CSM Magazine

OCTOBER 16, 2024

The digital age has allowed global enterprises to expand their operations across borders. However, with this opportunity comes a significant challenge: clear and effective communication with customers who speak different languages. With customer service being a vital touchpoint for any business, seamless multilingual support has become essential for enhanced customer satisfaction and loyalty.

Customer Service 52

Customer Service Document Customer Service Representative Customer Satisfaction 52

SurveySensum

OCTOBER 16, 2024

80% of companies that have experienced positive growth use customer surveys to gather customer feedback, compared to 58% of non-growth companies. Whether you want to research market trends or improve your customer experience – launching business surveys is an effective way to understand your customer’s preferences, pain points, and expectations.

Customer Satisfaction 52

Customer Satisfaction Feedback Loyalty Demo 52

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. Players now expect customized interactions that reflect their preferences and behaviors, enhancing satisfaction, loyalty, and engagement. In this post, lottery operators can ensure they are asking key questions to go beyond basic segmentation and deliver experiences tailored to individual players.

Download 52

Download Touchpoint Social Media Communication 52

2020 Research

OCTOBER 16, 2024

In this Article Awareness & Support Screener & Questionnaire Audience Diverse & Inclusive Samples Analysis & Reporting Continuous Learning & Improvement Unlock a world of diverse perspectives and engage more effectively with your audience. Discover how we can bridge the gap. Get started Embracing Diversity, Equity, Inclusion, and Belonging (DEIB) is a transformative move that promises a brighter, more equitable future in market research.

Marketing 52

Marketing Culture Presentation Engagement 52

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2024

Zonka Feedback

OCTOBER 16, 2024

Imagine this: Your company is growing rapidly, expanding into new markets, and serving a global audience. You rely on customer feedback to drive product improvements, but your current customer experience software isn’t keeping up with your needs. Multilingual surveys are a headache, response rates are low, and feedback processing takes too long.

Feedback 52

Feedback Customer Experience NPS Customers 52

Middlesex Consulting

OCTOBER 16, 2024

Why Do People Buy B2B Service Contracts Before we discover why people fail to renew service contracts, we must understand why they buy them. Before COVID, the people who purchased service contracts were at the Manager level. They were responsible for ensuring the equipment created the value they expected when placing their original purchase order. […] The post Discover the Reasons People Fail to Renew Service Contracts appeared first on Middlesex Consulting.

B2B 78

B2B Consulting Management Insights 78

CSM Magazine

OCTOBER 16, 2024

For those looking for a dynamic amusement experience, Speed AU Casino offers a wide range of capabilities. It combines thoughtful design, an ample range of amusement options and lucrative bonus offers to help you quickly immerse yourself in the atmosphere. Special attention is paid to the convenience of punters, whether desktop or mobile versions, which are equally optimized for comfortable use.

Entertainment 52

Entertainment Loyalty Programs Financial E-support 52

Retently

OCTOBER 16, 2024

Imagine transforming every email you send into an instant feedback opportunity. That’s exactly what email signature surveys can do! Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment.

Feedback 78

Feedback Customer Satisfaction Touchpoint Communication 78

2020 Research

OCTOBER 16, 2024

Key Takeaways Artificial Intelligence automates the analysis process, revolutionizing qualitative research by delivering faster and more accurate insights from complex data. Use AI to access real-time insights and make quicker, more informed decisions in fast-paced environments. While AI greatly enhances data analysis, human oversight plays a crucial role in ensuring the insights are comprehensive, unbiased, and accurately interpreted.

Insights 59

Insights Innovation Demo Books 59

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

CSM Magazine

OCTOBER 16, 2024

For many users, YouTube ads can be a frustrating interruption to their viewing experience. Fortunately, there are two popular solutions: YouTube ad blocker tools and YouTube Premium. Both offer ways to eliminate ads, but they differ in features, cost, and convenience. In this article, we’ll compare these two options to help you determine which one is the better fit for your needs.

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Clarivate

OCTOBER 16, 2024

Green trademarks are a powerful tool for businesses that seek to communicate their sustainability commitments to consumers. However, some businesses have also utilized these marks to influence consumer purchasing decisions without fully committing to the cause. As with all trademark applications, sustainability marks are subject to rigorous legal and regulatory scrutiny, and brand owners must navigate a complex landscape to ensure their eco-friendly claims are both genuine and legally sound.

Webinar 52

Webinar Insights Consumers Advertising 52

Centercode

OCTOBER 16, 2024

Keith McDonald discusses building beta programs that go beyond bugs, improving user experience and fostering innovation.

User Experience 52

User Experience Innovation 52

Forrester's Customer Insights

OCTOBER 16, 2024

I just completed over seven months of research on the subject of sales and marketing alignment in B2B organizations with my colleague Rick Bradberry, and we uncovered some huge concerns that amount to a precarious future for alignment between these two functions.

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B2B Sales Marketing 29

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

OCTOBER 16, 2024

Each year, Forrester Research and the Disaster Recovery Journal (DRJ) team up to launch a study examining the state of business resilience. We examine different topics in business resilience such as disaster recovery, but this time it’s all just business resilience.

Management 26

Management Customers 26

Forrester's Customer Insights

OCTOBER 16, 2024

Selecting the right partner can be the difference between success and failure for technology-driven initiatives. Businesses and institutions make dozens or hundreds of technology and service provider selections every year. Most don’t follow a rigorous process or involve all the right people in the decision.

Technology 26

Technology Customers 26

Forrester's Customer Insights

OCTOBER 16, 2024

Retailers needing advice before the winter shopping season: Read this blog for a sneak peek into Forrester's Retail Holiday Planning Guide.

2024 26

2024 Retail Blog Consumers 26