Beyond Philosophy

AUGUST 8, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I’ve undertaken a kitchen renovation, and the Customer Experience the various tradespeople provide leaves much to be desired. After this project, it’s not hard to imagine why tradespeople have the poor reputation tradespeople do.

Sales 78

Sales Customer Service Consulting Customer Experience 78

Happy or Not

AUGUST 8, 2024

Comparison is a powerful tool for growth across industries, including (and especially) the grocery retail industry. However, every store is subject to localized variables that can affect comparison and benchmarking values drastically. Using powerful, artificial intelligence (AI)-enhanced customer experience (CX) programs and CX surveys can help to benchmark and improve customers’ grocery store experience accurately.

Competitive Advantage 36

Competitive Advantage Retail Feedback Customer Satisfaction 36

Forrester's Customer Insights

AUGUST 8, 2024

Awareness around generative AI (genAI) among consumers is peaking. According to Forrester’s July 2024 Consumer Pulse Survey, only 5% of US online adults and 8% in the UK have never heard of genAI. As awareness peaks and usage creeps, how will consumers engage with genAI in the future?

2024 47

2024 Consumers Engagement B2C 47

Joe Rawlinson

AUGUST 8, 2024

Most of today’s businesses need an online presence. Yes, there are exceptions, but they are few and far between. But, unfortunately, only a fraction of startups actually get the attention they want. And sometimes, it’s because of weird reasons. Fortunately, that’s where this post can help. We run through the strange problems brands encounter online when trying to get their audiences to notice them, and what can be done about it.

Social Media 78

Social Media Document Feedback Brands 78

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

The DiJulius Group

AUGUST 8, 2024

*The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth “Your vision needs to be your wildest dream of the impact your organization can have on the world.” Great leaders are paranoid that there is a better way to do something. Read Full Article The post LEAVING A LEADERSHIP LEGACY appeared first on The DiJulius Group.

Leadership 95

Leadership Books Employee Experience Article 95

Feedbackly

AUGUST 8, 2024

In January, we launched Feedbackly 3.0 , which brought our customers many powerful new features. We have been actively listening to feedback and improving the features launched. One of the latest updates that we are excited to bring to you relates to website widgets. Before checking out what’s new, let’s take a quick look at what a website widget is.

Touchpoint 52

Touchpoint Feedback Demo Management 52

Brandwatch CX

AUGUST 8, 2024

Let’s take a look at some of the best moments and most popular athletes of the 2024 Summer Games – according to social media.

2024 52

2024 Social Media 52

Forrester's Customer Insights

AUGUST 8, 2024

A recently exploited “vulnerability” within VMware’s ESXi hypervisor, in versions before ESXi 8.0 U3, enables attackers to gain system administrator access on targeted servers.

Management 32

Management 32

Brandwatch CX

AUGUST 8, 2024

Let’s take a look at some of the best moments and most popular athletes of the 2024 Summer Games – according to social media.

2024 52

2024 Social Media 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

SurveySensum

AUGUST 8, 2024

Did you know that your website is the reason you might be losing customers? Yes, that is right. 88% of users won’t look back at your website if they have a negative experience with it. In this digital age, having a streamlined, and user-friendly website isn’t just a nice-to-have strategy – it’s a must-have strategy for keeping your customers engaged and keep coming back to you.

User Experience 52

User Experience NPS Feedback Demo 52

BirdEye

AUGUST 8, 2024

Managing your online reputation is a delicate balancing act. You need to stay on top of customer reviews, respond to feedback, and maintain a positive image across multiple platforms. While one glowing review can bring in new customers, a single negative comment can drive them away. But with so many online reputation management (ORM) tools out there, how do you choose the right one?

Social Media 59

Social Media Multi-Channel Workshop Demo 59

West Monroe

AUGUST 8, 2024

Rising temperatures, drier conditions, and the spread of urban areas into fire-prone regions are forming a dangerous combination for wildfire surges. In 2023, the National Interagency Fire Center (NIFC) reported a staggering 56,580 wildfires that scorched over 2.6 million acres across the United States. Wildfires have become a relentless force of destruction, capable of incinerating entire communities with alarming speed and intensity.

Events 52

Events Technology Financial Measurement 52

West Monroe

AUGUST 8, 2024

Rising temperatures, drier conditions, and the spread of urban areas into fire-prone regions are forming a dangerous combination for wildfire surges. In 2023, the National Interagency Fire Center (NIFC) reported a staggering 56,580 wildfires that scorched over 2.6 million acres across the United States. Wildfires have become a relentless force of destruction, capable of incinerating entire communities with alarming speed and intensity.

Events 52

Events Technology Financial Measurement 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience