InMoment XI

AUGUST 26, 2024

In today’s digital age, local business listings have become a cornerstone for brands looking to attract customers locally. These listings are essential for boosting your online presence and ensuring potential customers can easily find you. But what exactly are local business listings, and how can brands leverage them as part of their acquisition strategy?

2024 260

2024 Customers Brands Management 260

TechSee

AUGUST 26, 2024

Call centers are the frontline of customer service for many businesses. Providing excellent service in call centers is crucial for maintaining customer satisfaction and loyalty. However, call centers face a variety of challenges that can prevent them from delivering the best possible service. In this blog post, we will explore these pain points, discuss best practices, and describe how AI and automation can not only improve call center customer service – they can revolutionize it.

Call Center 124

Call Center Customer Service Average Handle Time Customers 124

The DiJulius Group

AUGUST 26, 2024

What type of inheritance will you leave your loved ones? Are you just leaving them paper? I love this 1-minute video clip by Tim Tebow on what we leave behind for our loved ones. “Paper ain’t going to change a lot of lives, but purpose is.” –Tim Tebow Why Customer Experience is Still. Read Full Article The post How Jeff Bezos Proved his Leaders Wrong appeared first on The DiJulius Group.

Article 94

Article Customer Experience Measurement Customers 94

CSM Magazine

AUGUST 26, 2024

Search Engine Optimization (SEO) is often seen as a tool primarily for improving website visibility and driving traffic. However, its benefits extend beyond search engine rankings. When implemented effectively, SEO can significantly enhance the customer experience (CX). Here’s how: 1. Faster Page Load Times One of the critical factors in SEO is page speed.

Customer Experience 52

Customer Experience Magazine Customers User Experience 52

Advertisement

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

VDS

AUGUST 26, 2024

At VDS, we’ve seen it time and time again. Businesses eager to modernize their contact centers rush into cloud implementations, focusing solely on technology. They’re drawn in by promises of cutting-edge features and efficiency gains. But in their haste, they often miss the most crucial element for success – a knowledgeable guide to navigate the complexities of this journey.

Contact Center 52

Contact Center Return on Investment ROI Roadmap 52

Circular Edge

AUGUST 26, 2024

Disaster Recovery & Business Continuity Join live: Wednesday, October 9 | 1pm Eastern In today’s fast-paced digital landscape, businesses are more vulnerable than ever to disruptions caused by natural disasters, cyber-attacks, and other unexpected crises. Disaster recovery and business continuity planning are critical components in safeguarding your organization against these risks.

Webinar 52

Webinar Technology 52

Forrester's Customer Insights

AUGUST 26, 2024

Its only a couple of weeks away from CRM conference season – Oracle’s Cloud World is in Las Vegas from September 9-12; Salesforce’s Dreamforce is in San Francisco from September 17-19; Hubspot’s Inbound is in Boston from September 18-20 to name a few of the upcoming events.

Events 36

Events Customer Relationship Management Customer Relationships Management 36

Gainsight

AUGUST 26, 2024

In a world where every winning team has a dynamic duo—think Deadpool and Wolverine—why would you manage customer relationships with just one tool? It’s time to squad up with the ultimate power pair: a CRM and a CSP. This tag team will elevate your customer strategy from the minor leagues to the big leagues, ensuring every interaction is smooth, strategic, and set for success.

Customer Relationship Management 52

Customer Relationship Management Customer Relationships Sales Customer Success 52

Gainsight

AUGUST 26, 2024

If your business were a superhero, a CRM and CSP would be its cape and mask—a powerful combo that helps you leap over obstacles, fight for customer success, and soar to new heights. In today’s customer-centric world, relying on a single customer management tool is like Batman gearing up for action without the Batmobile to get him there. Enter the super-duo of customer management systems: Customer Relationship Management (CRM) and Customer Success Platform (CSP).

Customer Success 52

Customer Success Customer Relationship Management Customer Relationships Sales 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience