InMoment XI
SEPTEMBER 30, 2024
Imagine this: A potential patient searches for a dentist in your area, and your practice pops up—along with a handful of reviews. At that moment, your online reputation is either drawing them in or driving them away. Dental reputation management is more than just keeping an eye on patient reviews; it’s about shaping how your practice is perceived across the web.
TechSee
SEPTEMBER 30, 2024
In today’s tech-savvy world, customer expectations for service efficiency are higher than ever. Traditional support methods are struggling to keep pace with rising demands, but visual service and artificial intelligence (AI) are stepping up to transform customer experiences (CX) across various industries. In this blog, we explore the role of generative AI in CX and how these cutting-edge technologies are redefining CX in the telecom, smart home, home security, and consumer electronics indu
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ShepHyken
SEPTEMBER 30, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. CX Day: Better Outcomes for Everyone by Lynn Hunsaker (CustomerThink) CX Day is a highlight of the year, celebrating customers, CX professionals, and CX outcomes.
CSM Magazine
SEPTEMBER 30, 2024
A new survey released today has found that a key barrier to the adoption of Artificial Intelligence (AI) in the customer service sector lies in security concerns, with ad-hoc unregulated AI usage on the rise across enterprises. Commissioned by CommBox , an enterprise-grade omnichannel, AI-powered customer experience platform, the survey gathered insights from over 1,000 consumers and 250 managers in customer-facing roles to help assess current attitudes towards the technology, as well as adopti
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
SurveySensum
SEPTEMBER 30, 2024
Paying extra for every new touchpoint or ad-hoc survey? Many users face these challenges with LitmusWorld. And not just this, its basic DIY capabilities limit customization, leaving you with a tool that doesn’t fully meet your needs. So, if you are looking for LitmusWorld alternatives that offer more flexibility, affordable pricing, unlimited user accounts and touchpoints, and more – then you are at the right place!
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Optimove
SEPTEMBER 30, 2024
Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition. This post offers essential strategies for lottery operators to enhance their market position and increase revenue.
BirdEye
SEPTEMBER 30, 2024
Marketers live on Facebook and Instagram dashboards every day—these are the two most critical channels for any business campaign. Add Whatsapp for text messages, and Meta becomes the marketer’s world. That is why the platform has integrated all these crucial channels into one dashboard—the Meta Business Suite. An official replacement for the multiple ad managers Meta had, it is a vital tool for social media managers to create, monitor, and manage their business’s presence.
Think Customers
SEPTEMBER 30, 2024
Effortless. Seamless. Easy. These are the customer experiences that brands of all types aspire to achieve. But as you know if you’ve ever tried something without preparation and practice, just because something looks effortless doesn’t mean it is. A few years ago, I signed up for a 10K run before I realized it was the morning after my best friend’s 30 th birthday party.
Forrester's Customer Insights
SEPTEMBER 30, 2024
In the rapidly evolving financial landscape, banks are facing challenges that require them to adapt and innovate. However, amidst all the changes, the importance of trust remains constant. Trust is the foundation upon which successful banking relationships are built, and it will continue to be a crucial factor in shaping the future of the industry.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
West Monroe
SEPTEMBER 30, 2024
Cybersecurity has emerged as a critical competitive advantage in the rapidly evolving landscape of the energy and utilities sector, attracting significant attention from private equity and venture capital investors. This shift reflects a growing recognition of cybersecurity's role in risk mitigation, operational resilience, and long-term value creation.
CSM Magazine
SEPTEMBER 30, 2024
When you’re in customer service and a client calls in the wake of an auto accident they’ve been involved in, you have to deliver an exceptional experience from the word go. They’re counting on you to steer them through the chaos, so you need effective strategies to support them while keeping your company’s standards high. With that in mind, here’s a look at some practical methods for handling these sensitive situations, with the end goal of enhancing client trust and satisfaction.
Forrester's Customer Insights
SEPTEMBER 30, 2024
Once again, the banking industry is on the cusp of transformative changes. AI and genAI technologies have the potential to enhance customer relationships, deliver personalized digital experiences, augment customer service, and combat fraud.
CSM Magazine
SEPTEMBER 30, 2024
Motorcycle accidents are a growing concern on Texas roads, with 1,447 crashes occurring in 2022 alone, resulting in 226 fatalities. In 2023, this number decreased to 204 fatalities from 1,394 crashes. The devastating consequences of these incidents highlight the need for experienced representation. A skilled motorcycle accident lawyer can aid you to get legal help and make a significant difference in the outcome of your case, ensuring you receive fair compensation for medical expenses, lost wage
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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West Monroe
SEPTEMBER 30, 2024
Cybersecurity has emerged as a critical competitive advantage in the rapidly evolving landscape of the energy and utilities sector, attracting significant attention from private equity and venture capital investors. This shift reflects a growing recognition of cybersecurity's role in risk mitigation, operational resilience, and long-term value creation.
2020 Research
SEPTEMBER 30, 2024
You’ve talked to your participants; now talk to your data. With Query AI , extracting meaningful insights from your QualBoard projects has never been easier or more intuitive. Imagine simply typing in your questions and receiving accurate, relevant answers derived from your project data, including everything from participant-uploaded videos to intricate hours of in-depth interviews (IDI), focus group recordings, and countless verbatim responses.
CSM Magazine
SEPTEMBER 30, 2024
In the vibrant city of San Diego, workplace safety remains a critical focus for both employers and employees. With the bustling economy and diverse industries present, workplace injuries, including the common workplace neck injury , can occur in various settings. From the tech sector to construction sites, the risk of neck injuries from repetitive strain or sudden accidents is a real concern.
Forrester's Customer Insights
SEPTEMBER 30, 2024
Forrester is once again partnering with Women in Security and Privacy to provide free admission to our Security and Risk Summit for four women looking to break into cybersecurity. Learn the details and find out how to apply for the scholarship here.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Forrester's Customer Insights
SEPTEMBER 30, 2024
Application threat modeling has gotten a bad rap over the years. Security leaders looking to implement application threat modeling with their product teams must contend with stakeholders that see it as nothing more than a compliance checkbox and previous iterations that were overly formalized and heavyweight.
Forrester's Customer Insights
SEPTEMBER 30, 2024
Risks posed by and to humans such as deepfakes, data exfiltration by insiders, and misuse of generative AI are expected to accelerate and become more complex. Learn how to discern and manage these human element risks in this preview of an upcoming report.
Forrester's Customer Insights
SEPTEMBER 30, 2024
Many of my recent client conversations have been on network APIs, also known as network open APIs. In particular, they want to discuss timelines, challenges, opportunities, use cases, and future market outlook.
Forrester's Customer Insights
SEPTEMBER 30, 2024
Learn how Corpay redesigned its compensation programs to improve lead conversion rates.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Forrester's Customer Insights
SEPTEMBER 30, 2024
For the first time, Forrester has published an evaluation of the combined space comprising sales content management and sales readiness capabilities.
Forrester's Customer Insights
SEPTEMBER 30, 2024
Learn how to adapt your site search solution to meet consumer expectations for a successful holiday retail season.
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