CSM Magazine
NOVEMBER 15, 2024
A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Here are ten of the best knowledge base software solutions designed to elevate your customer service: 1. Zendesk Guide Zendesk Guide is a powerful, AI-powered solution that helps create a smart self-service experience.
Optimove
NOVEMBER 15, 2024
See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting. For iGaming operators, Optimove Insights’ Pulse Snapshot reveals how peak sports events shape betting patterns and player behavior, which is essential for retention and growth.
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CSM Magazine
NOVEMBER 15, 2024
Cybersecurity attacks are a recurring theme for many organizations, but a growing number are now fortifying their defenses with the help of Security Service Edge solutions. But what exactly is SSE, and how can it enhance the customer experience? Understanding Security Service Edge (SSE) Security Service Edge (SSE) is an integrated, cloud-based platform that consolidates multiple security services, including secure web gateways, firewall-as-a-service, and zero-trust network access.
Brad Cleveland Blog
NOVEMBER 15, 2024
One of the most popular arrows in the quiver of a customer experience professional is the customer journey map. And for good reason…it’s a straightforward, effective way to visually depict a customer’s relationship with your organization. There are countless ways … Continue reading → The post Customer Journey Mapping Tips appeared first on Brad Cleveland.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
CSM Magazine
NOVEMBER 15, 2024
Catchy customer service slogans are powerful tools that encapsulate a company’s commitment to customer satisfaction in a memorable phrase. In an era where faceless corporations dominate the market, businesses that dare to be human, to listen, and to empathize are the ones that rise above the noise. When crafted carefully, a great slogan can inspire employees and elevate customer expectations.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
NOVEMBER 15, 2024
In the hectic world of customer service, juggling multiple tasks is part of the job. However, sometimes things slip through the cracks, and responses to customers are delayed. While it’s crucial to maintain professionalism and efficiency, how you handle these situations can make all the difference in maintaining a positive relationship with your customers.
Brandwatch CX
NOVEMBER 15, 2024
Discover practical tips for using Facebook hashtags effectively in 2024 to boost engagement and reach. Learn how to enhance your social strategy today!
IntouchInsight
NOVEMBER 15, 2024
For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a great experience when you’re relying on a partner to handle such a crucial task—actually getting the food to your customers? As more customers choose the ease of online food ordering, understanding the key performance indicators (KPIs) to evaluate delivery partners is essential for restaurant success.
ChurnZero
NOVEMBER 15, 2024
For most CX teams in SaaS, the implementation process is a one-way street. Your team directs their attention outward to focus on the customer, their needs, their data, their stakeholders, and their timetable. And, really, that’s how it should be—with one exception. To the customer, implementation handoffs are almost a formality. An introduction from their sales rep to the implementation team starts the process, and a handoff from implementation to their CSM concludes it.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
NOVEMBER 15, 2024
With budgets set for 2025, CMOs are about to enter the new year with several critical initiatives. What’s bubbling to the top? Forrester’s Q4 B2C Marketing CMO Pulse Survey, 2024 provided a list of 17 initiatives and we asked respondents (127 US B2C marketing executives) to select up to three.
CSM Magazine
NOVEMBER 15, 2024
The landscape of educational content creation is changing rapidly as AI-based platforms for course development take the lead in driving this shift. With a growing number of educators and organizations embracing technology to streamline the process of content creation comes the importance of selecting the platform. Outlined below are attributes to consider when selecting an AI-powered course creation platform to guarantee the delivery of top-notch educational materials.
Forrester's Customer Insights
NOVEMBER 15, 2024
Scaleway hosted its third ai.PULSE event on AI and cloud sustainability and sovereignty. Key discussions included the environmental impact of AI, the need for nuclear power, and digital sovereignty in AI deployments.
CSM Magazine
NOVEMBER 15, 2024
Nonprofit organizations and community service rely heavily on managing volunteers for operations and success. As the number of volunteers contributing their time to causes grows steadily, the importance of tools for tracking them has become crucial. A strong volunteer tracking application can simplify tasks, improve communication channels, and promote interaction.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
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Forrester's Customer Insights
NOVEMBER 15, 2024
Many of you will have noticed that I have moved back into an analyst role over the last few weeks.
Forrester's Customer Insights
NOVEMBER 15, 2024
Forrester’s US end of year holiday season forecast for 2024 is live! Forrester defines holiday retail sales as the purchase of durable and nondurable goods that consumers make during November and December. These sales don’t include automotive and gasoline sales or spending on services, such as food and drink services at restaurants.
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