BirdEye

SEPTEMBER 11, 2024

In light of the Federal Trade Commission’s (FTC) recent ruling against fake reviews and deceptive testimonials, it’s essential for businesses to understand the implications and how they can ensure compliance. At Birdeye, we are fully committed to supporting our clients in navigating these new regulations while continuing to enhance their online reputations with integrity.

Social Media 111

Social Media Feedback Advertising Consumers 111

SurveySensum

SEPTEMBER 11, 2024

The future of customer experience is no longer being driven just by who is making a better product but also by who will create a better and more memorable experience. The future now stands on four pillars – data, AI, personalization, and convenience. This creates even more pressure on organizations to retain customers in an era where their preferences and expectations are changing quickly every day and as customer expectations change, so should CX strategies to accommodate these changes.

Customer Experience 52

Customer Experience Social Media Omnichannel Touchpoint 52

Optimove

SEPTEMBER 11, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: A well-designed marketing technology (martech) stack is crucial for delivering seamless customer experiences. The ability to process data quickly and at scale can determine a company’s competitive edge. FanDuel’s focus on speed and scalability has created a martech stack that meets current demands and is prepared for future growth.

Sports 52

Sports 2024 2022 Government 52

CSM Magazine

SEPTEMBER 11, 2024

If women dominate one field, it’s arguably customer service. In the US alone, only 27.4% of customer service representatives are men—the other 72.6% are women. Why exactly is that? Front Logix Solutions explains that women are more likely to have the soft skills needed to engage customers and address their queries in a compassionate and empathetic manner.

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Customer Service E Commerce Customer Service Representative Customers 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

BirdEye

SEPTEMBER 11, 2024

When people ask if Birdeye is HIPAA (Health Insurance Portability and Accountability Act) compliant, I wish I could give a simple “yes” or “no” answer. But the truth is, HIPAA compliance is never that straightforward. My response always begins with a confident “yes,” but quickly evolves into a more nuanced explanation. Why? Because HIPAA compliance isn’t just about checking a box or following a basic HIPAA compliance checklist; it requires a comprehensive program and a collective effort fr

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Healthcare Hospitality Insurance Events 59

BirdEye

SEPTEMBER 11, 2024

In today’s financial world, trust is everything. For mortgage lenders and credit unions, having a good reputation isn’t just a “nice to have.” The truth is, it’s impossible to find success without it. To protect your brand and grow its impact, you must understand how to manage your online reputation. Properly applying best practices for financial services reputation management is crucial to staying relevant and competitive.

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Financial Management Social Media Banking 40

Forrester's Customer Insights

SEPTEMBER 11, 2024

Having conversations with clients and learning from their experiences often yields new perspectives on familiar topics. We know that research must have a clear objective, be actionable, and be aligned with business goals, but is there more to consider? What does “good” research look like?

Customers 34

Customers User Experience Customer Experience 34

CSM Magazine

SEPTEMBER 11, 2024

Achieving consistency in the kitchen is a skill every home cook aspires to master. From novice chefs to seasoned professionals, everyone benefits from proven techniques that lead to reliable, delicious results. Whether you’re experimenting with new recipes or perfecting classic dishes, there are key strategies you can adopt to ensure every meal turns out exactly how you want it.

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Presentation Innovation Article Information 52

Forrester's Customer Insights

SEPTEMBER 11, 2024

Public cloud may be the major underpinning of enterprise infrastructure strategies, but it comes with risks. Learn the top three cloud trends that CISOs and security leaders need to be aware of in this preview of our upcoming Security & Risk Summit on December 9–11.

Management 51

Management 51

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Upwave

SEPTEMBER 11, 2024

Upwave is proud to announce the launch of our partnership with The Trade Desk , bringing advertisers brand campaign highlights, actionable recommendations to optimize campaigns in-flight, and on-demand, AI-generated reporting at the click of a button. This launch signifies our commitment to providing the tools to measure and enhance Brand Outcomes, and transform the brand measurement space.

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Measurement Advertising Brands 26

Forrester's Customer Insights

SEPTEMBER 11, 2024

To gauge the ease and effectiveness of mobile banking experiences, Forrester evaluated the smartphone apps of the “big four” Australian banks.

Banking 36

Banking 2024 User Experience Financial 36

eglobalis

SEPTEMBER 11, 2024

To start my article, I’d like to hear your thoughts: Do you believe that a strong connection between employee experience, empowerment, and innovation is crucial for generating truly innovative outcomes, or is there something more extraordinary required? Introduction: The Vital Role of Employees in Driving Innovation In today’s business landscape, innovation is no longer a luxury—it’s a necessity.

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Innovation E-support Culture Customer Centricity 325

Forrester's Customer Insights

SEPTEMBER 11, 2024

In recognition of National Insider Threat Awareness Month, we’ve gathered up some helpful focus areas and next steps to reduce your exposure to insider risk. Learn more at our upcoming Security & Risk Summit in Baltimore on December 9–11.

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Management 34

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

SEPTEMBER 11, 2024

As a former hockey mom, I assure you there is nothing quite as pungent as a travel team hockey bag. Adolescent sweat, steamy equipment, and skates with remnants of ice all shoved into a giant bag with no ventilation is a breeding ground for fungus and bacteria.

2024 34

2024 Travel Management Customers 34

Forrester's Customer Insights

SEPTEMBER 11, 2024

To launch and sustain successful sales initiatives, revenue enablement teams should embrace all three phases of the Change Management Model as a guide for managing initiatives: set the stage, put the plan in motion, and make the “new” seem like business as usual.

Management 32

Management Sales 32