GetFeedback

AUGUST 14, 2019

Be sure to include online reviews, social media, Voice of the Customer through the Employee or through customer service interactions, and other listening posts in your VoC program data feeds. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. Download the Toolkit. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

BirdEye

APRIL 25, 2023

Social media is essential for businesses to reach a wider audience and build their brand in today’s digital age. However, without a solid social media marketing plan, businesses can miss out on the full potential of social media marketing. Table of contents What is a social media marketing plan?

Social Media 93

Social Media Measurement Metrics Brands 93

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement Metrics Measurement 98

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

Alida

AUGUST 16, 2016

Several factors are driving companies to invest billions of dollars into online communities, both in public versions (like those hosted on social media sites) and private ones (those operated by brands on special community software). Technology and social media has given more power and influence to customers.

2015 0

2015 Social Media 2012 2019 0

Thematic

MARCH 20, 2025

Every day, customers leave a trail of feedback in online reviews, social media posts, and surveys. And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. So let’s break it down.

Social Media 62

Social Media Banking 2027 Roadmap 62

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 85

Social Media Marketing Multi-Channel Metrics 85

Thematic

FEBRUARY 24, 2025

Social media listening – Analyze comments, mentions, and discussions about your brand. Social media platforms – Where customers engage with brands, leave reviews and ask questions. However, only 51% of businesses currently use social listening to inform their strategy.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Michel Falcon Experience

SEPTEMBER 17, 2014

The ROI of some customer experience initiatives can take 6, 12 or 24 months to come to surface. ” I find that CEO’s of publicly traded companies are less likely to invest to become more customer-centric because they have to answer to Wall Street which demands a ROI immediately. .” They think long term.

Customer Focused 167

Customer Focused Customer Centricity ROI Social Media 167

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). Media Contact: Cari Sommer.

ROI 96

ROI Net Promoter Score E Commerce Return on Investment 96

Thematic

MARCH 30, 2025

That means gathering customer data from a range of sources—surveys, CRM systems, support tickets, social media, product usage, and more. In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. But collecting feedback is only half the battle. The result?

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Alida

JANUARY 19, 2017

No matter how innovative offline retail tactics may seem, ROI is hardly guaranteed. To see significant ROI from experiential retailing, retailers must first develop a deep understanding of the consumers they want to reach. Using customer intelligence to improve the in-store experience.

Retail 167

Retail Apparel E Commerce 2016 167

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. EMEA marketers are conquering these mountains with guidance obtained from their Next Generation Artificial Intelligence (AI)-powered social analytics. Which social listening tactics do they find themselves directing most of their energy toward?

Social Media 53

Social Media 2019 Marketing ROI 53

BirdEye

APRIL 11, 2023

Strategies might include social media, product and service offerings, or branding. The post Business strategy template examples, plus free downloads appeared first on Birdeye Customer Experience Management. Otherwise, your analysis will be too broad.

Download 98

Download ROI Financial Return on Investment 98

NetBase

AUGUST 17, 2020

Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report. Global Marketers Share Social Media Analytics Understanding.

Social Media 56

Social Media 2020 Marketing ROI 56

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 66

Social Media Marketing Customer Service Training Customer Service 66

Comm100

FEBRUARY 5, 2018

Social Media Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. How each visitor found their website (through a search engine, social media, etc.).

Social Media 68

Social Media Customer Engagement Engagement Marketing 68

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. It offers the precise insight you need to inform your comparison, and your future social media marketing efforts. Social Media Marketing Metrics. respond to crises.

Social Media 65

Social Media 2019 Marketing ROI 65

Thematic

MARCH 18, 2025

They leave feedback all over the place: surveys, reviews, emails, social media, customer service calls… and before you know it, you’re drowning in data. Many businesses collect feedback from various sources—surveys, support tickets, social media, and reviews.

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. Use data to prioritize channels most likely to enhance customer experience and ROI.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

InMoment XI

AUGUST 6, 2024

Proving the ROI of customer experience is one of the most important things CX practitioners can do, and it is made easier through customer experience dashboards. You can track metrics and download and share reports with the appropriate stakeholders without ever missing a beat. What are Customer Experience Dashboards Used For?

