Wed.Mar 26, 2025

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How To Shorten Customer Surveys Without Losing Valuable Insights

InMoment XI

Lets face it: shortening your customer experience survey can be overwhelming. You have so many priorities, stakeholders, and initiatives to inform and consider, but you want to capture that information with as few questions as possible in order to avoid survey fatigue. But shortening customer surveys is worth the investment. With shorter surveys, your business will get more responses, and those responses will be more accurate and complete.

Insights 195
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From Burnout to Breakthrough: How AI is Transforming Call Center Coaching

Calabrio

Workforce Management From Burnout to Breakthrough: How AI is Transforming Call Center Coaching Share Preventing Agent Fatigue with Smart Scheduling and AI-Driven Coaching Call center burnout is a growing challenge , with 74% of agents at risk due to high call volumes, repetitive tasks, and strict performance metrics according to a survey done by Toister Performance Solutions.

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The Ultimate Customer Feedback Loop Playbook

Thematic

"Your most unhappy customers are your greatest source of learning." – Bill Gates. Yet, 56% of dissatisfied customers never voice their concerns—they simply leave​ Meanwhile, businesses that actively listen to feedback grow 41% faster than competitors​ The most successful companies create a structured system—a customer feedback loop—to analyze feedback and act on it continuously.

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The Role of AI Analytics in Responsible Gambling 

Optimove

How AI is Transforming CDPs Download Now >> Why it Matters: With Problem Gambling Awareness Month 2025 about to end, theres no better time for gaming operators to reflect to enhance their responsible gambling initiatives. Responsible gambling isnt just about compliance its about building long-term player trust, protecting brand reputation, and ensuring sustainable success.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How to Calculate Social Media Engagement Rate: Your Quick Guide

Brandwatch CX

Learn how to calculate social media engagement rate with this step-by-step guide. Enhance your strategy and connect better with your audience!

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Residential Battery Owners: Who Are They and Why Do They Buy?

Uplight

Whether it be for mitigating power outages or to harness excess solar power, more residential customers are adopting batteries, often taking advantage of federal and local incentives. Batteries are a more flexible distributed energy resource (DER), with a variety of use cases from renewable energy deployment to time-of-use arbitrage to exporting capacity.

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European Tech Spend Grows 5% in 2025 To Reach €1.4 Trillion

Forrester's Customer Insights

In 2025, European technology spending will see a significant uptick of 5% to reach a monumental 1.4 trillion. Find out which sectors and categories will drive the growth in this preview of our annual European tech market forecast.

2025 29
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Text Mining Explained: How To Do It Right & Act on Feedback

SurveySensum

Still tagging open-ended feedback on spreadsheets? Thats so 2000s! Get it automated! Curious? Lets scroll down! What is Text Mining? Text mining is the process of the analysis and making sense of thousands of pieces of feedback, uncovering sentiments, patterns, pain points, etc, in mere minutes. From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights.

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Commercial property marketing strategies to attract leads and gain trust

BirdEye

Commercial property marketing isnt just about putting up signs or listing a space online. Its about solving a deeper challenge: How do you make your property the firstand onlychoice in a crowded market where every square foot competes for attention? Whether you manage office spaces, retail hubs, or warehouses, todays tenants are searching for more than just four walls; they want confidence in your brand and the promise of a smooth leasing experience.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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How to Improve a Dealership’s Service Absorption Rate

Middlesex Consulting

Why Using the Service Absorption Rate is Important to Dealership Leaders Industrial equipment dealers are similar to your local car dealerships, particularly those focusing on internal combustion vehicles rather than electric ones. They face comparable issues and challenges while exchanging ideas and best practices. Many industrial dealerships are family-owned or independently operated; even when run […] The post How to Improve a Dealerships Service Absorption Rate appeared first on Middle