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Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?
If you’ve ever thought your Google Forms look plain, you’re not alone. They’re really useful, but sometimes they could do with more excitement, right? Well, good news: giving your Google Forms a bit of a makeover is not as hard as it might seem. Alright, here’s the plan: I’ll walk you through some handy tips to enhance your Google Forms.
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