Customer Experience 221

Customer Experience Net Promoter Score Metrics E Commerce 221

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Now, advanced data models can take the guesswork out of ROI predictions. Download The Data Science of CEM. Was it the variety in products that made the experience great?

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

BirdEye

OCTOBER 31, 2023

Using social media ads can help you reach new audiences, re-engage website visitors, and spread brand awareness for your business. Many businesses have grown and seen better ROI thanks to Facebook’s precise targeting capabilities. App promotion: Use this goal to increase downloads and enhance the reach of your application.

Social Media 111

Social Media Advertising Events ROI 111

NetBase

SEPTEMBER 10, 2020

Being on top of the metrics that matter to your brand is a great feeling, and it certainly applies to your brand’s social media efforts. Here we’ll explore the why and how of conducting a social media audit by focusing on: What a social media audit. Analyzing your social media channels.

Social Media 56

Social Media Metrics ROI Definition 56

Natalie Petouhof

FEBRUARY 17, 2016

Tweet This report looks at how companies, using the right software, can gain ROI from Customer Service and Customer Experience. Increases in Average Handle Time (AHT) for phone, email, chat and social media  . These include: Recommendations and the Bottom Line: Agile Customer Care Delivers ROI .

ROI 56

ROI Customer Service Average Handle Time Customer Experience 56

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Brands Insights 98

Natalie Petouhof

SEPTEMBER 1, 2016

If a customer doesn’t get the help she needs, she often will not remain loyal – or worse, she will take to social media and tarnish the brand. To gain buy-in for this type of interaction in a social customer service program, executives need to show senior leaders a viable business case. How to Calculate Social Customer Care ROI.

ROI 45

ROI Social Media Airlines Customer Service 45

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. It integrates data from different sources like reviews, listings, social media, inboxes, campaigns, surveys, and ticketing to deliver granular, location-level insights.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

BirdEye

APRIL 24, 2023

From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before. Channels: Inbound marketing primarily utilizes content marketing, blogs, and social media.

Marketing 93

Marketing Social Media B2C Advertising 93

inQuba

FEBRUARY 10, 2025

Download this buyers guide as a complimentary ebook. Get it here Download this buyers guide as a complimentary ebook. Customer emotion is measurable through structured methods (such as surveys and mobile dialogues) and unstructured methods (such as social media). How can you further boost value delivery? Lets boost it.

Customer Journey 52

Customer Journey Management Insurance Download 52

Natalie Petouhof

JANUARY 29, 2016

In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. Now many years later, I am hearing the same question so I revisited the topic in some new research, ROI of Online Cloud Communities. You can download the excerpt and learn more about what I discovered.

ROI 49

ROI 2009 2008 2016 49

Optimove

FEBRUARY 17, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints.

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

TechSee

JUNE 9, 2022

In the quest to create choices for customers, organizations have deployed technologies from chatbots, mobile apps and social media to IVR and ACD. Download this brochure to learn more about TechSee Visual Journeys. However, offering the customer choices doesn’t always create a better customer experience. Conclusion.

Omnichannel 145

Omnichannel Customer Experience Contact Center Social Media 145

Opinionator

JANUARY 8, 2021

The ROI (return on investment) of customer experience for a business is undeniably high. Calculating the ROI of CX is usually measured as a ratio between net profit over a set period and the cost of the initial or recurring CX investment. Methods and Steps in Calculating the ROI. CX ROI Calculator.

ROI 52

ROI Customer Experience Financial Customer Journey Mapping 52

Brandwatch CX

FEBRUARY 3, 2019

A large part of a successful social media strategy involves monitoring metrics and analyzing the performance of your posts. Some of these tools offer analytics for multiple social media sites, which makes sense when 91% of brands have multiple social accounts. As Facebook is the largest network with 1.55

Social Media 89

Social Media Metrics Download Insights 89