BirdEye
FEBRUARY 5, 2025
Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Whether its sharing your signature dishes, showcasing a buzzing weekend vibe, or answering real-time questions, social media has become the go-to way diners engage with restaurants.
CSM Magazine
FEBRUARY 5, 2025
When a customer experiences a service failure, you’d assume their trust in the brand takes a hit. But what if the right response could not only fix the situation but actually make them more loyal than before? Thats the concept behind the Customer Service Recovery Paradox. Brands that master this can turn slip-ups into opportunities to strengthen customer relationships, often resulting in higher satisfaction than if no issue had ever occurred.
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Optimove
FEBRUARY 5, 2025
How AI is Transforming CDPs Download Now >> Focusing exclusively on sportsbook bettors during the NFL Season, recent betting data over the past three seasons reveals significant growth across all stages of the NFL season. The results are based on 759,461,870 bets that were placed during NFL games during the past three seasons. The analysis is from Optimove Insights, the research arm of Optimove the #1 CRM Marketing Solution for iGaming and sports betting operators.
CSM Magazine
FEBRUARY 5, 2025
Tech-human hybrid contact centersa revolutionary blend of artificial intelligence and human expertise is redefining the way companies interact with their customers. Hybrid contact centers integrate advanced technology with skilled human agents to deliver faster, more efficient, and personalized support. Here we examine the mechanisms driving this fresh perspective and see how they pay off in satisfaction, efficiency, and growth.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Forrester's Customer Insights
FEBRUARY 5, 2025
I look forward attending the AI Action Summit in Paris, France, next week.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Thematic
FEBRUARY 5, 2025
If you feel like you are drowning in a sea of customer feedback and struggling to pinpoint the real concerns, then you are experiencing text analytics challenges. Same struggles, different faces—you're just one of the many in this crowd. Sifting through endless feedback can feel like an impossible task. You're sitting on a customer insight goldmine if only you dig deep enough.
CSM Magazine
FEBRUARY 5, 2025
While traditional feedback forms and online surveys are effective, they often miss capturing the sentiment of customers while their experience is still fresh. Thats where feedback kiosks step in. Feedback kiosks are physical devices placed within your store that allow customers to share their opinions instantly. When used effectively, they can provide actionable insights, improve customer satisfaction, and drive continuous business growth.
InteractionMetrics
FEBRUARY 5, 2025
Great news: We just updated our blog article on Net Promoter Score to include tons of new information! What used to be an article focusing on the pros and cons of Net Promoter Score is now a comprehensive guide to NPS. In the updated article, you’ll learn… How to calculate Net Promoter Score Best practices when collecting NPS data How to improve a low NPS And much, much more.
CSM Magazine
FEBRUARY 5, 2025
One of the biggest challenges entrepreneurs face is securing the funds needed to set up and operate a call center effectively. From renting office space to installing advanced technologies and hiring skilled staff, the initial costs can add up quickly. If you’re struggling to gather the financial resources required, don’t worryyou’re not alone.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
FEBRUARY 5, 2025
Read this Forrester blog post for key insights from the latest report about how genAI is transforming commerce search solutions.
CSM Magazine
FEBRUARY 5, 2025
Syntheia Corp. has launched AssistantNLP, an AI-powered Receptionist service designed to handle inbound calls using natural language processing (NLP) for accuracy and efficiency. The service has been successfully deployed across various industries since its beta launch, with clients reporting improved customer satisfaction, time savings, and cost reduction.
BirdEye
FEBRUARY 5, 2025
Sharing content that connects with your audience is one of the most powerful ways to build engagement on Instagram. However, unlike Twitters retweets or Facebooks share button, Instagram doesnt have a built-in repost feature for feed posts. That means reposting requires a bit more effort and a dash of creativity. For brands, reposting is especially important because it allows them to showcase user-generated content (UGC)posts from real customers and followers that highlight authentic interactio
CSM Magazine
FEBRUARY 5, 2025
Cosmos (ATOM) is a major player in blockchain interoperability, allowing different networks to communicate seamlessly. It powers the Cosmos Hub, a central blockchain that connects multiple independent chains. This guide explains ATOMs features, where to buy Cosmos safely, how to buy Cosmos coin, how to purchase it step by step, and the best ways to store it securely.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Optimove
FEBRUARY 5, 2025
How AI is Transforming CDPs Download Now >> Nikolas Badminton, a renowned futurist and consultant, will be the keynote speaker at Optimove Connect 2025. With expertise in emerging technologies, he has a front-row seat to the shifts shaping marketing today and in the coming decade. In this conversation, Nikolas shares his thoughts on machine learning, spatial computing, and how marketers can stay ahead in an ever-evolving landscape.
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