InMoment XI

JANUARY 23, 2024

The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. While the impact of Local Guides on brand reputation management strategy is largely dependent on the quality and quantity of the contributions from the Guides, businesses can respond to these contributions and leverage the program to enhance their onli

Management 195

Management Feedback Information Brands 195

BlueOcean

JANUARY 23, 2024

It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples-to-apples comparison, especially when there are intangible impacts like damage to brand when things go sideways. That said, we know you’re trying to make a business case here, and the hard numbers do matter after all.

Contact Center 156

Contact Center Call Recording Call Center Customer Care 156

Experience Investigators by 360Connext

JANUARY 23, 2024

It feels like the world is changing at lightning speed. Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Let’s discuss common missteps, mistakes, and general mayhem to avoid! Former CX “Trends” to Leave Behind 1.

Customer Experience 143

Customer Experience 2024 Omnichannel Customer Journey Mapping 143

ShepHyken

JANUARY 23, 2024

Duplicate or triplicate (or more) effort is a waste of time! If you’re making your customer go through the same process multiple times, you’re creating a negative customer experience. I recently had to get an MRI for a medical issue and was asked to fill out some online forms before my appointment. (And in case you’re concerned, don’t worry. I’m okay!

Workshop 98

Workshop Insurance Banking Customer Service Training 98

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Experience Investigators by 360Connext

JANUARY 23, 2024

Unlock the secrets to a customer experience that’s both innovative and effortless. On this episode of Experience Action, Jeannie Walters peels back the layers on how to introduce new features and services without overwhelming your customers. Discover how customer-centric design and clear communication can make all the difference, as she offers up actionable strategies rooted in understanding customer pain points and the art of incremental changes.

Innovation 143

Innovation Customer Centricity Demo Customer Satisfaction 143

Michel Falcon Experience

JANUARY 23, 2024

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Customer Service 78

Customer Service Customers 78

Cyara

JANUARY 23, 2024

Discover the pivotal role of proactive number monitoring in enhancing CX and ensuring strong brand reputation.

Brands 76

Brands Customer Experience Customers 76

Michel Falcon Experience

JANUARY 23, 2024

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Customer Experience 78

Customer Experience Customers 78

Feedbackly

JANUARY 23, 2024

The idea of Customer Experience has always been present, even in the ancient past, when trade ties were built on good buyer-seller relationships. However, CX has evolved into a fully-fledged concept today, and its strategies have changed to suit the digital era. How will the CX landscape change this year? What factors will influence it? Let’s take a look at the top 5 CX trends in 2024!

2024 52

2024 Customer Experience E Commerce E-support 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Michel Falcon Experience

JANUARY 23, 2024

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Customer Service 78

Customer Service Customers 78

InteractionMetrics

JANUARY 23, 2024

What are typical customer survey program costs? Clients ask this question all the time. Unfortunately, it’s like asking how much a dress costs. A beach coverup from Target is $20; a couture gown from Chanel could be $200,000. With customer survey programs, as with dresses, there is an enormous range. Your Typical Customer Survey Program Costs Include: Question Development with Logic Branching The Software Platform Campaign Development (The Messages and Reminders that Invite Users to Take Y

Presentation 52

Presentation Customers B2B Metrics 52

SurveySensum

JANUARY 23, 2024

Did you know that the average attention span of an online user is now shorter than that of a goldfish, lasting just about 8 seconds? Yes, that’s absolutely true! So, now you know why you didn’t receive enough responses on your LONG surveys. The Dilemma: Striking the Right Balance Between Survey Length and Respondent Engagement Short vs. Long Surveys: Pros and Cons The Sweet Spot: Finding the Ideal Survey Length How Long Should A Survey Be?

Metrics 52

Metrics Demo Feedback Insights 52

Optimove

JANUARY 23, 2024

Why It Matters: Great email designs are a crucial element in email marketing Even the best copy isn’t enough to create a winning campaign Well-crafted email designs have the power to boost conversion, retention rates, and other Key Performance Indicators (KPIs) The Big Picture: When it comes to email marketing, optimize for mobile and use attention grabbing images.

2027 59

2027 E Commerce Download User Experience 59

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

JANUARY 23, 2024

The low-key December 21 announcement that Jigsaw, part of the ESW Capital portfolio, acquired customer advocacy and community platform Influitive has fueled post-holiday chatter among customer marketers, vendors, and strategy and services consultants. Fourteen-year-old Influitive played a tremendous role in elevating B2B customer advocacy from “random acts of references” to strategic engagement with advocate storytellers.

B2B 39

B2B Reference Consulting Customers 39

Magellan Solutions

JANUARY 23, 2024

Technology empowers modern small businesses to drive innovation, enhance collaboration, and streamline operations daily. However, it also brings headaches when critical systems fail or important data is lost. Small businesses often lack robust in-house IT infrastructure and expertise, leaving them vulnerable to technical glitches that affect productivity and sales and frustrate employees and customers.

Technology 52

Technology Insurance Reference Management 52

SurveySparrow

JANUARY 23, 2024

Have you ever wondered about what student surveys do? I’d say they capture honest student feedback. Now, how do we ensure that the feedback is genuine? That’s simple. You need to ask the right student survey questions! If you are a curious mind, confused or lost in creating the perfect questionnaire, you have landed at the right place! I have curated a list of questions that you can use.

Feedback 52

Feedback Communication Interaction Engagement 52

Michel Falcon Experience

JANUARY 23, 2024

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Hospitality 78

Hospitality 78

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Circular Edge

JANUARY 23, 2024

Realize an easier way to send, sign, track & manage eSignatures - all from within JD Edwards Thursday, January 25 | 2pm EST Hear several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort. We’ll demonstrate how these customers were able to automate and streamline their processes across purchase orders, employee status changes and more using ERPSign, Orchestrator and additional

Document 52

Document Management Webinar Customers 52

Michel Falcon Experience

JANUARY 23, 2024

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Circular Edge

JANUARY 23, 2024

Realize an easier way to send, sign, track & manage eSignatures - all from within JD Edwards Thursday, January 25 | 2pm EST Hear several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort. We’ll demonstrate how these customers were able to automate and streamline their processes across purchase orders, employee status changes and more using ERPSign, Orchestrator and additional

Document 52

Document Management Webinar Customers 52

Michel Falcon Experience

JANUARY 23, 2024

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78

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Clarivate

JANUARY 23, 2024

The Centre for Medicines Research (CMR) International, a Clarivate business, publishes the Pharmaceutical R&D Factbook, an annual report designed to equip the Pharmaceutical R&D sector with a reliable quotable source of key reference metrics and predictions used to strengthen the planning and effectiveness of R&D. The just-published 2023 Factbook indicates an industry that is becoming more nimble and efficient in its R&D over the long haul.

2013 52

2013 2022 2023 2025 52

Michel Falcon Experience

JANUARY 23, 2024

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Leadership 78

Leadership 78

Forrester's Customer Insights

JANUARY 23, 2024

One of our 2024 media and advertising predictions that got left on the “cutting room floor” last August was: Netflix will announce a major live sports deal. Yes, now I wish we had published that one, because it would have come true.

Sports 39

Sports 2024 2023 Advertising 39

Michel Falcon Experience

JANUARY 23, 2024

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2024 78

2024 78

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience