Optimove

OCTOBER 22, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Ensuring email deliverability is essential to the success of your upcoming holiday campaigns. Guide to Advanced Customer Segmentation Download Now >> Email deliverability vs. delivery Deliverability and delivery are distinct metrics.

Download 69

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Retently

NOVEMBER 13, 2024

Invaluable Customer Data Virtual fitting rooms also offer a treasure trove of insights into customer preferences and behaviors. By addressing the most critical challenges in ecommerce, VFRs deliver a powerful return on investment. Try Retently in a free trial and start gathering valuable insights in no time.

Retail 144

Retail Social Media Technology Brands 144

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. The difference is clear.

ROI 52

ROI Return on Investment Download Demo 52

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Net Promoter Score 191

Net Promoter Score ROI Customer Experience Professionals Return on Investment 191

Optimove

FEBRUARY 24, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This post shows operators how to unlock significant reactivation potential and drive higher engagement and revenue by focusing on the top 1% of dormant lottery players.

Return on Investment 52

Return on Investment Download ROI Demo 52

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. You can start building your own with the help of our CX Mission Statement Guidebook , available to download free.

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

2023 111

2023 Consumers Brands Marketing 111

Optimove

OCTOBER 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers are battling for loyalty in a world overflowing with promotions, where customers face constant irrelevant offers. This strategic approach ensures that promotional investment is used efficiently to drive the highest possible return.

Return on Investment 75

Return on Investment Download ROI Customer Centricity 75

BirdEye

DECEMBER 29, 2022

Net promoter score Insights metrics 10. Channel reporting Return on Investment (ROI) metrics 12. Cost per thousand impressions Why tracking social media metrics is so important Frequently asked questions about social media metrics Understand your data with Birdeye Insights. Social share of voice 9. Traffic to websites 11.

Social Media 98

Social Media Metrics Net Promoter Score Return on Investment 98

Confirmit

OCTOBER 30, 2018

A coordinated approach ensures that the company mines actionable insight from every point of the customer lifecycle, from the sales process through to back-end transactional pieces such as claims and problem resolution. The management team now uses the insight to assist with our strategic direction.” ” Says Hall.

Return on Investment 40

Return on Investment Insurance Net Promoter Score 2010 40

BirdEye

SEPTEMBER 6, 2023

When it comes to multi-location businesses, being the top choice backed by positive reviews can help boost the return on investment (ROI). The insights gathered from this data report demonstrate the connection between positive customer experiences, online reviews, and the overall success of businesses in local markets.

2023 116

2023 Consumers Multi-Channel Healthcare 116

BirdEye

MARCH 10, 2023

Your social media checklist to get started How to do a social media audit in 7 steps Download a free social media template Social media audit examples Frequently asked questions about a social media audit Audit social media campaigns with Birdeye What is a social media audit? Table of contents What is a social media audit?

Social Media 98

Social Media 2023 Metrics Return on Investment 98

Lithium

APRIL 5, 2022

These videos make reference to a pdf workbook, you can download this from the resources section of this article. High five to along with and (you guessed it) for sharing insights with about things to keep in mind when changing the default Community e-mail sender address. Complete with screenshots and some helpful code!

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

Optimove

JUNE 18, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: In an evolving digital landscape and crowded marketplace, businesses seek effective ways to connect with their customers and deliver personalized messages that truly resonate. For more insights, contact us to Request a Demo.

Marketing 52

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CSM Magazine

JANUARY 11, 2022

Easy – gone are the days of painful, not to mention expensive, rip-and-replace solutions, slow learning curves and long return on investment (ROI) paths. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment and derives compelling insights from the contact centre. Aim for solutions that are: 1.

Omnichannel 75

Omnichannel Return on Investment 2020 Technology 75

Optimove

JULY 9, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Mastering customer data is crucial for marketers to personalize experiences, boost loyalty, and maximize ROI. By empowering marketers to take control of their data, Optimove makes it easier than ever to activate insights, optimize strategies, and enhance efficiency.

Marketing 52

Marketing ROI Return on Investment Download 52

Customer Bliss

AUGUST 22, 2018

So, what can you do about these insights? Investments that drive partial improvements in each area but don’t connect in a real and meaningful way at the customer contact point have limited return on investment. Make a real difference to your customers. CX #CustExp Click To Tweet. Pace yourself.

Chief Customer Officer 133

Chief Customer Officer Leadership Metrics Return on Investment 133

One Millimeter Mindset

SEPTEMBER 16, 2019

And the resulting engineered solutions can become nightmares, instead of providing rewarding returns on investment. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Never miss another insightful post. The type of ROI which retains clients. Contact me here.

Sales 72

Sales Return on Investment Workshop Customer Retention 72

Optimove

FEBRUARY 20, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customers expect personalized experiences now more than ever. Companies can leverage their CDP investment to maximize the Return on Investment (ROI) by enabling other teams to reap the benefits.

Return on Investment 59

Return on Investment ROI Loyalty Download 59

Optimove

DECEMBER 23, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The holiday season calls for generosity, but in gaming, the challenge is doing it wisely. Key takeaways: This blog offers clear insights on optimizing holiday bonuses. Download Now Optimal Bonus Ratio: How Much Should This Player Get?

Marketing 59

Marketing Download Return on Investment ROI 59

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). Many companies collect data, but smart companies enable their teams to garner insights and then act on the data.

2022 98

2022 Return on Investment Customer Relationship Management Webinar 98

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Download 59

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Optimove

JUNE 10, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Optimizing the customer experience is essential for organizational success in today’s data-driven landscape. With a robust data foundation, marketers gain independence in personalizing campaigns and accessing customer insights.

Return on Investment 40

Return on Investment Multi-Channel ROI Download 40

Confirmit

JANUARY 16, 2020

While huge amounts of money are being invested in CX programs, financial results and Return on Investment prove elusive for many organizations. The approach that will overcome product and price homogeneity and create meaningful differentiation that drives loyalty. And, in theory, that’s all still the case.

2020 52

2020 Return on Investment Customer Centricity Download 52

BirdEye

NOVEMBER 21, 2022

In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts. Measure your ROI – Social media analytics can help measure the return on investment (ROI) of your social media campaigns.

Social Media 98

Social Media Definition Multi-Channel Metrics 98

Customer Bliss

AUGUST 22, 2018

So, what can you do about these insights? Investments that drive partial improvements in each area but don’t connect in a real and meaningful way at the customer contact point have limited return on investment. Make a real difference to your customers. CX #CustExp Click To Tweet. Pace yourself.

Chief Customer Officer 107

Chief Customer Officer Leadership Metrics Return on Investment 107

Comm100

APRIL 12, 2018

In order to provide high-level customer service while monitoring return on investment, companies need to use some metrics to measure success. Determine trends – Using the same survey multiple times will provide much-needed insight into your customers’ habits. NPS can offer insight over the longer term, unlike the CSat score.

NPS 77

NPS Measurement Customer Experience Net Promoter Score 77

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Free] Business plan template from Birdeye Download & Customize Now Differences between business development and sales Sales is taking leads and prospects and working toward a purchase.

2023 98

2023 Return on Investment Social Media Sales 98

Optimove

JULY 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Personalization is critical in the iGaming industry as it empowers operators to boost retention, drive loyalty, and maximize revenue. For more insights on how to benefit, contact us.

Sports 52

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Eptica

JULY 2, 2019

That’s why the vast majority run Voice of the Customer (VoC) programs to listen to feedback and act on this insight to improve how they operate. Over three-quarters (78%) of brands surveyed by Eptica said they ran a VoC program – but many (29%) said that it wasn’t delivering the insight they needed.

Net Promoter Score 62

Net Promoter Score E Commerce ROI NPS 62

Comm100

DECEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. Gathering Insight. Can we turn data into insights for the project? Make sure that you’re not just collecting data for the sake of it – that data should always be in service of actionable insights.

Customer Experience 133

Customer Experience ROI Metrics Net Promoter Score 133

Confirmit

APRIL 9, 2018

Confirmit enables organizations to develop and implement Market Research, Customer Experience and Employee Engagement programs that deliver insight and drive business change. Download the fact sheet to find out: Why Confirmit has been driving the MR market for over 20 years.

Multi-Channel 40

Multi-Channel Return on Investment Download Financial 40

Confirmit

APRIL 9, 2018

Confirmit enables organizations to develop and implement Market Research, Customer Experience and Employee Engagement programs that deliver insight and drive business change. Download the fact sheet to find out: Why Confirmit has been driving the MR market for over 20 years.

Multi-Channel 40

Multi-Channel Return on Investment Download Financial 40

Confirmit

APRIL 9, 2018

Confirmit enables organizations to develop and implement Market Research, Customer Experience and Employee Engagement programs that deliver insight and drive business change. Download the fact sheet to find out: Why Confirmit has been driving the MR market for over 20 years.

Multi-Channel 40

Multi-Channel Return on Investment Download Financial 40

Calabrio

FEBRUARY 18, 2022

Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organizations pose the right questions to get the right answers. Total Cost of Ownership and Return on Investment (TCO/ROI).

Management 52

Management 2022 Contact Center Return on Investment 52

CSM Magazine

FEBRUARY 17, 2022

Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organisations pose the right questions to get the right answers. Total Cost of Ownership and Return on Investment (TCO/ROI).

Management 52

Management 2022 Return on Investment Download 52

BirdEye

FEBRUARY 21, 2023

Free Guide] The ultimate guide to social media marketing for businesses Download Now The most popular social media platforms today When choosing a social media platform for your business, there are many things to consider. Getting insights into what people are saying can also be a way to engage with your audience.

Social Media 98

Social Media Management Multi-Channel ROI 98