InMoment XI

APRIL 24, 2024

In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. From appointment scheduling to medical inquiries, these centers serve as the frontline of patient engagement, offering a myriad of benefits for both healthcare providers and patients alike.

Contact Center 195

Contact Center Healthcare Insurance Social Media 195

BlueOcean

APRIL 24, 2024

The concept of ESG has had its place in the business world for a couple of decades, but it is only recently that it has become mainstream. One of the more complex aspects of upholding the standards a company values is ensuring its vendors are similarly committed. This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values.

Contact Center 177

Contact Center Government Measurement Document 177

The DiJulius Group

APRIL 24, 2024

Is your company’s watchful AI eye crossing the line into employee privacy? On this episode of The Customer Service Revolution, John tackles this contentious debate head-on, sharing his astonishment at the corporate practice of monitoring employee communications through artificial intelligence. Guest Juan Jaysingh, the brains behind Zingtree, shares the role AI plays in customer experience.

Customer Service 98

Customer Service Article Communication Customers 98

BlueOcean

APRIL 24, 2024

The concept of ESG has had its place in the business world for a couple of decades, but it is only recently that it has become mainstream. One of the more complex aspects of upholding the standards a company values is ensuring its vendors are similarly committed. This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values.

Contact Center 156

Contact Center Government Measurement Document 156

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Braze

APRIL 24, 2024

WhatsApp can be a powerful way to support your customer engagement efforts—but to see that value, you need to have a base of users who have opted in to hear from you on this channel.

Engagement 100

Engagement Customer Engagement Customers 100

SurveySparrow

APRIL 24, 2024

Imagine you’re the owner of a grocery business which has recently moved into the online space. While things are going well overall, you just got some negative reviews, and these have hurt your ratings on Google Maps. Sounds familiar? Then you’ve got good reason to consider online reputation management. In 2024, success has become synonymous with reputation.

Management 52

Management Social Media Feedback Brands 52

CSM Magazine

APRIL 24, 2024

Sabio Group , the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce. The latest thought leading offering from Sabio – entitled ‘ Maximising WFM Performance ‘ – sets out the importance of keeping planning and operational processes associated with staff management on track.

Books 52

Books Download Customer Satisfaction Customer Expectations 52

Magellan Solutions

APRIL 24, 2024

What is the secret to thriving in the booming eCommerce landscape? Accurate and efficient eCommerce data entry. With online sales expected to make up 22.6% of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Only accurate data can lead to happy customers and lost sales. Efficient eCommerce data entry is vital for online business success.

Sales 52

Sales 2027 Measurement Call Center 52

CSM Magazine

APRIL 24, 2024

Regardless of the product or service a company provides, its emotional connection with customers is truly important, since it gives the impression that your business has a face and nature, and it cares for people, being determined to create value for them. This mindset starts from a point where companies question themselves about how they look at their customers.

Customer Service 52

Customer Service Customer Relationship Management Customers User Experience 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

delighted

APRIL 24, 2024

With Delighted Surveys, it’s incredibly easy to create surveys and ask your customers whatever you want to know. However, when you can ask your customers about anything and everything, it can be difficult to know where to start. That’s where our latest feature comes in. We’re excited to share our new, curated collection of 50+ ready-made surveys. These surveys are: Pre-built with questions that speak to your target audience Specifically crafted to collect key customer or employee lifecycle feedb

Feedback 52

Feedback NPS Metrics Measurement 52

CSM Magazine

APRIL 24, 2024

Summer school often gets a bad reputation as the dreaded alternative to sleeping in and enjoying the carefree days of summer vacation. But what if we told you that attending summer school could actually benefit students in more ways than one? While it may not seem like the most exciting choice, enrolling in summer courses can provide numerous advantages for students.

Sports 52

Sports Engagement Management 52

Help Scout

APRIL 24, 2024

Discover key customer service survey questions to enhance your business and drive customer satisfaction.

Customer Service 45

Customer Service 2024 Customer Satisfaction Article 45

Alida

APRIL 24, 2024

As a well-established technology company with over 20 years’ experience, we’ve seen all sorts of challenges over the years.

Technology 130

Technology Customer Centricity Customers Insights 130

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Nasuni

APRIL 24, 2024

Bobby Silva shares Nasuni’s efforts to aid evolving global data sovereignty requirements and compliance regulations in addition to being recognized as a Google Cloud Assured Workloads partner.

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90

Forrester's Customer Insights

APRIL 24, 2024

Perfecting the execution of a complex system requires data to enable revenue teams to deliver the best results on every deal.

Sales 59

Sales Marketing Customers 59

Centercode

APRIL 24, 2024

Discover how Myriam at Collibra transformed PMs into advocates for effective beta testing.

Management 59

Management 59

Forrester's Customer Insights

APRIL 24, 2024

The European Accessibility Act deadline is approaching, are you ready? Read on to learn how best to prepare.

User Experience 58

User Experience 58

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

White Paper

dscout People Nerds

APRIL 24, 2024

Julie Norvaisas asked survey respondents to describe artwork depicting the current state of UXR. The picture they painted was telling.

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Strativity

APRIL 24, 2024

Learn the challenges marketers, advertisers and paid search specialists must prepare for with Google's new Conversational AI and Search Generative Experience.

Advertising 52

Advertising Marketing 52

Magellan Solutions

APRIL 24, 2024

Frequently viewed as a behind-the-scenes cost center, the Accounts Payable (AP) department is an often overlooked and underestimated process. Its primary role is to disburse funds for outgoing payments to suppliers, bills, and other expenses. However, the accounts payable services department goes beyond just disbursing funds. Without it, businesses may risk delayed payments that may strain supplier relationships.

Financial 52

Financial Banking 2022 Call Center 52

Forrester's Customer Insights

APRIL 24, 2024

Since 2010, Forrester has sponsored its Global EA Awards, which means this is the 15th annual occasion! This award offers the opportunity to showcase real excellence in enterprise architecture, distinguish your company’s thought leadership, and give back to the broader architecture profession.

2010 32

2010 Leadership Customers 32

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers