InMoment XI
MAY 3, 2024
Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace. Foot Locker stands out as a beacon of innovation and customer-centricity. At the heart of their success lies a robust customer experience (CX) programme, meticulously designed to elevate every touchpoint of the customer journey.
SaleMove
MAY 3, 2024
How do you choose between enhancing customer experience and staying on budget? With Glia’s Embedded Interaction Visualizer, you don’t have to. The post The Ease of Real-Time Visibility appeared first on Glia Blog | Digital Customer Service Explained.
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Beyond Philosophy
MAY 3, 2024
A Master Class Part 1: Unlocking The Psychology of Customer Experience With this episode, we begin an eight-part series exploring customer behavior and the psychology that drives it. Each part will delve into the various psychological aspects of Customer Experiences, offering practical advice on understanding and influencing them. Our focus today is on why customers make quick decisions and how you can sway those decisions in your favor.
Brad Cleveland Blog
MAY 3, 2024
My newest course on LinkedIn Learning is “Championing the Customer in Everything You Do.” It is intended for any role in the organization, at any level. I hope it will help identify how to deliver an experience that customers will … Continue reading → The post Championing the Customer in Everything You Do appeared first on Brad Cleveland.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
SurveySparrow
MAY 3, 2024
Customer experience is the cornerstone on which most businesses build their success. For that, you will need to clearly understand your customers and offer satisfying services at each touchpoint. Not to mention maintaining a good customer relationship. How can you do this? Surveys are one to go about it, and the other is CRM. But what if you combine them together?
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
inQuba
MAY 3, 2024
inQuba has recently been recognized as a global leader in the MarTech Intelligence Report – Enterprise Customer Experience Management Platforms: A Marketer’s Guide. This prestigious acknowledgment highlights our commitment to revolutionizing customer experience management in the digital landscape. This guide offers valuable insights into the latest trends and strategies in customer experience management, and how inQuba is leading the way in delivering exceptional results for businesses glo
Help Scout
MAY 3, 2024
When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty.
Braze
MAY 3, 2024
Braze suffered a major outage associated with our US clusters on April 29, 2024. To help our customers better understand what happened, Braze Cofounder and CTO Jon Hyman explores the causes of the outage and lays out how future issues will be prevented.
IntouchInsight
MAY 3, 2024
The Quick-Service Restaurant (QSR) industry is constantly evolving. Among all the trends influencing how restaurants operate, digital ordering cannot be ignored.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
MAY 3, 2024
We’re excited to announce that we’ve finalized our selections for Forrester’s top emerging technologies for 2024. We’ll spotlight the top 10 emerging technologies in our main report that will publish in late June. And then we’ll release a report in July on technologies 11-20.
Strativity
MAY 3, 2024
Learn how FinOps can balance performance, cost and environmental stewardship while fostering sustainability, business value and ongoing expansion.
Doing CX Right
MAY 3, 2024
Learn proven simple tactics to deliver more customer value. It includes 'stopping the stupid' and using OKRs to focus on high-impact tasks that accelerate business results. The post Stopping the Stupid: Leveraging OKRs For Better CX Results appeared first on Doing CX Right.
Strativity
MAY 3, 2024
Learn why a hybrid cloud model is beneficial and how it can help drive business transformation and innovation for your organization.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Forrester's Customer Insights
MAY 3, 2024
Brand investments are like retirement investments. The idea is to invest regularly and consistently starting as early as possible, knowing that by the time retirement hits, the value will have accrued over time and the investments will have compounding returns. When we begin the uphill climb of investing, the returns may feel modest.
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