Experience Investigators by 360Connext

OCTOBER 11, 2024

When customers face a challenge and need help, customer service or support representatives are their heroes — and organizations have invested a lot of time to make customer support a breeze in a growing number of channels: Store representatives are trained to empathize with customers and know how to quickly get them tailored solutions in person. Call centers assist customers at any hour of the day, with expert scripts and knowledge bases designed to help them navigate even the trickiest situatio

Customer Service 143

Customer Service Customer Journey Mapping Leadership Connections 143

Beyond Philosophy

OCTOBER 11, 2024

Customer feedback is critical to managing and improving your customer experience but it isn’t easy to get. Worse, it isn’t always useful and enlightening on what you are doing well, or perhaps more importantly, not so well. In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Our guest, Tim Waterton , Chief Revenue Officer of HappyOrNot ® , brings over 20 years of experience in helping companies gather and analyze customer insights.

Customer Insights 78

Customer Insights Insights Feedback Customers 78

SurveySensum

OCTOBER 11, 2024

Imagine this: You want to evaluate your delivery experience and that requires sending out customer surveys after every delivery. However, managing this process manually feels overwhelming. So, what’s the solution here to ensure that the process goes on smoothly, every time, without any extra effort? The answer is survey automation. Survey automation has transformed the way businesses launch surveys and collect feedback by streamlining the entire process and eliminating the manual effort and hum

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Feedback Management Omnichannel Touchpoint 52

CSM Magazine

OCTOBER 11, 2024

The evolution of time and attendance systems has ushered in a transformation in the pursuit of organisational efficiency. These cutting-edge solutions have surpassed their humble beginnings as mere clocking devices, developing into catalysts for boosting productivity and streamlining operations across diverse industries. The journey from antiquated punch card systems to today’s sophisticated digital platforms is a testament to the remarkable technological strides.

Culture 52

Culture Consumers Information Connections 52

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Forrester's Customer Insights

OCTOBER 11, 2024

Read this blog for Forrester's key takeaways from retailers competing with Amazon's October Prime Day sales event.

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Events Retail 2024 Blog 26

Forrester's Customer Insights

OCTOBER 11, 2024

Traditionally, HR or employee experience (EX) leaders cared about employer value propositions (EVPs) and CMOs cared about employer brand. But EVP and employer brand are tightly linked, as their definitions suggest: Employer brand is the sum of what people outside your organization think about it as a place to work.

Brands 26

Brands Definition Employee Experience 26

BirdEye

OCTOBER 11, 2024

Businesses today face a dual challenge: shrinking consumer demand due to economic uncertainty and rising competition as brands battle harder for every dollar. These circumstances push consumers to be more selective, demanding higher standards of service and engagement. In other words, brands need more than quality products and services to stand out—they must deliver exceptional customer experiences.

Insights 52

Insights Metrics Demo Social Media 52

Forrester's Customer Insights

OCTOBER 11, 2024

Our latest research helps business leaders align employee value proposition (EVP) and employer brand.

Brands 26

Brands Management Employee Experience Innovation 26