InMoment XI
SEPTEMBER 20, 2023
By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. Based on responses from over 32,000 consumers, we have uncovered invaluable insights that reveal how certain brands are performing.
BirdEye
SEPTEMBER 20, 2023
Do you know you’re using AI without even realizing it? You rely on artificial intelligence when using Waze, Alexa, Siri, facial recognition for phone access, or even your e-mail spam filter. Think about how you interact with Amazon and Netflix’s personalized recommendations and content. Sephora uses it in its Visual Artist program, and smart companies use AI chatbots for customer experience.
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SurveySensum
SEPTEMBER 20, 2023
Let’s say you are a dedicated middle school teacher. One day, you receive an email from the school district’s administration asking you to complete a teacher feedback survey urgently. However, as you start the survey, you quickly realize it’s lengthy and time-consuming, estimated to take 30 minutes of your time. Now frustrated you rush through the survey, providing brief, incorrect answers, which ultimately diminishes the quality of her feedback.
Playvox
SEPTEMBER 20, 2023
You can’t go a day (or maybe even an hour) without stumbling across the term “artificial intelligence” or “AI.” Across all industries and in our personal lives, AI is coming into its own as a tool to increase efficiency, automate tasks, and reduce costs. But how do AI and automation technologies actually help make your contact center more efficient?
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
The DiJulius Group
SEPTEMBER 20, 2023
Can you remember the last time you silenced your inner voice? This episode of The Customer Service Revolution invites you to a fascinating conversation with Bronkar Lee, whose journey from an overweight kid to a high-profile entertainer, performer, and motivational speaker is inspirational. Bronkar’s unique blend of music and circus entertainment, which has earned him.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
SEPTEMBER 20, 2023
We made bold calls for 2023. Did they come true? Discover the accuracy of Forrester's Predictions 2023. And get a first peek at what we'll cover in our 2024 predictions.
Braze
SEPTEMBER 20, 2023
Marketing leaders from Activision Blizzard, e.l.f. Cosmetics, Inc.
Cyara
SEPTEMBER 20, 2023
In late July 2023, at the Unparsed Conference , Christoph Börner, Cyara’s Senior Director of Digital and renowned chatbot expert, met with Hans van Dam, founder of the Conversation Design Institute to discuss the present state of the chatbot industry, conversational chatbot design, large language models (LLMs) and the prospective developments within this field.
SmartKarrot
SEPTEMBER 20, 2023
Navigating the complex waters of Key Account Management (KAM) is difficult. It’s like trying to walk on a tightrope while juggling multiple balls. So, how do we ensure that we don’t lose balance, or more importantly, retain and grow our most valuable customers? Enter: Playbooks. The simple but effective way to create consistent results. Part 1: Understanding the Essence of Risk Mitigation in KAM Risk?
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
SEPTEMBER 20, 2023
In a 2016 New York Times Magazine profile of Ben Rhodes, President Obama’s then deputy national security adviser for strategic communications, Ben was quoted as calling the American foreign-policy establishment “the Blob.
2020 Research
SEPTEMBER 20, 2023
As AI evolves and other technologies come into the landscape, your company’s guiding principles will likely change.
Forrester's Customer Insights
SEPTEMBER 20, 2023
Our APAC Enterprise Architecture Award winner and finalists show how great EA organizations drive internal and external value. Learn more.
2020 Research
SEPTEMBER 20, 2023
As AI evolves and other technologies come into the landscape, your company’s guiding principles will likely change.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Forrester's Customer Insights
SEPTEMBER 20, 2023
In these stormy days, savvy business captains want to make sure all their employees are happy and productive. They also realize that good software is indispensable if you want to differentiate your business from the competition – and if you want exceptional software, you need a high-caliber crew to build it.
Nasuni
SEPTEMBER 20, 2023
The growth of unstructured data is accelerating. More people in more places are creating more files, and for organizations that continue to rely on traditional storage and data protection solutions, this is quickly becoming a very serious problem. At Nasuni we hear about unstructured data growth all the time from new and incoming customers, partners, first-time prospects, and IT leaders who switch to new companies and bring Nasuni with them.
Forrester's Customer Insights
SEPTEMBER 20, 2023
Congratulations to the winner and three finalists for Forrester’s Technology Strategy Impact Awards for the APAC region.
Nasuni
SEPTEMBER 20, 2023
Open ecosystems and collaborative partnerships matter, particularly with cloud infrastructure solutions. Google Cloud maintains a robust partner ecosystem that encourages companies like file-data-services provider Nasuni to create innovative solutions that run on its infrastructure. Partners can leverage what Google Cloud has built and advanced over many years to offer new, exciting capabilities for its customers.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Forrester's Customer Insights
SEPTEMBER 20, 2023
Insurance fraud is a big—really big—business in the US. In 2022, insurance fraud across all insurance lines amounted to nearly $309 billion. That’s not too far behind tech giant Apple’s $394.3 billion in total sales in 2022. It says something when US insurance fraud costs rival the global sales of world’s most valuable company.
Nasuni
SEPTEMBER 20, 2023
As security threats continue evolving and malicious actors work tirelessly to find new ways to inflict harm, the Information Security team at Nasuni is working even harder to protect our customers, company, and people. We're growing our team of passionate, dedicated engineers and staffers, developing new tools and monitoring systems, and a great deal more.
Forrester's Customer Insights
SEPTEMBER 20, 2023
The short answer: no. Our bet: AI will quickly evolve the low-code toolset and make the market grow faster.
Nasuni
SEPTEMBER 20, 2023
Recently, Nasuni hosted its first in-person revenue kick-off (RKO) in two years. This momentous gathering was not only a blast, but also set a precedent for Nasuni events to come. Because it was such a success, we decided to share our experiences to help guide you through the ins and outs of preparing, executing, and enjoying an outstanding RKO – whether you’re planning for a small team or the entire company.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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