eglobalis
OCTOBER 14, 2024
Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. These pillars include customer journey mapping, feedback mechanisms, employee experience, customer experience culture and strategy, with some variations such as McKinsey’s operational efficiency model.
InMoment XI
OCTOBER 14, 2024
Sending survey requests to your customers is a great way to collect feedback and show them that you’re willing to listen. However, excessive survey requests can backfire, and you will notice a decline in both the quality and number of responses you receive over time. This drop is a result of survey fatigue, a growing concern for businesses looking to embrace the customer-centric approach.
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ShepHyken
OCTOBER 14, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is an OKR? How do customer-centric OKRs help teams focus on the right tasks? Why is it important for businesses to align their objectives with customer-centric goals? How does measuring customer behavior contribute to better customer satisfaction?
Blueshift
OCTOBER 14, 2024
With Black Friday and Cyber Monday quickly approaching, businesses are gearing up to capture customers’ attention during one of the most profitable holidays for e-commerce. One of the biggest opportunities lies in reactivating dormant customers—existing customers who haven’t engaged or purchased in a while. These customers are valuable because they’ve already shown interest in your brand.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Northridge Group
OCTOBER 14, 2024
Whether you are a blue chip, mid cap or small company, workforce planning has never been more critical. This is especially true with the boon of AI integration and leveraging more automation technology to manage labor demands. WFM processes, positioning within the business, empowerment and data alignment is more important than ever before. Siloed and […] The post The Importance of Involving Leadership Teams in Workforce Planning first appeared on Northridge Group.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 14, 2024
Imagine a world where health meets technology, changing the way we understand healthcare forever. Think of a world where you set up an appointment with your physician over lunch or have a specialist evaluation from your couch. You guessed it right; this isn’t a glimpse into the future but what we call Telemedicine. This digital leap brings you convenience and efficiency, delivered straight to your door.
BlueOcean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP. Need some insight? We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Below you’ll find six key sections of questions: Company overview Agent Hiring & Management Contact Center Reporting Project Management Technology Pricing Company Overview Get
CSM Magazine
OCTOBER 14, 2024
A furniture configuration tool lets shoppers digitally interact with products in real-time, offering an immersive experience far beyond static images. Users can manipulate product views, zoom in for details, and personalize options such as materials, colors, and finishes. This dynamic interaction allows them to see exactly how a piece of furniture would look in their home, transforming the online shopping process into something far more engaging and realistic.
Think Customers
OCTOBER 14, 2024
Improve CX and drive ROI with a roles-based strategy The AI landscape is evolving so quickly, it seems like nearly every day there’s another “shiny new object” promising to revolutionize customer experience (CX). As brands try to stay on the cutting edge of technology – and one step ahead of their competitors – the compulsion to adopt AI, and the sheer number of tools available, can be overwhelming.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
The DiJulius Group
OCTOBER 14, 2024
The Future of CX has never looked Brighter We would like to congratulate the graduating class of Customer eXperience Executive Academy (CXEA) 2024! During this part-time, twelve month program, graduates were trained to design, lead, and manage the customer experience their companies deliver. Each completed a capstone project and attended intensive quarterly sessions where they.
BirdEye
OCTOBER 14, 2024
Every multi-location business strives for consistency in customer experience and service quality. However, maintaining consistent local listings online is also crucial for success. Customer interactions often begin with finding a business online, and your listing sets the tone for the entire relationship. For multi-location businesses, local listing management can be a one-size-fits-all solution.
SurveySensum
OCTOBER 14, 2024
Want to know your customers’ frequency of returning to buy your products and services? Are they satisfied with the customer service that you offered to them? Well, these are important questions for a company’s success as they help them improve their quality of service and products. The good thing is that you can get answers to all these questions by crafting effective Voice of the Customer questions.
Totango
OCTOBER 14, 2024
Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Help Scout
OCTOBER 14, 2024
We're in the midst of the race to fill a market gap created by generative AI.
Totango
OCTOBER 14, 2024
Key takeaways : The buying cycle is more complex than ever, with increased scrutiny from finance. Every business needs a customer-led growth motion to stay in business for the long term. Go-to-market teams need to prioritize customer ROI as the driver of decision-making, metrics tracking, and relationship management. Account executives can’t sell like it’s 2017 anymore.
Circular Edge
OCTOBER 14, 2024
InFocus 2024 Recap & Highlights This year’s InFocus featured lots of love for JD Edwards, from incredible learning experiences, valuable networking opportunities , a unique customer appreciation event and connecting with new & longtime JDE friends One of the things I enjoy most about the JDE community is the opportunity to gather in one place to share and experience all of the amazing customer stories and innovative solutions.
Forrester's Customer Insights
OCTOBER 14, 2024
“The decline in soft skills is one of the major threats to the Republic.” Prof. Joseph Fuller, Harvard University as stated at MN Tech Talent conference, October 11th, 2024, Bloomington, Minnesota. Every so often, I attend a conference that knits together disparate influences into something greater.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Circular Edge
OCTOBER 14, 2024
InFocus 2024 Recap & Highlights This year’s InFocus featured lots of love for JD Edwards, from incredible learning experiences, valuable networking opportunities , a unique customer appreciation event and connecting with new & longtime JDE friends One of the things I enjoy most about the JDE community is the opportunity to gather in one place to share and experience all of the amazing customer stories and innovative solutions.
BlueOcean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP. Need some insight? We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Below you’ll find six key sections of questions: Company overview Agent Hiring & Management Contact Center Reporting Project Management Technology Pricing Company Overview Get
CSM Magazine
OCTOBER 14, 2024
Join the discussion on modernising legacy systems for regulated industries; 20 November 2024, 13:00 GMT Wordwatch , a provider of compliance archiving and records management solutions, is hosting a webinar on 20 November 2024 to discuss the critical findings from its latest whitepaper, The Cost of Doing Nothing: The Risks and Solutions for Compliance Archiving and Records Management.
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