Wed.Feb 12, 2025

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How Online Reviews Drive In-Store Traffic: Tips for Success

InMoment XI

Whether you run a small business or a global enterprise, you need to have customers constantly coming through your doors to promote business continuity and growth. For retail businesses with brick-and-mortar stores, customer reviews are one of the most effective ways to increase traffic and drive offline sales. With 36% of customers browsing two review sites and 41% checking three or more sites when deciding which local businesses to visit, the power of online reviews is undeniable.

Feedback 221
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Today’s QUI TAKEAWAY: To customers, their perception is reality, image is everything, and their feelings are the facts.

Bill Quiseng

English writer Samuel Johnson said, People need to be reminded more often than they need to be instructed. So, I encourage you to remind your colleagues, people, and yourself of one of the QUI QUOTES for QUI TAKEAWAYS. With that in mind, here is today’s: QUI TAKEAWAY: To customers, their perception is reality, image is everything, and their feelings are the facts.

Customers 132
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Six Game-Changing AI Customer Service and CX Strategies

ShepHyken

AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyones racing to implement AI, many are missing the most important part keeping the human element alive. Smart companies have found the balance between the human touch and the digital experience. One of my favorite AI and marketing experts is Ford Saeks, who recently released his latest book, AI Mindshift: Unleash the Power of AI, Avoid the Pitfalls, and Keep the

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How Cross-Country Moving Companies Can Deliver Superior Customer Service

CSM Magazine

Relocating across the country is no small feat. It comes with logistical challenges, emotional stress, and a ticking clock. Thats why cross country movers play such a critical role in ensuring the entire process goes smoothly. However, superior customer service is what truly sets the best moving companies apart. After all, packing and transporting belongings is just one part of the jobmaking customers feel supported, heard, and reassured is equally important.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How Text Analytics Can Revolutionize Your Marketing Campaigns

Thematic

Have you ever launched a marketing campaign only to feel like it’s not hitting the mark with your audience? It’s frustrating, isn’t it? You might be wondering: What am I missing? The answer could be hidden in your customer feedback. Did you know that social media is the #1 product discovery channel , with 33% of consumers finding new products through platforms like Instagram and TikTok in the past three months?

More Trending

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Text Analytics for Social Media: Unlocking Insights in Real Time

Thematic

Is your business on social media? Then you’ve probably seen how one viral tweet, a trending hashtag, or a wave of customer complaints can shift public perception overnight. In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily.

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Mastering customer health for complex enterprise relationships

Totango

For enterprise organizations, managing customer relationships is far from simple. The scale of operations, diversity of customer needs, and complexity of organizational structures create unique challenges. Yet, one constant remains critical understanding customer health. For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts.

Metrics 62
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12 Customer Retention Strategies to Create Loyal Shoppers

Optimove

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. This post offers actionable customer retention strategies to turn new or one-time holiday shoppers into repeat customers, maximizing loyalty and lifetime value.

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Totango brand transformation: A new chapter in customer-led growth

Totango

Totango marked a significant milestone on January 22, 2025 a complete rebrand and website update that signals an exciting new chapter, and reflects the journey that brought us to this point. We aligned our visual identity with the company we’ve become and what we strive to deliver to our customers. In the last year, we merged two of the leading customer success players.

Brands 62
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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Building Connections: Key Moments from Our Recent Client Visits

Comm100

At Comm100, we believe that exceptional service begins with understanding our clients needs firsthand. We regularly schedule onsite visits to clients across the globe to go over new features, strategize, and build roadmaps for long-term success. Thats why our recent onsite visits to clients in Ontario were more than just meetings: they were an opportunity to strengthen relationships, share insights, and explore new possibilities for growth and collaboration.

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Market Research and Fair Market Value Incentives in Healthcare: What You Need to Know

2020 Research

Key Takeaways Fair Market Value (FMV) incentives make sure healthcare professionals are compensated fairly for their time and expertise while keeping research projects compliant with industry regulations. FMV isnt just about calculating time; factors like expertise, location, currency differences, and local legislation all play a role. Tailoring FMV solutions to each research project is essential to staying compliant and keeping participants engaged.

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Mastering Content Experience: Drive Engagement, Impact, & Conversions

Zonka Feedback

Youve done the hard workdeep research, compelling writing, and valuable insights. But if your content isnt driving engagement, something is missing.

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Creating a Customer-Obsessed Growth Engine

Kapta Customer Success

The Importance of Net Revenue Retention (NRR) Net revenue retention (NRR) is a key metric that measures a company's ability to retain and grow revenue from its existing customer base over time. It is calculated by taking the revenue from existing customers in the current period, including any expansions, contractions, or churns, and dividing it by the revenue from those same customers in the prior period.

Metrics 59
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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accessiBe Review: Revolutionizing Web Accessibility for All

CSM Magazine

As inclusion becomes a cornerstone of digital innovation, ensuring web accessibility is no longer optionalits essential. Businesses seeking to create accessible websites that meet the needs of all users, including those with disabilities, can turn to companies like accessiBe. Combining cutting-edge AI technology with expert services, accessiBe offers tools designed to help businesses who are looking to address their own accessibility challenges.

2018 52
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Go Beyond The MITRE ATT&CK Evaluation To The True Cost Of Alert Volumes

Forrester's Customer Insights

MITRE released its latest Enterprise MITRE ATT&CK Evaluations in December of 2024. At that time, we published a blog with a quick overview of the results.

2024 40
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How to Collect In-App Feedback with iOS SDK

Zonka Feedback

iOS users are known for demanding expect seamless, polished experiencesfrom intuitive navigation to buttery-smooth animations and bug-free interactions. Any friction can lead to uninstalls and negative reviews. Waiting for App Store feedback or customer support tickets means reacting too late.

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10 Must-Read Customer Service Books for Every Professional [2025 Edition]

CSM Magazine

Ever feel like customer service can be a bit challenging? Some days, it seems like there’s always a new problem to solve or an upset customer to calm. The good news is that you don’t have to face these challenges alone. There are many resources out there that can help you improve your skills and confidence. This article will share a list of the best customer service books.

Books 52
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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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The Essential Role Of Process In Executing Your B2B Strategy

Forrester's Customer Insights

Process is not merely a conduit for efficiency; its the backbone for converting strategy into results. Without a robust process in place, reaching your goals becomes almost impossible. Learn a four-step method to turning process into a powerful execution tool.

B2B 26
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How Influencer Marketing is Redefining Consumer Engagement and Market Success

C3Centricity

The consumer packaged goods (CPG) industry is undergoing another profound transformation, driven by the rise of brands expanding their influencer marketing. These ventures, spearheaded by social media personalities, redefine how products are launched, marketed, and consumed. By leveraging authenticity, pre-built audiences, and direct engagement, influencers are disrupting traditional brands and creating entirely new market dynamics.

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3 Ways for leaders to achieve clarity and unity during a merger

Totango

The biggest challenge that we faced is the idea of how to take very distinct teams and cultures and products, and how [ to ] align them under one shared vision for the future. Keith Frankels hot takes: Address the elephants: Don’t shy away from uncomfortable conversations and tackle culture divides head-on to foster healing and alignment. Enforce new behaviors: Implement consistent processes across teams, and remember, that behavior becomes personality over time.

Culture 62
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Advertisers Look For Super Growth In Super Bowl LIX

Forrester's Customer Insights

Fly, Eagles, fly! I normally prefer competitive Super Bowl games, but this Eagles fan was perfectly happy with a massacre this year. And also there were ads!

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.