InMoment XI
FEBRUARY 5, 2024
Google reviews are synonymous with success in today’s business environment. Whether you operate in retail, financial services, insurance, or any other industry, consumers will not purchase your product or services if you have poor Google business reviews. Some people may think that Google reviews are out of their control. That couldn’t be further from the truth.
ShepHyken
FEBRUARY 5, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision? How can companies effectively track and utilize customer data to drive loyalty?
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Totango
FEBRUARY 5, 2024
What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. Out: The old-school Sales-to-CS handoff. No more “Here’s your customer success manager, see you never!” emails from the sales rep. Totango Chief Marketing Officer Karen Budell refers to this cross-functional effort as the “three-legged stool” approach, and as she recently explained
The DiJulius Group
FEBRUARY 5, 2024
Do You Have Accidental Bosses? An article in Fortune titled “Nearly all bosses are ‘accidental’ with no formal training—and research shows it’s leading 1 in 3 workers to quit” shares research conducted by The Chartered Management Institute revealing that many of those promoted into managerial positions are all title and no training. These startling findings.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Opinionator
FEBRUARY 5, 2024
Feedback for Customer Satisfaction in Vending Machines – Key Takeaways Real-Time Feedback is Crucial: Utilizing cell phones for instant feedback allows vending operators to quickly identify and address issues, enhancing customer satisfaction. Engagement Through Feedback Technology: The integration of QR codes with vending machines simplifies the feedback process, making it easier for customers to communicate […] The post Feedback for Customer Satisfaction in Vending Machines appeared
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Doing CX Right
FEBRUARY 5, 2024
Customer experience expert Stacy Sherman and featured guest Marty Grunder, CEO and "Entrepreneur Of The Year," discuss the essentials to elevate customer satisfaction by mastering the right questions, sentiment tracking, internal culture, and roleplaying. Listen and apply Doing CX Right lessons now. The post How To Increase Customer Satisfaction By Asking the Right Questions appeared first on Doing CX Right.
SurveySensum
FEBRUARY 5, 2024
This is why it’s vital to optimize SaaS design with strategic color choices in the digital world, subtly directing users, influencing emotions, and shaping their entire experience. This is not just about aesthetics; it’s a hidden language, whispering promises of trust, progress, and joy through each pixel. This article delves into the captivating world of color psychology in SaaS design.
Nasuni
FEBRUARY 5, 2024
Customer Michael Chan of GeoVerra discusses storage infrastructure journey and how Nasuni’s hybrid cloud storage solution stood out to them.
Forrester's Customer Insights
FEBRUARY 5, 2024
In 2023 global cloud vendors all came up with their own digital sovereignty solution to address rising concerns from their customers. However, when I ask customers and vendors to define what digital sovereignty means for them, silence is the most common response.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Zonka Feedback
FEBRUARY 5, 2024
A website survey collects feedback from website visitors to help brands understand what is contributing to conversions on their websites and what needs improvement.
Forrester's Customer Insights
FEBRUARY 5, 2024
We’re now accepting nominations for our Technology Strategy Impact and Enterprise Architecture Awards across the NA, EMEA, and APAC regions. Learn more about the awards and how to apply in this post.
Doing CX Right
FEBRUARY 5, 2024
The post Doing CX Right Podcast Transcript Episode 117 appeared first on Doing CX Right.
Keatext
FEBRUARY 5, 2024
In a changing HR landscape, understanding the voice of employee is crucial for employee well-being and profitability. Here's how to do it.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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Clarivate
FEBRUARY 5, 2024
Since the public debut of OpenAI’s GPT-4 little over a year ago, artificial intelligence (AI) and machine learning (ML) have been the subject of endless, and often breathless, media coverage and analysis — a source of both anxiety and elation over their potential to transform the way we live and work. In the life sciences, these technologies have potential (and actual) applications across the innovation cycle, from discovery through to post-market monitoring.
Magellan Solutions
FEBRUARY 5, 2024
Did you know? Discovering the secrets of success lies in understanding the game-changing advantages of information technology (IT) outsourcing. Outsourcing IT operations boosts growth and cuts organizational costs by emphasizing the strategic benefits. Over the last decade, outsourcing has become essential for companies worldwide to improve performance.
Kapta Customer Success
FEBRUARY 5, 2024
Ninety-nine percent of surveyed business leaders say trust is essential to build long-term client relationships, according to Mercuri’s report on The Future State of Trust.
Forrester's Customer Insights
FEBRUARY 5, 2024
Check out new Forrester research on how to build, improve, repair, or elevate your relationship with your technology counterparts.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Forrester's Customer Insights
FEBRUARY 5, 2024
Organizations are constantly seeking ways to gain a competitive edge by transforming data into actionable insights through analytics. However, achieving analytical success goes beyond just collecting large volumes of data and building dashboards.
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