SAP Customer Experience

AUGUST 19, 2023

The Business Requirement: Our imaginary customer utilizes an Emarsys Contact Form on their main website as a contact form. We can also use custom forms but this is a topic of another blog. After a contact fills out the form, an automation program is triggered with a Form Entry Point.

Blog 88

Blog Customers Customer Engagement Engagement 88

Beyond Philosophy

AUGUST 19, 2023

Waiting around for a customer experience is rarely a good thing. When customers are waiting for you, that’s usually a sign that not waiting would have been difficult or inconvenient (read: expensive) for your company. However, not valuing customers’ time is probably the most expensive mistake you can make. Then, of course, there are the times when the waiting is part of the experience.

Customers 60

Customers Connections Management Engagement 60

Doing CX Right

AUGUST 19, 2023

Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience. The post How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business appeared first on Doing CX Right.

Loyalty 52

Loyalty Customer Experience Contact Center Customers 52

Strativity

AUGUST 19, 2023

Is your brand's global segmentation a winner? The experts at Material have identified 9 elements to look for.

Brands 52

Brands 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience