ShepHyken

OCTOBER 6, 2023

This week, we feature an article by Claron Kinny, Content Specialist at Beaconstac , the one-stop solution for all things QR. He writes about the strategies and tools to build customer loyalty. Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. In 2023, businesses face unique challenges in understanding and retaining their customer base.

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Forrester's Customer Insights

OCTOBER 6, 2023

Are we right to expect the same superpowers and natural dialogue that J.A.R.V.I.S., the AI assistant, brings to Iron Man as what generative AI (genAI) will bring to CRM?

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BirdEye

OCTOBER 6, 2023

Your business’s online reputation management is your bread and butter. Your brand reputation management should be your #1 marketing priority. It takes years to build and only takes seconds to destroy. In our digitally connected world, information spreads like wildfire. Reputational risk is the potential harm to an organization's credibility. It occurs when actions, events, or circumstances lead to a negative perception that can damage one's reputation.

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CSM Magazine

OCTOBER 6, 2023

Customer service isn’t an easy field to work in. Customer service call centers can be especially stressful for the employees who work there day to day. Here are six improvements you can make to improve employee satisfaction and retention in call centers. Go Green People want to feel good about the place they work. Why not make it a little easier by converting the office to solar power.?

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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SaleMove

OCTOBER 6, 2023

While it’s a bit too early to start hanging the stockings, it’s always a good idea to look into efficient customer service. The post It’s Never Too Early For More Efficient Customer Service appeared first on Glia Blog | Digital Customer Service Explained.

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Magellan Solutions

OCTOBER 6, 2023

Heads up: Two-thirds of customers will IMMEDIATELY QUIT doing business with a brand if that brand provides POOR CUSTOMER service ! Consequently, this means decrease in loyal customers and eventually profit loss. The best way to stop this from happening? Prevention. You want to leave a good impression with your customers by satisfying them on every interaction point you have with them.

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Brad Cleveland Blog

OCTOBER 6, 2023

Feedback from customers is like oxygen. Your organization has to have it to survive and thrive. Voice of the Customer, or VOC, is the process of listening to and really understanding customers. It’s more than simply analyzing survey data. When … Continue reading → The post Voice of the Customer: As Essential as Oxygen appeared first on Brad Cleveland.

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Think Customers

OCTOBER 6, 2023

What do music festivals, real estate developers, and the Caribbean island of Anguilla have in common? They all have been greatly impacted by the explosion of generative AI, with no signs of slowing down. They are part of the AI long tail, where the technology’s explosive growth reverberates and ripples in unexpected ways. And they are just some examples shared by AI experts and practitioners at the recent GAI World conference in Boston.

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MyCustomer

OCTOBER 6, 2023

Your business succeeds when customers get what they want and need. And to consistently deliver on that brand promise, you need an exceptional workforce.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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SurveySparrow

OCTOBER 6, 2023

Have you ever wondered about the ethical implications of the surveys you conduct? Surveys are powerful tools for gathering data, but they come with responsibilities. So, w hat is the fine line between collecting valuable data and ensuring ethical survey practices ? Handling sensitive information with care and respect is vital. Recent statistics show that ethical conduct improves the quality and reliability of the collected data.

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Brad Cleveland Blog

OCTOBER 6, 2023

Feedback from customers is like oxygen. Your organization has to have it to survive and thrive. Voice of the Customer, or VOC, is the process of listening to and really understanding customers. It’s more than simply analyzing survey data. When … Continue reading → The post Voice of the Customer: As Essential as Oxygen appeared first on Brad Cleveland.

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SmartKarrot

OCTOBER 6, 2023

Introduction Effective customer service brings 86% of the customers back to a brand as long-term accounts. Being of such importance, companies are relying on client partners to do a strategic and effective job of customer service. The role of a client partner is crucial and complicated. Such a role involves working very closely with the clients to understand their requirements, end goals, and expectations.

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Forrester's Customer Insights

OCTOBER 6, 2023

Generative AI continues to be the topic du jour, as businesses race to understand the technology for fear of being left behind. But what about consumers? Forrester is closely tracking this. I’ll be taking you through how consumers know, feel, and use Generative AI every quarter.

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

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