InMoment XI

AUGUST 26, 2024

In today’s digital age, local business listings have become a cornerstone for brands looking to attract customers locally. These listings are essential for boosting your online presence and ensuring potential customers can easily find you. But what exactly are local business listings, and how can brands leverage them as part of their acquisition strategy?

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Customers Brands 2024 Management 195

TechSee

AUGUST 26, 2024

Call centers are the frontline of customer service for many businesses. Providing excellent service in call centers is crucial for maintaining customer satisfaction and loyalty. However, call centers face a variety of challenges that can prevent them from delivering the best possible service. In this blog post, we will explore these pain points, discuss best practices, and describe how AI and automation can not only improve call center customer service – they can revolutionize it.

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Call Center Customer Service Average Handle Time Customers 124

The DiJulius Group

AUGUST 26, 2024

What type of inheritance will you leave your loved ones? Are you just leaving them paper? I love this 1-minute video clip by Tim Tebow on what we leave behind for our loved ones. “Paper ain’t going to change a lot of lives, but purpose is.” –Tim Tebow Why Customer Experience is Still. Read Full Article The post How Jeff Bezos Proved his Leaders Wrong appeared first on The DiJulius Group.

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Article Customer Experience Measurement Customers 93

Gainsight

AUGUST 26, 2024

In a world where every winning team has a dynamic duo—think Deadpool and Wolverine—why would you manage customer relationships with just one tool? It’s time to squad up with the ultimate power pair: a CRM and a CSP. This tag team will elevate your customer strategy from the minor leagues to the big leagues, ensuring every interaction is smooth, strategic, and set for success.

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Customer Relationship Management Customer Relationships Sales Customer Success 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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CSM Magazine

AUGUST 26, 2024

Search Engine Optimization (SEO) is often seen as a tool primarily for improving website visibility and driving traffic. However, its benefits extend beyond search engine rankings. When implemented effectively, SEO can significantly enhance the customer experience (CX). Here’s how: 1. Faster Page Load Times One of the critical factors in SEO is page speed.

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Customer Experience Magazine Customers User Experience 52

VDS

AUGUST 26, 2024

At VDS, we’ve seen it time and time again. Businesses eager to modernize their contact centers rush into cloud implementations, focusing solely on technology. They’re drawn in by promises of cutting-edge features and efficiency gains. But in their haste, they often miss the most crucial element for success – a knowledgeable guide to navigate the complexities of this journey.

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West Monroe

AUGUST 26, 2024

Subscribe Spotify Apple Podcasts YouTube Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Facebook printer copy Print this page Listen to "It’s Not Just AI: 5 Tech Trends Defining the Future" on Spreaker. About the episode In this episode, we dive into West Monroe’s annual Tech Trends to Watch report, which identifies five technology trends set to reshape the business landscape in 2024 and beyond.

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2024 Innovation Banking Technology 59

Circular Edge

AUGUST 26, 2024

Disaster Recovery & Business Continuity Join live: Wednesday, October 9 | 1pm Eastern In today’s fast-paced digital landscape, businesses are more vulnerable than ever to disruptions caused by natural disasters, cyber-attacks, and other unexpected crises. Disaster recovery and business continuity planning are critical components in safeguarding your organization against these risks.

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Webinar Technology 52

Forrester's Customer Insights

AUGUST 26, 2024

Its only a couple of weeks away from CRM conference season – Oracle’s Cloud World is in Las Vegas from September 9-12; Salesforce’s Dreamforce is in San Francisco from September 17-19; Hubspot’s Inbound is in Boston from September 18-20 to name a few of the upcoming events.

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Events Customer Relationship Management Customer Relationships Management 36

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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