TechSee

OCTOBER 17, 2024

In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

White Paper 109

White Paper Customer Satisfaction Telecommunications Download 109

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). It means creating a real relationship that improves their loyalty and increases their positive feelings. Loyalty is not granted generationally based on what brands our parents used. Instead, loyalty must be earned with each and every interaction. Don’t forget to read the full report!

Leadership 283

Leadership Culture Customer Centricity 2019 283

InMoment XI

NOVEMBER 16, 2023

By aligning strategies with the intertwined needs of customers, employees, and the business, companies can drive impactful improvements that lead to sustainable growth and enhanced customer loyalty. Download the full summary of our XI Forum Europe 2023 here

Workshop 447

Workshop 2023 Healthcare Travel 447

InMoment XI

OCTOBER 10, 2022

Learn how to modernize your NPS program for growth and higher loyalty. Take a step towards higher response rates by downloading the document below! Download the White Paper. (Source: Reichheld via CheckMarket ). Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score.

Net Promoter Score 368

Net Promoter Score White Paper NPS 2005 368

InMoment XI

AUGUST 17, 2023

By using the Net Promoter Score system as your compass, you can gain a better understanding of what drives customer loyalty and satisfaction. They are crucial for creating and maintaining a positive customer experience, ultimately leading to customer satisfaction, loyalty, and business success. Take The Lead!

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

TechSee

OCTOBER 22, 2024

To gain a deeper understanding of just how visual intelligence can transform enterprise service, be sure to download our comprehensive industry report. Enhanced customer experience: providing faster and more efficient service improves customer experience and builds loyalty.

Technology 109

Technology Download Customer Satisfaction Culture 109

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g.,

2025 69

2025 Customer Engagement Engagement E Commerce 69

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. Loyalty: “What’s in it for me?” ” Meanwhile, more than 80% of the survey respondents said retailer loyalty programs influence where they shop. I find this compelling. This is another type of reassurance for customers.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

Optimove

APRIL 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Creating personalized, dynamic promotions used to mean hours of manual workmarketers had to run complex bonus calculations, build campaign logic from scratch, and monitor spend with tedious spreadsheets.

Loyalty 52

Loyalty Download Demo Insights 52

GetFeedback

DECEMBER 21, 2018

30% of consumers are switch providers because they feel that there is no reward for loyalty. 30% of consumers are switch providers because they feel that there is no reward for loyalty. Customers enrolled in a loyalty program visit a company’s site 35% more frequently. Download the ebook today. CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). It means creating a real relationship that improves their loyalty and increases their positive feelings. Loyalty is not granted generationally based on what brands our parents used. Instead, loyalty must be earned with each and every interaction. Don’t forget to read the full report!

Leadership 227

Leadership Culture Customer Centricity 2019 227

Experience Investigators by 360Connext

AUGUST 31, 2021

If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data. If they’re getting exactly what they expect, maybe that leads to satisfaction, but does it lead to more loyalty?

Feedback 380

Feedback Reference Customers Loyalty 380

InMoment XI

AUGUST 30, 2022

Satisfied customers spread the word, satisfaction is a great indicator of retention, loyalty, and customer lifetime value. To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! They help you understand how your business is viewed, and what you can do to improve that.

Customer Satisfaction 370

Customer Satisfaction Net Promoter Score White Paper Effort Score 370

Optimove

JANUARY 2, 2025

Dont Be Noise: Elevate Customer Loyalty in the Age of Marketing Fatigue In a world where customers are bombarded with choices, loyalty is no longer about sticking with the familiarits about earning trust and staying relevant. How can you ensure your brand stands out in this competitive landscape?

2025 76

2025 Consumers Insights Marketing 76

Optimove

FEBRUARY 10, 2025

Learn how personalization, relevance, and AI-driven strategies can help you avoid fatigue, boost engagement, and build loyalty. Download the report The post Optimove Insights: 2025 Consumer Marketing Fatigue Report appeared first on Optimove.

2025 76

2025 Consumers Insights Marketing 76

GetFeedback

NOVEMBER 25, 2019

Click here to download the current industry benchmarks. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Wireless Telephone Service: 74%. is a good starting point.

Customer Satisfaction 293

Customer Satisfaction Apparel Wireless Insurance 293

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

Optimove

JANUARY 21, 2025

Personalization: The Key to Cutting Through the Noise In an age of marketing fatigue, Part 3 of the 2025 Optimove Insights Consumer Marketing Fatigue Report reveals how personalization and relevance can drive engagement and loyalty. Download the report to adapt your strategy and build lasting customer loyalty.

2025 76

2025 Consumers Insights Marketing 76

Optimove

JANUARY 26, 2023

When marketing journeys start with the customer rather than a product or service, they create trust and set the foundations for a lifetime of loyalty and improved bottom lines. Consumers think trust between brands and consumers is getting worse The results emphasize that brand loyalty is a massive bonus for retailers. More results? 

Consumers 105

Consumers Loyalty Brands Retail 105

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns.

2025 59

2025 Marketing Download Demo 59

Experience Investigators by 360Connext

JANUARY 7, 2025

An intentional, proactive customer experience (CX) has unmatched power for attracting new customers and earning their lifelong loyalty. And once you have their attention, every step in their journey can deepen their loyalty or cause them to look elsewhere. But this is easy to say and harder to do.

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

GetFeedback

DECEMBER 26, 2018

By measuring reliably, companies get an honest look at the factors driving and killing brand loyalty. Net Promoter Score (NPS) measures customer loyalty with a simple question: How likely are you to recommend us? Download the new ebook to learn more. Monitoring brand perception.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

TechSee

AUGUST 17, 2022

Growth and customer loyalty have historically been product-led. Today, there is a shift in the role customer service quality plays on customer loyalty. Today, there is a shift in the role customer service quality plays on customer loyalty. Increase Loyalty – Customer service as a key differentiator.

Loyalty 109

Loyalty 2022 Poor Customer Service Customer Journey 109

Experience Investigators by 360Connext

APRIL 23, 2024

” Discover the paramount importance of empathy in crafting a brand’s reputation and fostering unwavering customer loyalty, especially through the delicate handling of unique customer issues. And How Much Should You Invest? Learn more about CXI Ground School and CXI Flight School Don’t miss the next episode!

Download 162

Download ROI Connections Innovation 162

Experience Investigators by 360Connext

MARCH 9, 2015

We’ve listed several of them on our Customer Experience Resources page, along with some downloads and other free resources to help you. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Some are better than others, but there are a few I think are required reading.

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. This minimizes overload while increasing relevance.

Consumers 59

Consumers E Commerce Marketing 2024 59

Optimove

FEBRUARY 6, 2025

See the difference control groups make in this guide Download Now Optimove Insights’ analysis of over 1.28 A DIY Approach to Calculating your Customer LTV Download Now In summary The post-NFL season is make or break for retention. The solution? Calculate Your Customers LTV! Churn is avoidablebut only if you take action.

Sports 75

Sports Download Events Demo 75

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Marketing 52

Marketing 2024 Download 2023 52

ShepHyken

FEBRUARY 3, 2025

Youll have to download the report, but its well worth taking a moment to do so. 7 Signs Your Loyalty Program Needs a Redesign by Cassie Preston (Retail Dive) In a fast-paced world where shopper behaviors evolve rapidly, loyalty programs must adapt to stay effective. Here are seven signs your loyalty program may need a redesign.

2025 75

2025 Article Customer Service Loyalty Programs 75

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail 2024 Download Lifetime Customer 59