Beyond Philosophy

AUGUST 8, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I’ve undertaken a kitchen renovation, and the Customer Experience the various tradespeople provide leaves much to be desired. After this project, it’s not hard to imagine why tradespeople have the poor reputation tradespeople do.

Sales 78

Sales Customer Service Consulting Customer Experience 78

BirdEye

AUGUST 8, 2024

Managing your online reputation is a delicate balancing act. You need to stay on top of customer reviews, respond to feedback, and maintain a positive image across multiple platforms. While one glowing review can bring in new customers, a single negative comment can drive them away. But with so many online reputation management (ORM) tools out there, how do you choose the right one?

Social Media 59

Social Media Multi-Channel Workshop Demo 59

SurveySensum

AUGUST 8, 2024

Did you know that your website is the reason you might be losing customers? Yes, that is right. 88% of users won’t look back at your website if they have a negative experience with it. In this digital age, having a streamlined, and user-friendly website isn’t just a nice-to-have strategy – it’s a must-have strategy for keeping your customers engaged and keep coming back to you.

User Experience 52

User Experience NPS Feedback Demo 52

Happy or Not

AUGUST 8, 2024

Comparison is a powerful tool for growth across industries, including (and especially) the grocery retail industry. However, every store is subject to localized variables that can affect comparison and benchmarking values drastically. Using powerful, artificial intelligence (AI)-enhanced customer experience (CX) programs and CX surveys can help to benchmark and improve customers’ grocery store experience accurately.

Competitive Advantage 36

Competitive Advantage Retail Feedback Customer Satisfaction 36

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Forrester's Customer Insights

AUGUST 8, 2024

Awareness around generative AI (genAI) among consumers is peaking. According to Forrester’s July 2024 Consumer Pulse Survey, only 5% of US online adults and 8% in the UK have never heard of genAI. As awareness peaks and usage creeps, how will consumers engage with genAI in the future?

Consumers 47

Consumers 2024 Engagement B2C 47

Joe Rawlinson

AUGUST 8, 2024

Most of today’s businesses need an online presence. Yes, there are exceptions, but they are few and far between. But, unfortunately, only a fraction of startups actually get the attention they want. And sometimes, it’s because of weird reasons. Fortunately, that’s where this post can help. We run through the strange problems brands encounter online when trying to get their audiences to notice them, and what can be done about it.

Social Media 78

Social Media Document Feedback Brands 78

West Monroe

AUGUST 8, 2024

Rising temperatures, drier conditions, and the spread of urban areas into fire-prone regions are forming a dangerous combination for wildfire surges. In 2023, the National Interagency Fire Center (NIFC) reported a staggering 56,580 wildfires that scorched over 2.6 million acres across the United States. Wildfires have become a relentless force of destruction, capable of incinerating entire communities with alarming speed and intensity.

Events 52

Events Technology Financial Measurement 52

Brandwatch CX

AUGUST 8, 2024

Let’s take a look at some of the best moments and most popular athletes of the 2024 Summer Games – according to social media.

2024 52

2024 Social Media 52

West Monroe

AUGUST 8, 2024

Rising temperatures, drier conditions, and the spread of urban areas into fire-prone regions are forming a dangerous combination for wildfire surges. In 2023, the National Interagency Fire Center (NIFC) reported a staggering 56,580 wildfires that scorched over 2.6 million acres across the United States. Wildfires have become a relentless force of destruction, capable of incinerating entire communities with alarming speed and intensity.

Events 52

Events Technology Financial Measurement 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Brandwatch CX

AUGUST 8, 2024

Let’s take a look at some of the best moments and most popular athletes of the 2024 Summer Games – according to social media.

2024 52

2024 Social Media 52

West Monroe

AUGUST 8, 2024

Rising temperatures, drier conditions, and the spread of urban areas into fire-prone regions are forming a dangerous combination for wildfire surges. In 2023, the National Interagency Fire Center (NIFC) reported a staggering 56,580 wildfires that scorched over 2.6 million acres across the United States. Wildfires have become a relentless force of destruction, capable of incinerating entire communities with alarming speed and intensity.

Events 52

Events Technology Financial Measurement 52

Feedbackly

AUGUST 8, 2024

In January, we launched Feedbackly 3.0 , which brought our customers many powerful new features. We have been actively listening to feedback and improving the features launched. One of the latest updates that we are excited to bring to you relates to website widgets. Before checking out what’s new, let’s take a quick look at what a website widget is.

Touchpoint 52

Touchpoint Feedback Demo Management 52

Forrester's Customer Insights

AUGUST 8, 2024

A recently exploited “vulnerability” within VMware’s ESXi hypervisor, in versions before ESXi 8.0 U3, enables attackers to gain system administrator access on targeted servers.

Management 32

Management 32

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024