Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 80

2024 E Commerce E-support Social Media 80

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoi

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2024 Article Customer Service Contact Center 71

Magellan Solutions

JANUARY 7, 2024

Telemarketing may have built a somewhat unsavory reputation to many customers. This is somewhat understandable, as many telemarketers tend to be intrusive and unscrupulous. But misconceptions aside, telemarketing can do wonders for your business when used properly, especially if a significant chunk of your revenue comes from sales. A telemarketer’s ability to sell will depend on another.

Seminar 52

Seminar Call Center Telecommunications Hospitality 52

Doing CX Right

JANUARY 7, 2024

Customer service experts Joe Calloway and Stacy Sherman discuss how to transform your business into a 'Category of One." They share expert guidance on differentiation, customer-centricity & exceptional leadership. The post Setting the Bar – How to Become a Category Of One Business appeared first on Doing CX Right.

Customer Centricity 52

Customer Centricity Leadership Customer Service Customers 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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eglobalis

JANUARY 7, 2024

Unlocking CEO Mental Fitness: Imagine ''NPS'' as a Custom Gauge for Effective Leadership or Not, Customer Gauge The post Unlocking CEO Mental Fitness: Imagine ”NPS” as a Custom Gauge for Effective Leadership or Not appeared first on Eglobalis.

NPS 251

NPS Leadership Customers Contact Center 251