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. For more insights on how to get started with AI-orchestrated gamification, contact us to request a demo. Heres how to get started: 1.

Multi-Channel 52

Multi-Channel Sports Download Measurement 52

Optimove

FEBRUARY 17, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

InMoment XI

DECEMBER 7, 2023

CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events. How Optimove Empowers Retailers and Sports Betting Sites 1.

Sports 59

Sports Retail Multi-Channel Download 59

InMoment XI

JANUARY 2, 2023

But “it” is a multi-layered concept, and to truly understand customer experience at scale, you may need to track three very important metrics. Together, these can give you insight into where you stand and how to improve your CX: Net Promoter Score ( NPS ) Customer Satisfaction (CSAT) Customer Effort Score ( CES ). Download eBook.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

Thematic

APRIL 3, 2025

This growth is fueled by businesses wanting to extract deeper insights from massive volumes of text and react faster to customer needs. The drivers we cover in this section are central to the market’s projected multi-billion dollar growth over the next decade. As adoption grows, the text analytics market is evolving rapidly.

Marketing 62

Marketing 2030 E Commerce Social Media 62

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Then, analyze the data to extract insights, make decisions, and get to work on the improvements that will elevate your customer experience and increase the success of your business. Composite Scorecard Index.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

2023 116

2023 Consumers Multi-Channel Healthcare 116

Optimove

DECEMBER 17, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Q4, or the fourth quarter of the financial year, is crunch time. With Optimoves data-driven insights, cross-selling becomes seamless and tailored, maximizing profitability across all verticals. #4

Sports 52

Sports Multi-Channel Download Loyalty 52

Inbenta

JANUARY 30, 2020

Other noticeable advantage of this self-service solution, bots use existing platforms or browsers that travelers already have on their phones, which means that they don’t need to download a separate app and clutter their device. As we’ve seen it, chatbots come with multi-faceted benefits for tourism businesses.

Tourism 121

Tourism Travel Multi-Channel Books 121

Experience Matters

JANUARY 20, 2015

The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. This report has rich insights about both B2B and B2C customer experience. Download report for $195. Download report for $195. We just published a Temkin Group report, Lessons in CX Excellence, 2015. EMC Corporation.

2015 108

2015 Customer Connectedness 2014 Net Promoter Score 108

Inbenta

DECEMBER 28, 2024

In this insightful conversation, Ade Crossland, Digital Skills Leader at Nationwide Building Society, provides a behind-the-scenes look at their innovative approach. At that time, our digital channels were just beginning to emerge. It’s a multi-layered solution right across the business.

Demo 52

Demo Banking Multi-Channel Net Promoter Score 52

Bold360

DECEMBER 7, 2020

COVID-19 has accelerated multiple trends, such as remote work, remote learning, digital streaming, and all kinds of multi-channel digital engagement. Building the agility needed to support customers and employees as they shift to digital channels, especially in times of crisis, takes digital maturity.

Multi-Channel 98

Multi-Channel Customer Engagement Roadmap Engagement 98

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. Increased investments are earmarked for 1) scaling personalization, 2) unifying customer data, 3) AI-based marketing automation, and 4) multi-channel orchestration.

2023 111

2023 Consumers Brands Marketing 111

Optimove

JANUARY 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customer Journey Orchestration is a game changer for marketers. This article delivers practical insights for swift implementation, ensuring marketers are equipped to elevate their marketing game. Get ready for a marketing transformation like no other!

Customer Journey 72

Customer Journey Multi-Channel Marketing Touchpoint 72

BirdEye

JANUARY 5, 2023

Online reputation manager skill set Technical knowledge for an online reputation manager The day-to-day of an online reputation manager Public relations and reputation management working together Why multi-location companies need to manage their online reputation FAQs of an online reputation manager Birdeye: All-in-one online reputation management.

Management 98

Management Multi-Channel Social Media Interaction 98

TechSee

MAY 18, 2022

This metric will provide essential insights into whether your current call center staff can handle the incoming inquiry volumes, whether you are overstaffed or understaffed at particular periods of the year, whether your agents are maximizing their time spent with customers, or whether more training is required.

Call Center 109

Call Center Contact Center Multi-Channel Metrics 109

Optimove

JULY 30, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: In this blog, marketers can gain insights on how AI enables brands to offer relevant, seamless, and personalized experiences across all touchpoints, which can help drive loyalty and optimize customer lifetime value. For more insights, contact us to Request a Demo.

