ShepHyken
MARCH 31, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What makes an “unbreakable” customer relationship, and how can companies achieve it? What are the key components of a tailored customer experience strategy? How does digital transformation impact customer experience? What common mistakes do businesses make in providing effortless customer experiences?
Calabrio
MARCH 31, 2025
Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. At the center of the speed and scale of this revolution in customer service is generative AI. Since ChatGPT captured the worlds attention at the end of 2022, its been off to the races, with a host of new models, solutions, and use cases entering the fold.
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Optimove
MARCH 31, 2025
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. Traditional segmentation methods cant keep up. This post explores why 1,000 segments are no longer excessive theyre essential and how journey-based, real-time segmentation leads to stronger engagement, smarter campaigns, and long-term customer loyalty.
Calabrio
MARCH 31, 2025
Workforce Management Contact Center Gamification: What You Need to Know to Use Games for Improved Engagement and Performance Share Did you know that low employee engagement costs the global economy about $8.9 trillion dollars ? Yes, thats trillion , with a t. While that eye-popping sum might be new to you, youre probably familiar with the fact that disengaged teams dont make for great results within the contact center.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Gainsight
MARCH 31, 2025
The foundation of success for todays businesses? Existing customers. While new customers will always be important, the rising cost of acquisition means organizations are relying on existing customers to drive growth. Specifically for B2B SaaS companies, the average customer acquisition cost (CAC) is 76% higher for new customers than it is for expansion business.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
MARCH 31, 2025
The value of AI in CRM is real. Customer interactions produce huge volumes of high-quality, well-governed data; unleashing AI on this data lets organizations summarize and surface key insights, predict best actions to take and start pursuing goals autonomously. The result?
Uplight
MARCH 31, 2025
Including, retaining, and satisfying customers is crucial to building a resilient grid and accelerating the clean energy transition. One tool that many utilities employ are energy Marketplaces that sell energy efficiency and energy saving products, incorporating rebates and other incentives at checkout. Customers have become accustomed to Amazon and other retailers offering free shipping, so Read More The post Free Shipping Drives Higher Marketplace Performance and Customer Satisfaction appeared
Forrester's Customer Insights
MARCH 31, 2025
As a former US federal employee, Im a customer of two financial services companies that focus on current and former feds. Within the past couple of months as millions of federal employees have been subject to on-again, off-again layoffs these companies have emailed their customers with essentially the same message.
dscout People Nerds
MARCH 31, 2025
Designers may feel reluctant to acquire new business skills that arent traditionally seen as creative, but doing so is the key to future success.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Gainsight
MARCH 31, 2025
The post The AI Learning Agent: The Blueprint for the Future of Education appeared first on Gainsight Software.
Forrester's Customer Insights
MARCH 31, 2025
Software that is not written with the needs of people with visual, auditory, motor, and cognitive disabilities in mind blocks potential and current customers from using your products and services. Imagine what you would do to get 1.3 billion more customers?
BirdEye
MARCH 31, 2025
What differentiates between a patient who leaves feeling frustrated and one who walks out singing your praises? Its not just about treatment; its about how patients feel throughout their entire journey. Do they feel heard? Understood? Valued? Learning how to improve patient satisfaction is key to ensuring that every interaction leaves a lasting positive impact.
CSM Magazine
MARCH 31, 2025
We are in a new age of customer support. For maximum satisfaction, you need to offer support through social media, a website, telephone, and email. This type of support is becoming essential at a time when communication options are more extensive than ever, and competitors offer different ways of contacting companies to resolve queries. Customers will give you bonus points if they can seamlessly move between these different communication channels when they need to.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Optimove
MARCH 31, 2025
Optimove Ignite+ Accelerate your growth as an emerging iGaming or sports betting operator with industry-leading CRM marketing technology, deep insights, strategic support, and a thriving community. Preferential Pricing Built for Your Growth Enjoy preferential pricing on Optimoves powerful CRM Marketing platform, giving emerging iGaming and sports betting operators a strong head start.
CSM Magazine
MARCH 31, 2025
Are you ready to elevate your gaming passion to unprecedented heights? Look no further than the Gamezone Official Domain your ultimate destination for an unparalleled gaming adventure. This isn’t just another ordinary gaming platform; it’s a vibrant, thriving community where players from diverse backgrounds unite to enjoy, compete, and connect in ways beyond your imagination.
Forrester's Customer Insights
MARCH 31, 2025
Lets face it: as a US Government leader, you are currently facing unprecedented change. The speed, depth, and widespread nature of the current change in the U.S. Government is dramatic. As a U.S. Government leader, you are uniquely challenged at this moment to help your people stay engaged in delivering great outcomes while under significant mental stress.
Lumoa
MARCH 31, 2025
Lumoa Product News for March 2025 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Ask AI Visual Improvements We wanted to make Ask AI a bit easier on the eyes, and faster to parse information that the AI provides.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
MARCH 31, 2025
Lets face it: as a US Government leader, you are currently facing unprecedented change. The speed, depth, and widespread nature of the current change in the U.S. Government is dramatic. As a U.S. Government leader, you are uniquely challenged at this moment to help your people stay engaged in delivering great outcomes while under significant mental stress.
Forrester's Customer Insights
MARCH 31, 2025
About seven years ago, I was on an initiative to explore low code. I saw Salesforces low-code product in demos. My impression was that the product was only suitable for buyers with a strong Salesforce CRM focus a feeder to drive more revenue into Salesforces flagship product.
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