CSM Magazine
MARCH 13, 2025
How do you know your customers are truly satisfied? Its a question that can make or break a business. Measuring customer satisfaction isnt just about knowing if people are happyits about understanding what drives loyalty, repeat business, and positive word-of-mouth. Following the right numbers lets companies change how they do things. Better service and bigger profits are the result.
InteractionMetrics
MARCH 13, 2025
Sentiment analysis reveals the emotions your customers feelbut knowing how they feel is only useful if you know why they feel the emotion in the first place. If you want to improve customer experience, you need more than just emotional data. You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Optimove
MARCH 13, 2025
Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty. Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons.
PeopleMetrics
MARCH 13, 2025
AI is transforming nearly every aspect of VoC. Its revolutionizing survey design, automating analysis, and personalizing customer interactions at scale. But heres something AI hasnt changed: Putting the first survey question in the email invitation is still the best way to increase response rates. This is one of the rare VoC best practices that AI hasnt impacted.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
eglobalis
MARCH 13, 2025
How to Win Leadership Commitment This article was originally published in part at [link] Introduction Customer Experience (CX) transformation has become a strategic priority for B2B organizations because it directly influences key business outcomes. Unlike transactional B2C interactions, B2B relationships are built on long-term trust and consistent value delivery, meaning CX directly impacts customer retention, loyalty, and revenue.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
MARCH 13, 2025
The digital casino floor is a bustling place. Games flashing, jackpots dropping, and players expecting a smooth ride. But even the slickest iGaming platform hits a snag, doesnt it? That’s where customer support comes in, not just fixing things but building relationships with players. Strong support fosters trust, breeds loyalty, and basically paves the way for long-term success.
Forrester's Customer Insights
MARCH 13, 2025
Companies have been grappling for years with how to personalize customer interactions without being creepy, and data deprecation only adds more complexity. Though Google scrapped its plans to deprecate the third-party cookie, privacy regulations and consumer use of privacy-protecting browsers and tools motivate brands to focus on collecting data directly from consumers.
CSM Magazine
MARCH 13, 2025
John Tschohl, founder and president of the Service Quality Institute, presents his guide to Handling Irate Customers and Difficult Situations Technique card. Not all customers are nice. Strong, assertive people will chew people up and spit them out if your employees are slow, weak, or incompetent. Very few employees know how to handle an irate or difficult customer.
IntouchInsight
MARCH 13, 2025
Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is long, and the speaker is barely audible. Or maybe he's scrolling through UberEats, but the restaurant he wants has confusing prices and limited customization. What should be a quick meal for Peter turns into an annoying experience.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
MARCH 13, 2025
(L-R) David Lord, Warren Hudson and Darren Blythe Al Haddad Motors has been awarded the prestigious Mercedes-Benz General Distributor Award for 2024, marking its first-ever recognition for “Best Customer Service Business Performance” in the Small Market category. The achievement highlights the companys unwavering dedication to exceptional customer service and upholding the Mercedes-Benz brands reputation for excellence.
Circular Edge
MARCH 13, 2025
Join CE at PackerLand Users Group Thursday, April 17, 2025 | Oshkosh, WI Featured CE Breakout Session: Jumpstarting Digital Transformation: Wis-Paks Strategic Planning Journey Join this session to hear the story of Wis-Pak, a leading manufacturer and distributor of Pepsi-Cola and other leading soft drinks with headquarters in Wisconsin, and their journey to management approval, discovery and embracing the latest that JD Edwards has to offer.
CSM Magazine
MARCH 13, 2025
Industry-leading insurtech Zywave has won five Stevie Awards in the 19 th annualStevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer Service Transformation for the company’s unprecedented improvement in customer satisfaction, operational efficiency, and innovation. The Stevie Awards for Sales & Customer Service are one of the world’s top honors for customer service, contact center, business development, and sale
Circular Edge
MARCH 13, 2025
Join CE at SouthEast Users Group Thursday, April 10, 2025 | Nashville, TN Featured CE Breakout Session: Rock n Roll with JD Edwards Ready to level up your JD Edwards? Now more than ever its important to find ways to increase productivity, streamline and automate business processes, improve user experiences and modernize operations. This session will take you on a journey of embracing new technology inside and outside of JD Edwards featuring case studies for leveraging modern tools and approaches
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
MARCH 13, 2025
Three years ago, Lee Sustar and I published the report, Navigate The Cloud-Native Ecosystem In 2022.
Circular Edge
MARCH 13, 2025
As businesses grow beyond $10 million in revenue, managing operations efficiently becomes a challenge. At this stage, a well-integrated Enterprise Resource Planning (ERP) system becomes essential for streamlining financials, supply chain, HR, and customer management. But with so many ERP solutions on the market, how do you choose the right one? For small to mid-sized businesses (SMBs) in the $10M$100M range, the ideal ERP should be scalable, cost-effective, and tailored to industry needs.
BlueOcean
MARCH 13, 2025
Blue Ocean, a world-leader in customer care solutions, has been awarded a Bronze Stevie Award in the “Achievement in Customer Experience” category at the 19th annual Stevie Awards for Sales & Customer Service. This prestigious recognition marks Blue Ocean’s seventh Stevie Award, following a Bronze Stevie win in 2017 and 2021 and Silver Stevies in 2019, 2020, 2021 and 2024.
Expert insights. Personalized for you.
52 
Let's personalize your content