CSM Magazine
NOVEMBER 15, 2024
Catchy customer service slogans are powerful tools that encapsulate a company’s commitment to customer satisfaction in a memorable phrase. In an era where faceless corporations dominate the market, businesses that dare to be human, to listen, and to empathize are the ones that rise above the noise. When crafted carefully, a great slogan can inspire employees and elevate customer expectations.
Optimove
NOVEMBER 15, 2024
See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting. For iGaming operators, Optimove Insights’ Pulse Snapshot reveals how peak sports events shape betting patterns and player behavior, which is essential for retention and growth.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
NOVEMBER 15, 2024
Cybersecurity attacks are a recurring theme for many organizations, but a growing number are now fortifying their defenses with the help of Security Service Edge solutions. But what exactly is SSE, and how can it enhance the customer experience? Understanding Security Service Edge (SSE) Security Service Edge (SSE) is an integrated, cloud-based platform that consolidates multiple security services, including secure web gateways, firewall-as-a-service, and zero-trust network access.
5CA
NOVEMBER 15, 2024
Learn how 5CA integrates conversational AI, agent copilots, real-time translation, and AI-powered quality assurance to enhance customer experiences and operational efficiency.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
NOVEMBER 15, 2024
A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Here are ten of the best knowledge base software solutions designed to elevate your customer service: 1. Zendesk Guide Zendesk Guide is a powerful, AI-powered solution that helps create a smart self-service experience.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
NOVEMBER 15, 2024
In the hectic world of customer service, juggling multiple tasks is part of the job. However, sometimes things slip through the cracks, and responses to customers are delayed. While it’s crucial to maintain professionalism and efficiency, how you handle these situations can make all the difference in maintaining a positive relationship with your customers.
Brandwatch CX
NOVEMBER 15, 2024
Discover practical tips for using Facebook hashtags effectively in 2024 to boost engagement and reach. Learn how to enhance your social strategy today!
CSM Magazine
NOVEMBER 15, 2024
The landscape of educational content creation is changing rapidly as AI-based platforms for course development take the lead in driving this shift. With a growing number of educators and organizations embracing technology to streamline the process of content creation comes the importance of selecting the platform. Outlined below are attributes to consider when selecting an AI-powered course creation platform to guarantee the delivery of top-notch educational materials.
IntouchInsight
NOVEMBER 15, 2024
For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a great experience when you’re relying on a partner to handle such a crucial task—actually getting the food to your customers? As more customers choose the ease of online food ordering, understanding the key performance indicators (KPIs) to evaluate delivery partners is essential for restaurant success.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
NOVEMBER 15, 2024
Nonprofit organizations and community service rely heavily on managing volunteers for operations and success. As the number of volunteers contributing their time to causes grows steadily, the importance of tools for tracking them has become crucial. A strong volunteer tracking application can simplify tasks, improve communication channels, and promote interaction.
ChurnZero
NOVEMBER 15, 2024
For most CX teams in SaaS, the implementation process is a one-way street. Your team directs their attention outward to focus on the customer, their needs, their data, their stakeholders, and their timetable. And, really, that’s how it should be—with one exception. To the customer, implementation handoffs are almost a formality. An introduction from their sales rep to the implementation team starts the process, and a handoff from implementation to their CSM concludes it.
Forrester's Customer Insights
NOVEMBER 15, 2024
With budgets set for 2025, CMOs are about to enter the new year with several critical initiatives. What’s bubbling to the top? Forrester’s Q4 B2C Marketing CMO Pulse Survey, 2024 provided a list of 17 initiatives and we asked respondents (127 US B2C marketing executives) to select up to three.
Forrester's Customer Insights
NOVEMBER 15, 2024
Scaleway hosted its third ai.PULSE event on AI and cloud sustainability and sovereignty. Key discussions included the environmental impact of AI, the need for nuclear power, and digital sovereignty in AI deployments.
Advertisement
The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
.png)
Forrester's Customer Insights
NOVEMBER 15, 2024
Forrester’s US end of year holiday season forecast for 2024 is live! Forrester defines holiday retail sales as the purchase of durable and nondurable goods that consumers make during November and December. These sales don’t include automotive and gasoline sales or spending on services, such as food and drink services at restaurants.
Forrester's Customer Insights
NOVEMBER 15, 2024
Many of you will have noticed that I have moved back into an analyst role over the last few weeks.
Expert insights. Personalized for you.
52 
Let's personalize your content