BirdEye
NOVEMBER 9, 2023
In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success.
Beyond Philosophy
NOVEMBER 9, 2023
We British look at the world as if the glass is half empty. By contrast, Americans look at the world as if the glass is half full. So, when I share some statistics I read regarding customer satisfaction and leveraging behavioral economics, some of which I felt very glass-half-empty about, I hope a few of you, with your half-glass-full dispositions, will help me see the bright side.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Optimove
NOVEMBER 9, 2023
Why It Matters: New data privacy regulations have made user acquisition in the social gaming market more difficult than ever before. Marketers must employ innovative Customer-Led Marketing strategies to attract new users, enhance their gaming experience, and boost revenue. The Big Picture: The rules are always changing when it comes to advertising in the social gaming space.
ShepHyken
NOVEMBER 9, 2023
This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. Perhaps you’re thinking of trying to move up the ranks of your organization to become a customer service manager, or perhaps you already are one but want to hone your skills.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Horizon CX
NOVEMBER 9, 2023
The Frontline Struggle: Unraveling the Challenges of Business-to-Consumer Customer Experiences In the bustling world of business, where transactions occur and relationships are built, the frontline plays a pivotal role in shaping customer experiences. It’s the initial point of contact, where consumers interact directly with a company’s representatives.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SurveySensum
NOVEMBER 9, 2023
Quality customer experience doesn’t happen by chance. It demands product/service quality, optimized customer journey, and most importantly, excellent customer service. In any organization, the leading factor for the quality of the customer experience is the employee. These are the people who create the product, organize the process, and deliver the experience to the users.
Kustomer
NOVEMBER 9, 2023
In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. (Did you notice our featured blog post image was created by AI?
kommunicate
NOVEMBER 9, 2023
Last Updated on November 9, 2023 Believe it or not, it is the end of 2023. Yup, the year that just seems to have begun a couple of weeks ago is coming to its finale, and this can mean only 1 thing – The Holiday Season. With Black Friday, Cyber Monday, Christmas, Thanksgiving, Diwali, New [.] The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog.
Brad Cleveland Blog
NOVEMBER 9, 2023
The need to identify and address customer expectations stems from a widely accepted principle: improvements in customer satisfaction lead to increased customer loyalty, better business results and a stronger brand reputation. Consider the old adage about building the best-quality horse … Continue reading → The post Better Service at Lower Costs?
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
SurveySparrow
NOVEMBER 9, 2023
What’s research? It is the systematic process of investigating, analyzing, and interpreting information. Why? To discover new facts, validate existing theories, or solve specific problems. If you are familiar with the term, you might have heard about qualitative and quantitative research. Now, if you delve a little deeper, you’ll come across sampling and its two types: probability and non-probability sampling.
Happy or Not
NOVEMBER 9, 2023
The holiday retail landscape is ever-evolving, and as we approach 2024, it’s crucial to stay ahead of the curve. With customer behavior expected to play a significant role, companies need to be aware of the holiday retail trends for 2024. In this article, we’ll give you 5 trends to watch out for as we enter the new year, along with predictions for what we believe will make shoppers tick.
Brad Cleveland Blog
NOVEMBER 9, 2023
The need to identify and address customer expectations stems from a widely accepted principle: improvements in customer satisfaction lead to increased customer loyalty, better business results and a stronger brand reputation. Consider the old adage about building the best-quality horse … Continue reading → The post Better Service at Lower Costs?
Forrester's Customer Insights
NOVEMBER 9, 2023
Here's how brands should infuse loyalty throughout the customer lifecycle this holiday season.
Advertisement
The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
.png)
Zonka Feedback
NOVEMBER 9, 2023
Customer feedback is an essential element that tells you how customers feel about their experience with your products and services and what you can do to make their experiences better. While there are many kinds of customer feedback surveys used for collecting feedback, rating scale surveys are one of the most commonly used surveys by businesses around the world.
CSM Magazine
NOVEMBER 9, 2023
Selecting the right trees for your business premises can significantly enhance the property’s aesthetic appeal, create a welcoming atmosphere for clients, and even increase the real estate value. Trees provide shade, reduce noise pollution, improve air quality, and represent the environmental values of a company. With these benefits in mind, it’s important to choose species that align with your business image, local climate, and maintenance capacity.
Forrester's Customer Insights
NOVEMBER 9, 2023
Recent news of Palo Alto Networks announcing intentions to acquire Talon Cyber Security demonstrates the importance of securing the browser. In Forrester’s 2022 report on browser security, we discussed enterprise browsers — a solution that Talon Cyber Security delivers, along with an extension, for protecting this modern endpoint.
Centercode
NOVEMBER 9, 2023
Explore crucial considerations for beta testing the battery life of fitness wearables.
Advertisement
Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Forrester's Customer Insights
NOVEMBER 9, 2023
Regulations are like Marmite — you either love them or hate them. Last year, when the SEC published its proposed rule on cybersecurity risk management, I was in love!
Nasuni
NOVEMBER 9, 2023
Nasuni’s Anne Blanchard discusses Gartner’s Top Trends in Enterprise Data Storage 2023 report and the emergence of hybrid cloud storage platforms.
Forrester's Customer Insights
NOVEMBER 9, 2023
Finally, the Hollywood actors’ strike is over. If the SAG-AFTRA national board approves the tentative agreement tomorrow, members will receive (among other benefits) a “streaming participation bonus” for go-forward projects.
Forrester's Customer Insights
NOVEMBER 9, 2023
The future of B2B marketing planning will be integrated, sequenced, and adaptive.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Forrester's Customer Insights
NOVEMBER 9, 2023
Imminent challenges at home and abroad will require continued bold action. Read our predictions for the public sector and government.
Expert insights. Personalized for you.
111 
Let's personalize your content