Forrester's Customer Insights
APRIL 14, 2025
On March 18, Adobe announced its agentic AI roadmap at Adobe Summit. Listening to the keynote presentations and watching the demos at Adobe Summit, I was impressed with their visions potential, the scope of change it portends, and the degree to which they featured B2B use cases and examples.
Brandwatch CX
APRIL 14, 2025
Discover how adding personal pronouns to your Boolean search unlocks real consumer insights through personal, unfiltered conversations online.
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Forrester's Customer Insights
APRIL 14, 2025
Effective digital leaders treat strategy as both a verb and a noun: A cycle of work and outputs that sets an organizations direction and continuously explores new ideas. A Strategy-on-a-Page is an output that lays out the essential components of your digital strategy on a single page.
ShepHyken
APRIL 14, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is building trust important in business? How to get more customers? How can businesses stand out at the beginning of the buyer’s journey? Why is it important for businesses to adapt to buyers’ changing behaviors and needs? How has the shift to online research influenced how businesses approach customer interactions?
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Thematic
APRIL 14, 2025
Retail customer insights hold the key to understanding what today’s consumers really want from their shopping experiences. As a retail professional, you know that shoppers have higher expectations than ever—they crave convenience, personalization, and seamless service across channels. They want to feel heard and valued at every touchpoint.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Thematic
APRIL 14, 2025
Understanding your customers is the key to a better business. That’s what customer insights research is all about—collecting and analyzing feedback to uncover what people truly think, feel, and need. It helps you turn those insights into actions that improve your product, service, and overall customer experience. So, how do you uncover these customer insights ?
SurveySensum
APRIL 14, 2025
Did you know each year more than 30,000 new consumer products are launched and 95% of them fail – Harvard Business School No one wants to be in that 95% category, right? But how to avoid it? How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? A Product Feedback Tool is an answer.
Thematic
APRIL 14, 2025
“Your most unhappy customers are your greatest source of learning,” Bill Gates famously said. In marketing, this idea comes to life through customer feedback loops. A feedback loop in marketing is the process of continuously collecting input from your audience, learning from it, and adapting your strategy accordingly. Instead of launching a campaign and hoping for the best, you’re constantly listening to customers—adjusting messages based on what they tell you (direct
BirdEye
APRIL 14, 2025
In the dynamic world of digital marketing, staying ahead means showing up at the right moments with the right message. Thats where a well-planned social media calendar UK comes init helps you align your content with key dates, holidays, and trending events that truly resonate with your audience. From national celebrations to quirky awareness days, tapping into timely moments boosts engagement and keeps your brand relevant and top of mind.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Gainsight
APRIL 14, 2025
Things that are often hidden: Secret menu items at restaurants, messages in a long-lost group chat, andmost overlooked of allthe revenue sitting inside your Customer Success (CS) team. The value of CS has quietly evolvedand the evidence is everywhere. From the technology that Customer Success Managers (CSMs) use to improve the customer experience to the ways companies are reorganizing post-sales efforts, its clear that CS is no longer just about keeping customers happy.
CSM Magazine
APRIL 14, 2025
Creating engaging content isn’t just about what you share it’s about when and how you share it. A well-planned content calendar serves as your roadmap to success, helping you deliver the right message at the right time to captivate your audience. Think of your content calendar as a strategic powerhouse that drives twice the engagement compared to ad-hoc posting.
Forrester's Customer Insights
APRIL 14, 2025
Forresters 2025 top 10 emerging technologies report reveals a major shift in the tech landscape, driven by AI acceleration and changing market dynamics. Longtime list members extended reality and Zero Trust edge are stepping back, making room for two fast-moving innovations one of which was virtually unknown just a year ago. The earlier release gives tech leaders more time to strategize and align with upcoming breakthroughs in AI and beyond.
BirdEye
APRIL 14, 2025
The best time to post on Instagram Australia isnt just a trending search queryits a real concern for businesses trying to turn scrolls into sales. You post regularly. You try everything from hashtags to Reels. Yet your content still seems to vanish. Whats going wrong? Often, its not what you post but when. Most Australian businesses overlook timing, yet it directly affects reach, visibility, and conversion on Instagram.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Forrester's Customer Insights
APRIL 14, 2025
After the stock market and hopes of consumer electronics companies like Apple were buoyed by news of a tariff reprieve on consumer electronics on Friday, they were rapidly dashed by reports that no such exception was in the offing. Instead, these categories were moved to a different bucket.
Forrester's Customer Insights
APRIL 14, 2025
Im excited to announce the release of our latest Forrester DMA Platforms Wave, Q2 2025. This edition evaluated the 11 most significant Data Management and Analytics (DMA) platform vendors, providing a comprehensive view of a market undergoing rapid transformation.
Forrester's Customer Insights
APRIL 14, 2025
Cloud vendors are focusing on bringing AI solutions to their customers in ways that address sovereignty concerns rising from the mounting geopolitical instability globally. Just in the first two weeks of April, we have seen this at KubeCon Europe 2025 and at Google Cloud Next 2025 in Las Vegas.
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