Experience Investigators by 360Connext

SEPTEMBER 24, 2024

What if your customer data could be the key to transforming your business? Join Jeannie Walters as we explore ways to turn overwhelming data into actionable insights. This episode starts with examining your approach to customer data, setting clear objectives like improving customer retention to make your data analysis meaningful and targeted. We tackle the challenge of data silos by exploring Customer Data Platforms (CDPs) such as Telium and Adobe Experience Platform to centralize your data.

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Insights Customer Retention Customer Experience Customers 162

ShepHyken

SEPTEMBER 24, 2024

Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to customer service reps using questions like “How’s the weather?” to establish rapport with a customer. The concern was that using the “weather” is a sure way to leave the customer feeling like the agent or salesperson is disinterested and unauthentic, resulting in an overall “blah” experience.

Workshop 70

Workshop Customer Service Training Feedback Reference 70

CSM Magazine

SEPTEMBER 24, 2024

Does feedback about the specific brand affect your decisions about products or services? Using customer feedback to improve service quality helps companies retain customers for up to 70% longer. Such results indicate the importance of listening to your clients, particularly for international dating services where trust and personal contacts are strategically vital for operational success.

Feedback 52

Feedback Social Media Customers Loyalty 52

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Curious about it? Let’s see. Why Should You Look For Numr Alternatives? Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

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Feedback Management Touchpoint Consulting 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

CSM Magazine

SEPTEMBER 24, 2024

Clients expect exceptional service from their law firm – here’s a roadmap to delivering just that. Excellent customer care is no longer a frill, it’s a fundamental requirement in the legal profession. Legal expertise is just the starting point. Clients want a legal partner who truly gets them, responds promptly, and becomes an trusted ally.

Customer Care 52

Customer Care Roadmap Document Customer Service Training 52

Kapta Customer Success

SEPTEMBER 24, 2024

Introduction to Customer Engagement Customer engagement has emerged as a crucial factor in driving revenue and retention from existing customers. It represents the emotional connection and ongoing interactions between a company and its customers throughout the customer journey. Effective customer engagement strategies foster strong relationships, drive loyalty, and ultimately lead to increased customer retention and revenue growth.

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Customer Engagement Loyalty Engagement Customer Retention 45

Optimove

SEPTEMBER 24, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: In the competitive iGaming landscape, staying ahead of the curve is more important than ever. Declining deposit activity or low retention rates for first-time depositors may indicate a need for change. Gaining a better understanding of player behavior across the industry enables more informed decisions on where to focus marketing spend.

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Marketing Download Insights Demo 52

Blueshift

SEPTEMBER 24, 2024

Personal finance companies often struggle with fragmented customer data, stored across different departments and platforms. These data silos hinder effective marketing, slow decision-making, and prevent a comprehensive view of the customer. Customer Data Platform (CDP) software offers a solution to unify data, enabling companies to overcome these silos and deliver more personalized marketing experiences.

Blog 52

Blog Customer Engagement Marketing Engagement 52

CSM Magazine

SEPTEMBER 24, 2024

Global healthcare refers to the availability and quality of health services worldwide. It’s crucial to understand the differences in healthcare standards and access across countries. For those who travel, work, or live abroad, like expatriates and digital nomads, knowing about healthcare options can greatly improve their health. It’s important to learn about the healthcare system in your destination country.

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Healthcare Insurance Travel Financial 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Thematic

SEPTEMBER 24, 2024

Customers want more than just products—they want to feel heard, valued, and appreciated. In fact, 63% of US consumers would ditch a brand after a poor customer experience. And 65% were willing to pay higher prices for exceptional customer service. In today’s competitive market, understanding what your customers think and feel is everything.

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Voice of Customer Social Media Feedback Net Promoter Score 62

CSM Magazine

SEPTEMBER 24, 2024

Responsible gambling plays an important role in maintaining a safe and controlled process for all participants. Maintaining an informed approach helps minimize risks and makes for a balanced and safe entertainment expertise. As part of its work, ViperSpin Casino actively implements measures to support responsible behavior by providing users with tools to control their activity.

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Entertainment Financial Measurement Banking 52

Clarivate

SEPTEMBER 24, 2024

Buchanan, Ingersoll & Rooney P.C. has expanded its partnership with Clarivate to increase capacity and optimize IP operations following the acquisition of boutique IP firm, RatnerPrestia. Continue reading to learn more about this customer success story. Navigating integration challenges in legal M&A Mergers and acquisitions in the legal sector often present complex and unique challenges.

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Download Presentation Management Customer Success 52

Forrester's Customer Insights

SEPTEMBER 24, 2024

Last week, CrowdStrike held its yearly user conference, Fal.Con, in Las Vegas. The conference comes just two short months after CrowdStrike issued a config update that took down 8.5 million Windows endpoints, which disrupted air travel, hospitals, and media outlets while impacting many other industries.

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Hospitality Travel Events Management 37

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Forrester's Customer Insights

SEPTEMBER 24, 2024

This blog provides takeaways from Dreamforce, INBOUND, and CloudWorld that clients can use to get a perspective on each vendor’s vision for the coming year.

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Events Sales Blog B2B 26