PeopleMetrics

JANUARY 10, 2025

When I wrote my first book Listen or Die in 2018, my mission was to help businesses understand one essential truth: listening to your customers is not optional. Its the difference between thriving and dying. The 40 lessons in the book were designed to guide companies in building strong Voice of Customer (VoC) programs that deliver real results. Now, as we face the upcoming AI revolution, I find myself asking new questions: Which lessons in the book stand the test of time, unchanged by AIs rise?

2018 71

2018 Books Voice of Customer Technology 71

Gainsight

JANUARY 10, 2025

Customer Success (CS) is no longer just a departmentits a company-wide growth strategy that drives retention, efficiency, and revenue. Gainsights latest report, The Customer Success Index (CS Index), conducted in partnership with Benchmarkit, reveals the trends reshaping CS in 2025. While our robot overlords arent taking our jobs anytime soon, the report found that AI is transitioning from a nice-to-have experiment to an essential driver of customer engagement and scalability.

2025 52

2025 B2B 2024 Chief Customer Officer 52

ChurnZero

JANUARY 10, 2025

2025 still sounds like some far off, distant year in the future to me, with flying cars, robot maids, and all sorts of other sci-fi phenomena. But now that 2025 is actually here, although 2024 certainly had its fair share of futuristic innovations (a desk bike to charge your phone, anyone?!), and you may catch a self-driving car or two roaming your city, its not exactly the Jetsons reality of my minds eye ( yet ).

2025 52

2025 Customer Success Net Promoter Score 2024 52

C3Centricity

JANUARY 10, 2025

Here at C3Centricity, we publish books ( Winning Customer Centricity, The Winning Secrets Series ), articles, online courses and one of the most popular CPG blogs on customer centricity. That’s because we’re passionate about helping companies successfully adopt a customer-first strategy. Since we founded C3Centricity in early 2011, one of our traditions has been to share the most popular posts on customer experience at the beginning of each new year.

2024 62

2024 Blog Consumers 2011 62

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

Blueshift

JANUARY 10, 2025

Artificial Intelligence (AI) has officially transitioned from a buzzword to a transformative force in the world of marketing. If youve been keeping an eye on the latest trends, youll know that marketers are starting to move beyond the experimentation phase to real-world applications with tangible benefits. Lets dive into how AI is revolutionizing Customer Data Platforms (CDPs) and customer data repositories, in general, and what this means for marketing teams striving to deliver personalized, ef

Interaction 52

Interaction Marketing Customers Financial 52

Brad Cleveland Blog

JANUARY 10, 2025

A clear vision, well communicated and continually reinforced by you, is essential to engaging your employees, aligning objectives, and driving action. I have colleagues who are huge fans of eyewear retailer Warby Parker. Warby Parker is renowned for exceptional customer … Continue reading → The post Build Customer Insight into Your Vision appeared first on Brad Cleveland.

Customer Insights 32

Customer Insights Insights Retail Customers 32

Brandwatch CX

JANUARY 10, 2025

Learn how to leverage YouTube to enhance your brand visibility and engage your audience effectively.

Brands 52

Brands Engagement 52

CX University

JANUARY 10, 2025

In the ever-evolving landscape of healthcare, technological advancements are often celebrated for improving outcomes and efficiencies. They bring convenience, enhance communication, and personalize care, promising a higher quality of service. However, have these innovations truly fulfilled their promise? The answer may lie in understanding patient experiences through tools like the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

Healthcare 40

Healthcare Technology Hospitality 2013 40

Forrester's Customer Insights

JANUARY 10, 2025

Forrester's new report is an overview of 50 companies that are solving some of retails most pressing issues.

Retail 26

Retail 2025 Innovation Loyalty 26

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Brandwatch CX

JANUARY 10, 2025

Learn how to post on Instagram from your PC with ease. Follow our simple steps to enhance your social media experience.

Social Media 52

Social Media 52

Forrester's Customer Insights

JANUARY 10, 2025

Key Insights From The Forrester Digital Customer Experience Optimization Solutions Wave,Q4 2024: trends, differentiators, opportunities

2024 26

2024 Insights Customer Experience Customers 26

Brandwatch CX

JANUARY 10, 2025

Discover effective strategies to leverage Instagram for your business success. Learn tips and techniques to enhance your brands online presence. Read more!

Brands 52

Brands 52

Forrester's Customer Insights

JANUARY 10, 2025

From marketing service provider to CRM marketing services … whats in a name? An evolution and some confusion. More agencies are going to market with CRM services, which also spans Salesforce consulting partners to contact-center outsourcers.

Marketing 26

Marketing B2C Contact Center Consulting 26

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Sales

Brandwatch CX

JANUARY 10, 2025

This 101 on Facebook verification explores why being verified on Facebook is important and explains how to get verified on Facebook.

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Forrester's Customer Insights

JANUARY 10, 2025

America’s soda market is very difficult to disrupt. The market is massive 9 of 10 US households buy soda and dominated by a few iconic incumbents. Nonetheless, challenger brands have tried to take share. Orbitz, whose soda looked like a potable lava lamp, lasted less than a year.

Advertising 26

Advertising Marketing Brands Social Media 26

Forrester's Customer Insights

JANUARY 10, 2025

In the Forresters report in May 2024 we predicted that M&A activity would continue to change and disrupt the Enterprise Architecture Management Suites (EAMS) market.

2025 26

2025 2024 Marketing 2023 26

Forrester's Customer Insights

JANUARY 10, 2025

President Biden signed a bi-partisan law last April stating that TikTok must either divest from its Chinese-owned parent company, ByteDance, by January 19th of this year or face a ban in the US. TikTok has since put significant time and resources into appealing this law, leading us to today’s Supreme Court hearing.

Social Media 26

Social Media B2C Insights Marketing 26

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer