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Your brand is not a result of your marketing actions. Your brand is the result of customers’ perceptions of your customer service actions. On social media, customers are talking about you whether you like it or not know it or not. World-class or no class. And if they’re not talking world-class or no class, they’re simply not talking about it all. So, when it comes to your customers and customer service, don’t be just good.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have change
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Many middle-market manufacturers with high-growth aspirations—whether through organic means, acquisitions, or a combination of both—eventually encounter challenges to sustaining their trajectory. The most common concern we hear? Resource constraints. Growing strategically takes bandwidth—but bandwidth is in short supply: “We don’t have enough people” or “the people we do have don’t have the time—they’re too busy keeping the lights on.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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Many middle-market manufacturers with high-growth aspirations—whether through organic means, acquisitions, or a combination of both—eventually encounter challenges to sustaining their trajectory. The most common concern we hear? Resource constraints. Growing strategically takes bandwidth—but bandwidth is in short supply: “We don’t have enough people” or “the people we do have don’t have the time—they’re too busy keeping the lights on.
Many middle-market manufacturers with high-growth aspirations—whether through organic means, acquisitions, or a combination of both—eventually encounter challenges to sustaining their trajectory. The most common concern we hear? Resource constraints. Growing strategically takes bandwidth—but bandwidth is in short supply: “We don’t have enough people” or “the people we do have don’t have the time—they’re too busy keeping the lights on.
In the modern digital landscape, customer service has transcended traditional interactions to become a key competitive differentiator. As businesses strive to provide seamless and secure customer experiences, the use of premium proxies has emerged as a critical tool in achieving these goals. Understanding Premium Proxies Premium proxies are specialized servers that act as intermediaries between users and the Internet.
Imagine a world where your favorite retail store had a virtual assistant waiting at the door, ready to greet you, understand your needs, and guide you seamlessly through your shopping experience. This is the reality that chatbots are bringing to the forefront of customer service. Just as the invention of the ATM revolutionized banking by providing 24/7 access to financial services, chatbots are transforming the way companies interact with their customers, offering instant support, personalized r
A new study by Genesys reveals that people of all ages are open to artificial intelligence provided it enhances their customer service experiences. The study explores the varying attitudes towards AI across different age groups, highlighting varying levels of enthusiasm yet a shared recognition of its possible advantages for improving customer interactions.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Many middle-market manufacturers with high-growth aspirations—whether through organic means, acquisitions, or a combination of both—eventually encounter challenges to sustaining their trajectory. The most common concern we hear? Resource constraints. Growing strategically takes bandwidth—but bandwidth is in short supply: “We don’t have enough people” or “the people we do have don’t have the time—they’re too busy keeping the lights on.
Ever fill out a school survey and think, “Wow, this hit a nerve”? For me, a seemingly ordinary mental health survey became a turning point. It shed light on struggles I hadn’t entirely admitted to myself, sparking a journey of self-discovery. Seeing the impact of that mental health survey got me thinking. Shouldn’t all students have access to tools to help them navigate the emotional rollercoaster of school?
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
In a complex give and take between product design, UX, and research, Vodafone’s team created a custom scoring process that made every step from discovery to validation ring clear.
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One of the challenges office space designers face is to make the best use of the available space while ensuring a high-quality work environment. Solutions such as office phone booths and acoustic meeting pods, which offer the privacy and tranquility needed to focus and work effectively, are becoming popular. Although they both provide the primary function of noise reduction, the two options vary slightly.
The United States health insurance market is seeing some of the largest enrollment changes ever, resulting in significant disruption in medical and drug coverage for millions of Americans. Medicaid and health insurance exchange enrollment is shifting dramatically across the U.S. following the end of the COVID-19 public health emergency, which lapsed in May 2023.
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In Forrester’s Marketing Survey, 2024, nearly 900 global B2B Marketing executives and operations leaders indicated they expected an overall Marketing budget increase. Breaking that down further, 67% expected their technology budget to increase, 62% anticipated a larger programs budget, and even 59% projected to spend more on personnel.
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