BirdEye
SEPTEMBER 11, 2024
In light of the Federal Trade Commission’s (FTC) recent ruling against fake reviews and deceptive testimonials, it’s essential for businesses to understand the implications and how they can ensure compliance. At Birdeye, we are fully committed to supporting our clients in navigating these new regulations while continuing to enhance their online reputations with integrity.
SurveySensum
SEPTEMBER 11, 2024
The future of customer experience is no longer being driven just by who is making a better product but also by who will create a better and more memorable experience. The future now stands on four pillars – data, AI, personalization, and convenience. This creates even more pressure on organizations to retain customers in an era where their preferences and expectations are changing quickly every day and as customer expectations change, so should CX strategies to accommodate these changes.
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Optimove
SEPTEMBER 11, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: A well-designed marketing technology (martech) stack is crucial for delivering seamless customer experiences. The ability to process data quickly and at scale can determine a company’s competitive edge. FanDuel’s focus on speed and scalability has created a martech stack that meets current demands and is prepared for future growth.
CSM Magazine
SEPTEMBER 11, 2024
If women dominate one field, it’s arguably customer service. In the US alone, only 27.4% of customer service representatives are men—the other 72.6% are women. Why exactly is that? Front Logix Solutions explains that women are more likely to have the soft skills needed to engage customers and address their queries in a compassionate and empathetic manner.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
BirdEye
SEPTEMBER 11, 2024
When people ask if Birdeye is HIPAA (Health Insurance Portability and Accountability Act) compliant, I wish I could give a simple “yes” or “no” answer. But the truth is, HIPAA compliance is never that straightforward. My response always begins with a confident “yes,” but quickly evolves into a more nuanced explanation. Why? Because HIPAA compliance isn’t just about checking a box or following a basic HIPAA compliance checklist; it requires a comprehensive program and a collective effort fr
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
BirdEye
SEPTEMBER 11, 2024
In today’s financial world, trust is everything. For mortgage lenders and credit unions, having a good reputation isn’t just a “nice to have.” The truth is, it’s impossible to find success without it. To protect your brand and grow its impact, you must understand how to manage your online reputation. Properly applying best practices for financial services reputation management is crucial to staying relevant and competitive.
Forrester's Customer Insights
SEPTEMBER 11, 2024
Having conversations with clients and learning from their experiences often yields new perspectives on familiar topics. We know that research must have a clear objective, be actionable, and be aligned with business goals, but is there more to consider? What does “good” research look like?
Clarivate
SEPTEMBER 11, 2024
September is World Alzheimer’s Month , a global campaign led by Alzheimer’s Disease International with the support of pharmaceutical companies involved in Alzheimer’s research. The campaign aims to raise awareness of the disease, which afflicts an estimated 416 million people worldwide, and challenge the stigma that persists around all types of dementia.
CSM Magazine
SEPTEMBER 11, 2024
Achieving consistency in the kitchen is a skill every home cook aspires to master. From novice chefs to seasoned professionals, everyone benefits from proven techniques that lead to reliable, delicious results. Whether you’re experimenting with new recipes or perfecting classic dishes, there are key strategies you can adopt to ensure every meal turns out exactly how you want it.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
SEPTEMBER 11, 2024
Public cloud may be the major underpinning of enterprise infrastructure strategies, but it comes with risks. Learn the top three cloud trends that CISOs and security leaders need to be aware of in this preview of our upcoming Security & Risk Summit on December 9–11.
Upwave
SEPTEMBER 11, 2024
Upwave is proud to announce the launch of our partnership with The Trade Desk , bringing advertisers brand campaign highlights, actionable recommendations to optimize campaigns in-flight, and on-demand, AI-generated reporting at the click of a button. This launch signifies our commitment to providing the tools to measure and enhance Brand Outcomes, and transform the brand measurement space.
Forrester's Customer Insights
SEPTEMBER 11, 2024
In recognition of National Insider Threat Awareness Month, we’ve gathered up some helpful focus areas and next steps to reduce your exposure to insider risk. Learn more at our upcoming Security & Risk Summit in Baltimore on December 9–11.
eglobalis
SEPTEMBER 11, 2024
To start my article, I’d like to hear your thoughts: Do you believe that a strong connection between employee experience, empowerment, and innovation is crucial for generating truly innovative outcomes, or is there something more extraordinary required? Introduction: The Vital Role of Employees in Driving Innovation In today’s business landscape, innovation is no longer a luxury—it’s a necessity.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Forrester's Customer Insights
SEPTEMBER 11, 2024
As a former hockey mom, I assure you there is nothing quite as pungent as a travel team hockey bag. Adolescent sweat, steamy equipment, and skates with remnants of ice all shoved into a giant bag with no ventilation is a breeding ground for fungus and bacteria.
Forrester's Customer Insights
SEPTEMBER 11, 2024
To launch and sustain successful sales initiatives, revenue enablement teams should embrace all three phases of the Change Management Model as a guide for managing initiatives: set the stage, put the plan in motion, and make the “new” seem like business as usual.
Forrester's Customer Insights
SEPTEMBER 11, 2024
To gauge the ease and effectiveness of mobile banking experiences, Forrester evaluated the smartphone apps of the “big four” Australian banks.
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