Customer Engagement 64

Customer Engagement Engagement Multi-Channel Touchpoint 64

BirdEye

MARCH 22, 2023

Some social media scheduling tools also offer analytics and insights into your brand’s social media performance. These tools allow businesses to automate the process of logging into individual social media channels and manually publishing each piece of content. Buffer Buffer is a social media scheduler with four plan options.

Social Media 98

Social Media Multi-Channel E-support Management 98

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. For more insights on Optimove’s A)-Orchestrated Gamification Request a Demo.

Sports 69

Sports Multi-Channel 2012 Download 69

NICE inContact

MAY 8, 2019

How about the latest digital channels? We surveyed more than 900 contact center leaders across the US, UK, and Australia to discover insights about quality of service delivered, according to businesses themselves, across both self-service and agent-assisted channels. And what about your company? The results?

Download 54

Download Contact Center 2019 Omnichannel 54

Optimove

FEBRUARY 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Learn how Terminal X improved overall average order value and increased profitability based on strategic initiatives that included increased pricing and minimum shipping requirements.

Sales 69

Sales E Commerce Multi-Channel Fashion 69

CSM Magazine

MAY 17, 2021

The modern multi-channel contact centre has entered what we at Calabrio call a Cloud-Smart Era, one where the cloud is set to drive strategic business value rather than merely support tactical cost-optimisation. Seeing is believing. Cloud solutions make it easier to unlock the value within Voice of the Customer (VOC) and employee data.

Multi-Channel 96

Multi-Channel 2021 Download Communication 96

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Predictive Insights: AI-orchestrated gamification provides predictive insights into player behaviors.

Multi-Channel 64

Multi-Channel Sports Download Social Media 64

Optimove

AUGUST 15, 2024

The Forrester Wave : Email Marketing Service Providers, Q3 2024 How to treat every campaign like a marketing experiment Download Now >> Optimove believes this recognition means the following: It reinforced Optimove’s position as an Email marketing leader and serves as third-party validation for our offering. Read more here.

2024 64

2024 Multi-Channel Marketing Download 64

NetBase

APRIL 5, 2019

At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. It takes many forms, but is always about gaining actionable social insights to guide your business strategy. Facebook Insights. Video view insights and conversion tracking are great additions.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

BirdEye

NOVEMBER 3, 2020

Multi-location businesses often struggle to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. This requires agility and communication to turn insights into action, which in turn, requires collaboration. Here, we’ll outline how to do so.

Customer Centricity 98

Customer Centricity Net Promoter Score Touchpoint Multi-Channel 98

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

2024 64

2024 Engagement Sports Multi-Channel 64

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. Different marketing channels, like social media and email marketing, work differently on your target audience, depending on their preferences. But this knowledge does not come easy.

Insurance 111

Insurance Social Media Multi-Channel Advertising 111

Kustomer

JULY 18, 2022

Investing in upgraded CRM tools is a worthy cause that can streamline your support team’s efficiency and provide rich insights for the rest of your business. A great CRM delivers end-to-end service automation across all channels, fostering more brand-customer communication and a more seamless routing and agent handover experience.

Connections 88

Connections Multi-Channel Social Media Measurement 88

Optimove

NOVEMBER 19, 2023

What is Multi Touch Attribution? Multi-Touch Attribution definition: Multi-Touch Attribution is a sophisticated analytical approach in the world of marketing that helps businesses and marketers understand the complex customer journey across various touchpoints and channels. So how does Multi-Touch Attribution work?

Multi-Channel 52

Multi-Channel Touchpoint ROI Download 52

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Predictive Insights: AI-powered journey orchestration provides predictive insights into player behaviors.

Multi-Channel 59

Multi-Channel Sports Download Social Media 59

Optimove

JULY 15, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Effective use of web inbox allows marketers to deliver personalized notifications directly to customers’ web and desktop inboxes, enhancing engagement and strengthening customer relationships.

Interaction 52

Interaction Multi-Channel Download Customer Journey 52

BirdEye

FEBRUARY 21, 2023

Free Guide] The ultimate guide to social media marketing for businesses Download Now The most popular social media platforms today When choosing a social media platform for your business, there are many things to consider. We’ll talk more about social media marketing strategies in a bit. What is social media management?

Social Media 98

Social Media Management Multi-Channel ROI 98

BirdEye

FEBRUARY 14, 2023

Provides insights 6. Free Audio Guide] Online reputation management for multi-location businesses – Download Now 6 Top benefits of having an online reputation management consultant Working with online reputation management consultants is a wise move, even if you have a handle on managing your online presence.

Consulting 97

Consulting Management Social Media Multi-Channel 97