BlueOcean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.
Comm100
MARCH 14, 2024
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers.
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BlueOcean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.
The DiJulius Group
MARCH 14, 2024
AI and the Customer Experience, Part 1 AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into. Read Full Article The post How Artificial Intelligence (AI) is Benefiting Customer and Employee Satisfaction appeared first on The DiJulius Group.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Cyara
MARCH 14, 2024
Using international numbers can create complex challenges for your contact center. Learn how automated number testing can improve your business' CX.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SurveySensum
MARCH 14, 2024
Did you know that 90% of customers say that their buying decisions are influenced by online reviews? 90%, that’s almost all your customers. So, ask yourself this question – are you paying enough attention to them? Keeping them satisfied and engaged? If not, then you are missing out on A LOT! After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business.
Optimove
MARCH 14, 2024
See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide. Start by adopting a strategic and player-centric approach beyond traditional marketing methods.
CSM Magazine
MARCH 14, 2024
Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. A specialist in pollution prevention, including drainage services, Green Spark works with some of the UK’s largest brands, on a national scale. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.
West Monroe
MARCH 14, 2024
In the constantly changing business world, where volatility and unpredictability have become the norm rather than the exception, achieving tangible financial results has never been more challenging. As a CEO myself, I've seen firsthand the impact of this current confusing environment on companies striving to not only survive but thrive. Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gain
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
ChurnZero
MARCH 14, 2024
Every customer success leader has encountered or will eventually encounter a book shift: the process of reassigning accounts between different customer success managers. While simple in concept, a book shift is a complex and challenging project, with an array of stakeholders and moving parts that require skillful management and—ideally—an experienced hand.
Brandwatch CX
MARCH 14, 2024
April's lineup of social media holidays promises something for every brand and follower, from party central to jazz, superheroes, and pasta.
Beyond Philosophy
MARCH 14, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever heard of the Abilene Paradox? This happens when everybody agrees to do something that nobody wants to do. Today, we will discuss how to avoid this situation in your organization.
Brandwatch CX
MARCH 14, 2024
April's lineup of social media holidays promises something for every brand and follower, from party central to jazz, superheroes, and pasta.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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Helpware
MARCH 14, 2024
Is business-oriented AI truly a game-changer for Small and Medium-sized Enterprises (SMEs)? How big is its impact today? How relevant will it be in 5-10 years? Is my company prepared to embrace this tech? As these questions circle the minds of decision-makers in every industry, the purpose of AI maturity models is to provide clear answers to such queries.
Forrester's Customer Insights
MARCH 14, 2024
Learn about frontline marketing, the teams that it comprises, and why it’s essential to driving customer-centered B2B growth.
Strativity
MARCH 14, 2024
The post Cards, Concepts, Trees and Guerillas: Six Rapid UX Research Tools for Quick Insights appeared first on Material.
Clarivate
MARCH 14, 2024
Three ways Clarivate is closing information gaps and establishing reliable data for improved decision-making To win more funding and plan a course for the future, institutions need to understand how their research programs currently perform. According to a 2023 survey of research office staff, the metrics most often relied upon for assessment are published research and citation impact of published research.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Strativity
MARCH 14, 2024
The post Cards, Concepts, Trees and Guerillas: Six Rapid UX Research Tools for Quick Insights appeared first on Material.
Brandwatch CX
MARCH 14, 2024
We dove into coffee consumption habits in Australia to discover what brands can learn from the latest online conversations.
Doing CX Right
MARCH 14, 2024
Learn the transformative power of connection through a story of unexpected friendship, enduring legacy, and the magic behind a simple hello. The post The Heartbeat of Connection: Lessons from a Simple Hello appeared first on Doing CX Right.
Circular Edge
MARCH 14, 2024
NetSuite Demo – Implementation Best Practices for Medical Device Companies Join live: Friday, April 26 The industry faces constant regulatory change, escalating pressure to control costs and an increasingly complex competitive landscape. To adapt in this dynamic environment, organizations must be able to quickly respond to changes in market conditions, customer requirements, and government and industry regulations.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Brandwatch CX
MARCH 14, 2024
We dove into coffee consumption habits in Australia to discover what brands can learn from the latest online conversations.
Clarivate
MARCH 14, 2024
Over the past few years nitrosamines and nitrosamine impurities have been increasingly gaining the reputation of being high-risk containments in the food industry. These molecules of interest also impacted the pharmaceutical industry, and pharmaceutical companies faced a requirement to rapidly adopt risk mitigation plans to monitor the presence of nitrosamines in drug products.
Circular Edge
MARCH 14, 2024
JD Edwards E1 enables customers to manage complex contracts and service Join live: Wednesday, June 5 JD Edwards E1 enables customers to manage complex contracts and service agreements and be able to react timely and accurately in billing scenarios. Join this webinar to learn how to: create service contracts and perform Revenue Recognition process / amortize contracts create service orders and verify that the services being perfomed are included in contracts or are billable to the customer.
Circular Edge
MARCH 14, 2024
The global pandemic created significant challenges across supply chains Join live: Friday, March 22 The global pandemic created significant challenges across supply chains, prompting many companies to reevaluate their approaches towards inventory mangement. What are these shifts and how should inventory-centric companies adjust their approaches to this central area of investment?
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
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