InMoment XI

AUGUST 17, 2023

Usability Testing and User Experience Research: By observing how customers interact with your product, you can identify usability issues, confusing workflows, or design flaws. Personalise Interactions: Tailor your customer interactions to meet individual needs. Take The Lead!

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction Roadmap 370

InMoment XI

NOVEMBER 16, 2023

An evaluation of roles within the organisation sheds light on various aspects, including customer interactions, management visibility, team composition, and potential upselling opportunities. Download the full summary of our XI Forum Europe 2023 here

Workshop 447

Workshop 2023 Healthcare Travel 447

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. Download now 2.2. What are customer touchpoints?

Touchpoint 52

Touchpoint Interaction E-support Social Media 52

SurveySparrow

NOVEMBER 7, 2023

Interactive Features: Engage users with video surveys, quizzes, and personalized Thank You pages, enhancing the survey experience. Typeform enables businesses and individuals to create interactive forms, quizzes, and polls that capture meaningful insights. Seamless Sharing: Share or download with ease. It’s free!

Interaction 52

Interaction Social Media Hotels Travel 52

Kitewheel

MARCH 6, 2020

To build The State of the Customer Journey 2020 report, we analyzed and compared all the interactions orchestrated on our hub in 2019 and contrasted them with previous years to understand how the journey has evolved. We wrote the report based on the nearly 8 billion interactions in 2019, and over 19 billion interactions since 2014.

Customer Journey 52

Customer Journey Interaction 2019 B2C 52

NICE inContact

MAY 8, 2019

Customers are more satisfied with phone interactions than companies think they are. If your curiosity is piqued, the good news is that the full report is available as a free download. The post Answers to Some of Your Most Pressing CX Questions Are Just a Download Away appeared first on NICE inContact Blog.

Download 54

Download Contact Center 2019 Omnichannel 54

Experience Investigators by 360Connext

APRIL 9, 2024

Together, we’ll discover how to turn employees into passionate advocates of your brand, ensuring that every customer interaction is an opportunity to strengthen loyalty and drive business success.

Download 162

Download Loyalty Customer Satisfaction Customers 162

TechSee

APRIL 22, 2024

They need these interactions to be quick and hassle-free. To foster true positive engagement, all customer interactions must be straightforward and effortless. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles.

Innovation 109

Innovation Download Sports Technology 109

TechSee

APRIL 22, 2024

They need these interactions to be quick and hassle-free. To foster true positive engagement, all customer interactions must be straightforward and effortless. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles.

Innovation 109

Innovation Download Sports Technology 109

TechSee

OCTOBER 17, 2024

The integration of visual service and AI has emerged as a powerful solution, revolutionizing how companies interact with their customers and streamline their operations. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

White Paper 109

White Paper Customer Satisfaction Telecommunications Download 109

ViiBE Blog

JANUARY 20, 2022

Digital interaction with customers is now an essential tool as online business is going through its rebirth. The right digital interaction increases the chances that customer journey will end in favor of the offered product and helps maintain customer loyalty 1. What are customer touchpoints?

Touchpoint 52

Touchpoint Interaction Social Media E-support 52

Eptica

MARCH 18, 2020

Date: Wednesday, March 18, 2020 Author: Tom Walmsley - Business Development Manager How Montblanc is using interactive self-service to empower customers and deliver a hand-crafted customer service. Published on: March 18, 2020.

Interaction 79

Interaction Multi-Channel Customer Service 2020 79

Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Successful iGaming brands craft moments of excitement that go beyond bonuses. While gamification alone promises to deliver this, the magic happens when game-like elements meet AI solutions to create highly personalized, dynamic, and unforgettable experiences for each player.

Return on Investment 52

Return on Investment Sports Download ROI 52

SurveyGizmo

FEBRUARY 12, 2020

And at the forefront of this trend is Four Winds Interactive (FWI). Download a copy of the Four Winds Interactive case study here. The post How Four Winds Interactive Increased Employee Engagement 10-fold by Taking Immediate Action on eNPS Feedback appeared first on SurveyGizmo.

Interaction 81

Interaction Feedback Net Promoter Score Engagement 81

TechSee

OCTOBER 22, 2024

To gain a deeper understanding of just how visual intelligence can transform enterprise service, be sure to download our comprehensive industry report. To learn more about the benefits of visual intelligence and how TechSee can help your business achieve its CX goals, download our industry report today.

Technology 109

Technology Download Customer Satisfaction Culture 109

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. The more targeted the message is, the more likely a customer will respond positively. #2

Consumers 59

Consumers E Commerce Marketing 2024 59

Optimove

AUGUST 20, 2024

See the difference control groups make in this guide Download Now Why it Matters: For sportsbooks, this report reveals trends that suggest increased revenue potential for operators who can effectively capture and retain customers. Download the report. Download the report.

2025 59

2025 2024 2023 Download 59

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. Players now expect customized interactions that reflect their preferences and behaviors, enhancing satisfaction, loyalty, and engagement.

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Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

2024 52

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Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.

E Commerce 52

E Commerce Insights Multi-Channel 2023 52

Optimove

JULY 22, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. The CRM Marketer Evolution’s Curve Guide Download Now >> 2. Download Now 4.

Marketing 52

Marketing Download Loyalty Customer Relationships 52

Optimove

JULY 30, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: In this blog, marketers can gain insights on how AI enables brands to offer relevant, seamless, and personalized experiences across all touchpoints, which can help drive loyalty and optimize customer lifetime value.

Customer Engagement 64

Customer Engagement Engagement Multi-Channel Touchpoint 64

GetFeedback

AUGUST 14, 2019

There’s a standard in each of these interactions, and that standard has likely caused you as a customer to pause and wonder if something can be done differently or better to improve the interaction. Take a look: Click here to download the PDF version. . Click here to download PDF version of the list. . Get Calculator.

Download 268

Download Customer Satisfaction Measurement 2018 268

Optimove

NOVEMBER 4, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Position-less marketing empowers marketers to break free from rigid roles to reach their full potential. The CRM Marketer Evolution’s Curve Guide Download Now >> What Is a Position-less Marketer?

Marketing 59

Marketing Multi-Channel Download Customer Centricity 59

Experience Investigators by 360Connext

APRIL 2, 2024

Every interaction they have with your organization leaves an impression — and you want it to be a good one! A touchpoint is any contact or interaction a customer has with your organization. They’re critical interactions within the customer journey that help define key moments in the process that can build or erode customer trust.

Touchpoint 143

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 143

Optimove

OCTOBER 23, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Personalization isn’t just a buzzword—it’s a necessity. Group customers by behaviors and characteristics to deliver relevant, customer-first interactions. Guide to Advanced Customer Segmentation Download Now >> 2.

Download 52

Download Loyalty Brands Engagement 52

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. Opti-X’s AI handles timing, learning from each interaction to improve future messages.

Download 52

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Optimove

JUNE 12, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: The Euro 2024 Wagering Intentions Report provides a clear guide for sportsbook operators to deepen player loyalty and optimize customer lifetime value. Download the full report here. For more insights on how to make the most of Euro 2024, schedule a demo.

Sports 52

Sports Insights 2024 Download 52

Michelli Experience

JULY 20, 2016

Days before it’s release, millions of posts began to appear on social feeds (despite minimal marketing) and within one day of the US launch Pokémon Go became the top-grossing app on iOS (not bad for a free to download app relying on in-app purchases). So what can all of us learn about “craveabilty” based on Pokémon Go?

Interaction 68

Interaction Technology Social Media 2014 68

ShepHyken

AUGUST 11, 2024

Rethinking Customer Interactions to Boost Customer Experience by Harvard Business Review (Harvard Business Review) Simply put, customer experience (CX) has the power to make or break business success. My Comment: Tata Communications has sponsored a special Harvard Business Review Report on CX that is worth downloading and reading.

Article 85

Article Customer Service Loyalty Programs 2024 85

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119