Wed.Nov 13, 2024

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Churn Prediction: How to Predict It for Customer Retention

InMoment XI

Did you know that U.S. companies could save over $35 billion annually by satisfying existing customers? Understanding why customers want to leave can help you retain them and reduce acquisition costs. But, how do you identify customers at risk of leaving? You could guess based on their activity, but that would be ineffective. Instead, you need to leverage churn prediction to learn why customers may leave and what you can do about it.

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Benefits of Virtual Fitting Rooms for Ecommerce CX

Retently

Shopping online is more than just convenient – it’s the new normal. But as ecommerce grows, so do customer expectations. Today’s shoppers aren’t just looking for products; they’re looking for experiences. A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success.

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Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success

Gainsight

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. This year, thousands of customer success professionals gathered from around the globe to connect, learn, and share insights about the evolving landscape of customer success in an era increasingly defined by technology and artificial intelligence.

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The Psychology Behind TikTok’s Viral Algorithm

CSM Magazine

With its short, interesting movies that seem to grab consumers almost instantaneously, TikTok has gone global. Still, what drives this compulsive platform? The response is a mix of cutting-edge technology and thorough awareness of human psychology. Examining how TikTok attracts users and keeps them returning for more, this article explores the psychological processes behind the viral algorithm of the platform.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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New Optimove Insights Report: Black Friday Drives 370% Increase in Customer Acquisition Over Non-Holiday Periods 

Optimove

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. This data-rich report dives into over two million e-commerce transactions, comparing Black Friday and Cyber Monday performance to non-holiday periods to uncover actionable insights that brands can leverage to optimize their holiday marketing strategies.

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10 great customer service examples to learn from 

Happy or Not

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. With countless excellent customer service examples in various industries, it’s clear that companies that prioritize a customer-centric approach stand out in customer service today.

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10 Tips for Better Customer Service in Real Estate

CSM Magazine

In the competitive world of real estate, exceptional customer service can be the key differentiator that sets you apart from the competition. From first-time buyers to seasoned investors, clients seek agents who are not only knowledgeable but also responsive, attentive, and approachable. Let’s explore ten valuable tips that can elevate your customer service game and help build lasting relationships with your clients according to Verde Trader.

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Q&A: Exploring the Use of AI and Technology in Market Research

2020 Research

The integration of Artificial Intelligence (AI) and advanced technologies into market research practices sparks a blend of both enthusiasm and caution among industry leaders. To embrace this dialogue, we hosted a panel of experts for our Sago Vision ’25 session, “Igniting Innovation: Exploring the Intersection of AI, Tech, and Market Research Realities.” The speakers included Matthew Geary, Director of Research and Insights at Lenovo; Rick Kelly, Chief Strategy Officer at Fuel

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Why Does Your Business Need Effective IP Management Software?

CSM Magazine

In an ever-dynamic world where technology is on the rise, intellectual property (IP) cannot be underestimated since it is an essential component in revising prospects and growth for companies. However, the management of IP assets–which includes patents, trademarks, trade secrets, and copyrights—necessitates utmost order and security measures. IP Management Software defines a centralised solution to track, safeguard, and maximise the value of these assets.

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Unlock the Future of Learning Growth and Retention at Cognition24!

The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

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Facebook Business Manager: Your Ultimate Guide for 2025

Brandwatch CX

Learn to navigate Facebook Business Manager with our practical guide. Read the article and boost your ad performance and streamline management.

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SOC 2 Compliance: How to Build Customer Trust and Build Confidence

CSM Magazine

The importance of trust in today’s digital environment cannot be overstated. In order for customers to want to do business with you, they need to be able to trust you and not have any doubt that their information will be protected. One key way that businesses can establish this trust is by demonstrating their commitment to security and becoming SOC 2 compliant.

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October Wrap-Up: Every Month is Cybersecurity Month at 5CA

5CA

The post October Wrap-Up: Every Month is Cybersecurity Month at 5CA appeared first on 5CA.

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The Role of Artificial Intelligence in Zero Trust Security

CSM Magazine

As organizations move towards cloud-based environments and enable remote work, adopting a Zero Trust Security model has become a necessity. The core principle of Zero Trust is simple yet powerful: never trust, always verify. It assumes that no user, device, or system—whether inside or outside the network—should be trusted by default. Continuous verification and validation are key to ensuring security.

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AI for Business Outcomes: Selecting the Right Tools to Drive Results

Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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AI Governance Software Spend Will See 30% CAGR from 2024 to 2030

Forrester's Customer Insights

The global commercial AI software governance market is poised for exceptional growth. Forrester forecasts that by 2030, spending on off-the-shelf AI governance software will more than quadruple, reaching $15.8 billion and capturing 7% of overall AI software spending.

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75% of Most Visited Websites in U.S. And Europe Are Not Compliant With Privacy Regulations

CSM Magazine

Privacy solution provider Privado.ai released its 2024 State of Website Privacy Report , which reveals that 75% of the 100 most visited websites in the U.S. and Europe are not compliant with current privacy regulations. Despite stricter privacy enforcement in Europe, Privado found a surprising 74% of top websites in Europe do not honor opt-in consent as required by Europe’s General Data Protection Regulation (GDPR).

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Media Scale And Media Skill Collide In The Full-Funnel Agencies of The Future

Forrester's Customer Insights

Marketers are ready to move beyond choosing between full-service media generalists and channel specialists. Insights from our newly published media management services Wave shed light on what to look for when evaluating your current agency or looking for a provider.

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Overwhelmed with Writing Assignments? WritePapers.com Has Your Back

CSM Magazine

Picture this: You’re sitting at your desk, surrounded by a mountain of textbooks, notes scattered like confetti, and a to-do list that seems to be multiplying by the minute. Deadlines are looming, your brain is fried, and you’re starting to feel like you’re drowning in a sea of assignments. We’ve all been there, those moments when the weight of academic expectations feels like it’s crushing us.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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A 2025 Global Privacy Prospectus

Forrester's Customer Insights

The seasons are changing, Christmas catalogs are arriving, the clocks have shifted back an hour (in some countries)… yes, the new year is coming. While we don’t advocate for closing the books on 2024 yet (it’s only November, after all!), now is a great opportunity to consider what’s in store for next year.

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Top 5 Tools to Optimize Workflow in Service-Based Industries: Streamline Efficiency

CSM Magazine

In today’s fast-paced world, service-based industries need tools that can help manage and optimize workflow efficiently. Whether it’s scheduling appointments, managing resources, or tracking projects, having the right tools can significantly improve productivity and customer satisfaction. For example, salons can benefit from [link] , which offers features like online booking and point-of-sale management, allowing them to streamline operations without extra costs.

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AppGen Is An Existential Threat To The Enterprise App Business

Forrester's Customer Insights

AI-powered enterprises will “build” software instead of “buy” it – and many applications in enterprise portfolios will consolidate onto low-code AppGen platforms.

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Use Skills-Based Talent Practices To Future-Proof Your Tech Organization

Forrester's Customer Insights

Tech leaders are being asked to do more with fewer resources available, which makes cultivating the right skills in the workforce essential.

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The State of Digital Customer Experience Report 2024

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.