Integrity Solutions
APRIL 19, 2024
Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.
Interactions
APRIL 19, 2024
At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. We asked the participants to work through the development of a transformation strategy , and identify the priorities, challenges, and use cases for leveraging Generative AI (GenAI) in contact center transformation.
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Beyond Philosophy
APRIL 19, 2024
“Did I tell you about the time I …” These seven words are one of many ways we signal one of our favorite things is coming next: a story. We can’t get enough of stories and look for them everywhere, from news to conversations to the commercials we can’t avoid on TV. Stories are an essential part of the human experience. In today’s world, storytelling is crucial in various aspects of business, including marketing.
CSM Magazine
APRIL 19, 2024
In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. One effective strategy that is gaining popularity is using Customer Experience (CX) software. This tool can make a difference in how businesses engage with customers and build connections. In this article, we will delve into all the different aspects of CX software and its importance in boosting interaction.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
SaleMove
APRIL 19, 2024
Hear from three working parents about how working at Glia makes their days a little less chaotic and how Glia supports them in their journey. The post Glia Voices: Working Parents of Glia appeared first on Glia Blog | Digital Customer Service Explained.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Customer Enthusiast
APRIL 19, 2024
Whenever I present to managers about articulating and revealing guiding statements, organizational purpose, or core values to frontline staff and connecting them to their daily work activities, I get the question, “What if they don’t buy in to these corporate ideals?” Now, you might ask, “Why on earth would they not buy in to them?
Zonka Feedback
APRIL 19, 2024
Two years ago, we rolled out Zonka Feedback 2.0 , revolutionizing how businesses manage customer feedback. Fast forward to today, and we're thrilled to lift the curtain on the next big thing: Zonka Feedback 3.0 — your go-to Customer Experience Platform in the AI era.
Alida
APRIL 19, 2024
The Rosenfeld Media Advancing Research conference brings together experts in user and market research to discuss the most pressing challenges in our industry and help all of us raise our game. This year’s event focused on two themes: “Yielding Strategic Influence” and “Ensuring Excellence in Our Craft,” with thought-provoking perspectives from incredible speakers.
Nasuni
APRIL 19, 2024
Lance Shaw shares insight on how switching to hybrid cloud solutions can be positive for both the enterprise and the planet.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
IntouchInsight
APRIL 19, 2024
Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what customers want from brands today.
Forrester's Customer Insights
APRIL 19, 2024
It’s been three years since we introduced Forrester’s first Sustainability Maturity Model. Although the model still holds, a lot has changed over the past three years with respect to how organizations create successful environmental sustainability programs and the maturity needed to get there. It seems like every week a new regulation is announced.
Clarivate
APRIL 19, 2024
Liver disease is responsible for 2 million deaths annually. [1] This week marks World Liver Day (April 19th), an initiative to raise awareness of liver health that is supported by major liver associations, such as the European Association for the Study of the Liver (EASL) and the American Association for the Study of Liver Diseases (AASLD). [2] [3] Medical imaging plays a key role in detecting liver diseases, supporting informed diagnosis, guiding treatment selection, and continued monitoring. [
Forrester's Customer Insights
APRIL 19, 2024
Die Angebote der Cloud-Anbieter zur digitalen Souveränität sind kompliziert und die Kunden müssen ihre Anforderungen an die digitale Souveränität und ihre Herangehensweise definieren.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Forrester's Customer Insights
APRIL 19, 2024
Plastics play a crucial role in modern society, appearing in everything from toys to cars, medical equipment, spacecrafts, and computers. They are the technological equivalent of steel and concrete, with sustainability implications that far surpass their usage. In 2022, a staggering 62 million tons of e-waste were generated, with an 82% increase from 2010.
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