TechSee
FEBRUARY 10, 2025
At launch, chatbots made a huge splash. They handled FAQs and quick questions, giving us a taste of automated CX and support. But in today’s world, your customers expect more. They want to feel seen , heard , and valued —and they want more than just answers; they want solutions. This is where AI-driven customer service experiences truly stand out.
ShepHyken
FEBRUARY 10, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can AI simplify the process of delivering a seamless customer experience? How can AI enhance customer service while balancing technology and human interaction? What is the impact of AI on customer service jobs? How can customer support roles evolve with AI?
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Optimove
FEBRUARY 10, 2025
Conquer Marketing Fatigue: Master Smart, Personalized Engagement to Keep Customers Hooked The 2025 Optimove Insights Marketing Fatigue Report uncovers why excessive, irrelevant, or poorly timed messaging drives customers away, with 70% unsubscribing in just three months. Learn how personalization, relevance, and AI-driven strategies can help you avoid fatigue, boost engagement, and build loyalty.
CSM Magazine
FEBRUARY 10, 2025
In today’s world filled with images and visuals, businesses are always in a race to grab customers’ attention. Having an identity can truly set a brand apart. Opting for top-notch design services can help companies stand out, improve their communication efforts, and ultimately succeed. This article delves into why companies must focus on design.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
The DiJulius Group
FEBRUARY 10, 2025
Creating Your Brand Standards World-class service companies have brand standards, or what I like to call a Customer bill of rights, that every person in that organization clearly knows and follows 100 percent of the time. Would you ever expect to see a Disney cast member, in full uniform on break, chewing tobacco and spitting. Read Full Article The post How to Create Your Brands Non-Negotiable Standards appeared first on The DiJulius Group.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Optimove
FEBRUARY 10, 2025
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: While acquisition drives market share, customer retention is the unsung hero behind sustainable profits. Retention strategies help marketers not only maximize the value of their existing customer base but also serve as a blueprint for smarter acquisition strategies.
inQuba
FEBRUARY 10, 2025
Exploring This Next Evolution of CX for the First-Time Buyer So youre considering investing in a customer journey management solution. Thats an important step! Youve probably realized that your customers behaviour is dynamic and increasingly unpredictable, and your normal approaches arent cutting it. And now youre faced with the next step – choosing a solution.
Middlesex Consulting
FEBRUARY 10, 2025
In industrial manufacturing, OEMs and their dealers usually maintain stable partnerships. For instance, Cats largest dealer, Finning, has been their partner for over 90 years. However, as products become increasingly complex and customer expectations become more challenging, we see a changing OEM/Dealer relationship; OEMs are purchasing or replacing dealers.
CSM Magazine
FEBRUARY 10, 2025
Cryptocurrency can be intimidating, and the thought of accepting it as a payment method is virtually implausible for small businesses. The industry is plagued with tales of rug pulls and unmanageable volatility, while payments are said to be complex and wildly prone to human error. While there are elements of truth to all of these, the industry has matured a lot over recent years.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
FEBRUARY 10, 2025
What makes Forresters B2B Summit the premier gathering for marketing, sales, product, and customer success pros? We asked past attendees to find out.
Brandwatch CX
FEBRUARY 10, 2025
Discover the biggest talking points from Super Bowl LIX, including the most mentioned brands, celebrities, and viral moments. See who won the night online.
Martin Hill-Wilson
FEBRUARY 10, 2025
Continue reading at BrainFood.
Gainsight
FEBRUARY 10, 2025
Customer Success Platforms (CSPs) can be a game-changeror a total headache. For small companies, they often turn into expensive shelfware, bogging teams down before theyre ready. For larger businesses managing hundreds of accounts, theyre indispensable. So whens the right time to invest in a CSP? Thats exactly why we acquired Staircase AI. Too many companies jump into a CSP before theyre ready, struggling under complex workflows when they just need to get a handle on customer risk.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
Forrester's Customer Insights
FEBRUARY 10, 2025
What’s a tariff? A tariff is simply a tax when one country imposes a tariff on another (as the U.S. has done with China and is threatening to do with Canada and Mexico), then products imported from those countries are subject to a tax.
Think Customers
FEBRUARY 10, 2025
Of the 5 CX trends highlighted by TTEC in its CX trends report , the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. This is the year of generative. Next year is the year of agents, said Jeremy Schowalter of Salesforce.com at a recent event centered around the technology.
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