Retently
MARCH 17, 2025
Table of Contents Weekly, Monthly, Quarterly & Yearly CX Reports: Whats the Difference? Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds.
ShepHyken
MARCH 17, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses enhance their customer service experience using AI technology? How do unifying communication channels improve the efficiency of customer support? What makes conversational AI a valuable tool for improving customer interactions? How can AI be used to augment a company’s existing customer service team rather than replace it?
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CSM Magazine
MARCH 17, 2025
Customer satisfaction (CSAT) and Net Promoter Scores (NPS) are invaluable metrics when it comes to understanding your customers’ experiences and loyalty. But heres the challenge businesses often facehow can you improve these scores without significantly increasing operational costs? The good news is that with strategic investments and process optimizations, you can find the sweet spot where reduced costs and heightened customer satisfaction intersect.
Optimove
MARCH 17, 2025
Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. If adopted correctly, iGaming’s mastery of real-time marketing could revolutionize retail customer journeys and experiences. This post explores five powerful iGaming marketing lessons retailers can use to elevate customer engagement and drive overall growth.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
CSM Magazine
MARCH 17, 2025
The customer is always right. Its a phrase we’ve all heard, but in the hospitality world, sticking to this mantra is becoming increasingly challenging. The truth? Some challenging customer behaviors are making it clear that this principle isnt always fair, practical, or sustainable for restaurants in todays world. The Cost of Difficult Diners Running a restaurant is no easy task.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
MARCH 17, 2025
Customer experience quality in banking is falling on average, but there are banking brands globally that buck this trend, outshining competitors and continuing to improve their CX performance.
Brandwatch CX
MARCH 17, 2025
Learn how to effectively sell on Pinterest with proven strategies for brands. Discover tips to boost your reach and drive sales. Read the guide now.
Forrester's Customer Insights
MARCH 17, 2025
Discover how microgrids are revolutionizing data centers to meet AI's growing demands and sustainability goals.
BirdEye
MARCH 17, 2025
Lets be honestasking customers for reviews can feel like pulling teeth. They love your business, rave about your service, and promise to totally write one,… but then? Silence. Meanwhile, that one negative review from months ago still sits at the top of your Google reviews , or a bad Yelp rating haunts your online reputation. This brings us to the big question: How to ask customers for reviews?
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
ShepHyken
MARCH 17, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. The Customer Experience Gen Z Expects From Every Brand by Keith Farley (CMSWire) While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having an impact on brands.
BirdEye
MARCH 17, 2025
Google dentist reviews can make or break your practice. Hard to believe? Lets picture this: A potential patient is searching for a great dentist and types “best dentist near me” into Google. What do they see first? A list of dental offices with star ratings and patient reviews. Your Google dentist reviews are often the deciding factor in whether they choose your practice over another.
CSM Magazine
MARCH 17, 2025
AI-powered voice solutions are redefining customer service, making businesses available 24/7 and setting new standards for engagement. Hakob Astabatsyan, CEO of Synthflow AI takes a close look. No longer just answering calls, AI agents now handle everything from resolving inquiries to completing transactions with human-like efficiency. But as these virtual assistants grow more sophisticated, the key question for customer service managers is: can they truly revolutionise customer support and enha
Calabrio
MARCH 17, 2025
Workforce Management Why overstaffing and understaffing hurt your bottom line (and how WFM can fix it) Share Are you struggling to find the perfect balance between operational efficiency and exceptional service? Youre not alone. Many contact centers struggle with overstaffing or understaffing – two costly workforce pitfalls that can severely impact revenue, customer satisfaction, and employee engagement.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
CSM Magazine
MARCH 17, 2025
Lets be honestwhen youre spinning slots or playing blackjack at an online casino, the last thing you want is a glitch, a payment hiccup, or confusion about bonus terms. Thats where customer service swoops in like a superhero (or crashes like a laggy app). In an industry built on trust and instant gratification, how casino platforms handle support can mean the difference between a loyal player and a one-time visitor.
SurveySensum
MARCH 17, 2025
Implementing CX strategies is made easier by utilizing the right CX tool , as it can automate repetitive tasks and streamline various processes. So, which CX tool are you using? If your answer is QuestionPro, then this blog is for you. What Is QuestionPro? Understanding Its Value for CX Professionals QuestionPro is a cloud-based survey and research software platform that enables the creation, distribution, and real-time analysis of customer feedback.
Education Services Group
MARCH 17, 2025
Welcome to the Back to the Basics blog series, where we take a fresh look at Customer Success from the perspective of a newcomer. Whether you’re just starting out or looking to revisit the fundamentals, this series will guide you through the key concepts and serve as a reminder of why Customer Success is vital for long-term growth and satisfaction.
CSM Magazine
MARCH 17, 2025
You would be surprised that many companies rely on freelancers to deliver outstanding customer support. Depending on the project, you can answer questions, provide support, walk users through main procedures, or simply interact with them. Lets see how you can take advantage of these opportunities without turning them into a full-time job. Different shapes of customer support specialists For this analysis, inspecting some available job listings that offer customer support positions is crucial.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
MARCH 17, 2025
Our latest report, “Top AI Use Cases for Accounts Payable Automation in 2025,” delves into the transformative power of AI in Accounts Payable (AP), highlighting the most impactful use cases. Heres a sneak peek into the future of AP automation.
Forrester's Customer Insights
MARCH 17, 2025
Collaboration emerged as the key to unlocking the power of emerging technology and tackling tough challenges for healthcare at HIMSS25. CEO Hal Wolf called on all healthcare organizations (HCOs) to prepare for change, acknowledging the anxiety and uncertainty many feel amid rapid policy shifts.
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