eglobalis

SEPTEMBER 5, 2024

What if the secret to skyrocketing your revenue lies in understanding not just what your customers do, but how they feel? In a world where every interaction counts, successful companies aren’t merely focused on closing deals—they’re laser-focused on keeping customers happy, loyal, and engaged. It’s no longer enough to simply deliver products; companies must craft seamless, meaningful customer journeys that lead to long-term success.

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Metrics Customer Success 2024 2023 322

InMoment XI

SEPTEMBER 5, 2024

Did you know that over 70% of consumers expect personalized communications and tailored products/services from companies they buy from? Of those customers, 76% get frustrated when they do not receive any level of personalization. When companies do offer personalized experiences, 78% of those customers who receive that level of personalization are likely to make repeat purchases.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

Beyond Philosophy

SEPTEMBER 5, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: We often talk about empathy regarding Customer Experience Management. But have we challenged what empathy is, how it relates to emotional intelligence, and how we can make both concepts work even better for us?

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Call Center Definition Workshop Management 78

SurveySensum

SEPTEMBER 5, 2024

Did you know that banks that practice customer experience optimization grow 3.2 times faster than their competitors? This shift in customer experience – from being “just enough” to “wowing customers” has taken the CX industry by storm and banking and financial services are not indifferent to it. Customers are no longer just expecting a good enough experience, they want their banks to exceed their expectations.

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Banking Customer Experience Omnichannel 2028 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Perkville

SEPTEMBER 5, 2024

Learn how F45 Training Cooper City boosted LionHeart usage by 30% and increased Google reviews by 57%. Read the full case study for insights.

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Engagement Insights 52

Forrester's Customer Insights

SEPTEMBER 5, 2024

The data from Forrester’s High-Performance IT Survey, 2024, is in, and the results are clear: Businesses supported by high-performance IT shops achieve significantly stronger customer loyalty, engagements, and referrals. They also deliver better business outcomes and experience growth that is 1.8x faster than their peers.

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2024 Technology Loyalty Engagement 36

Ascribe

SEPTEMBER 5, 2024

[FOR IMMEDIATE RELEASE] Montreal, QC and Cincinnati, OH, September 05, 2024 Voxco, a global leader in omnichannel survey software, today announced it is joining with Ascribe, a pioneer in text analytics and verbatim coding management solutions. This collaboration, enabled by a strategic investment by Terminus Capital Partners, aims to leverage the strengths of both companies to provide market research customers with cutting-edge technologies that enhance data creation, analysis and business inte

Omnichannel 40

Omnichannel 2024 2017 Innovation 40

Brad Cleveland Blog

SEPTEMBER 5, 2024

Gallup’s latest State of the Global Workplace report (2024) finds that 77% of employees worldwide are not engaged at work. I’m not buying it. Here’s why: Why are the numbers so dire? Part of the answer can be in how … Continue reading → The post Gallup’s Employee Engagement Bombshell: Why I’m Not Buying It appeared first on Brad Cleveland.

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Engagement 2024 Culture 26

Brandwatch CX

SEPTEMBER 5, 2024

Avoid these common mistakes when using trend-based marketing. Here's how to use trends in the right way for your social media marketing efforts.

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Social Media Marketing Brands 105

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Circular Edge

SEPTEMBER 5, 2024

JDE Customer Fireside Chat with First Capital Hear from Simon Streeter , CIO at First Capital about how the outage affected critical JD Edwards infrastructure. Join this two-part virtual fireside chat to hear directly from JD Edwards customers about how they were able to quickly identify the service disruption, what downtime procedures they used, and what lessons learned during the outage can be applied to future crises.

Customers 52

Customers Information Webinar 52

Brandwatch CX

SEPTEMBER 5, 2024

In this guide, we provide helpful tips on how to conduct competitor analysis to improve your social media strategy. Follow these three steps for success.

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Social Media 98

Circular Edge

SEPTEMBER 5, 2024

JDE Customer Fireside Chat with AG Jeans Hear from Sriram Krishnamurthy , CIO at AG Jeans about how the outage affected critical JD Edwards infrastructure. Join this two-part virtual fireside chat to hear directly from JD Edwards customers about how they were able to quickly identify the service disruption, what downtime procedures they used, and what lessons learned during the outage can be applied to future crises.

Customers 52

Customers Information Webinar 52

Brandwatch CX

SEPTEMBER 5, 2024

In this guide, we provide helpful tips on how to conduct competitor analysis to improve your social media strategy. Follow these three steps for success.

Social Media 94

Social Media 94

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Circular Edge

SEPTEMBER 5, 2024

To help organizations further unify and automate their financial operations, Oracle NetSuite has delivered NetSuite Enterprise Performance Management (EPM). Designed to help companies increase productivity, profitability, and efficiency, NetSuite EPM complements your existing ERP. Let’s explore what it can do for your organization, whether you are new to NetSuite or an existing user.

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Financial Management ROI Retail 52

CSM Magazine

SEPTEMBER 5, 2024

Reaching Peak Efficiency: Is That Possible? Let’s dive into the depths of the staffing sea to find out. As companies aim to reduce recruitment costs, enhance compliance, and seamlessly manage their workforce, they are turning to staffing agencies more and more that utilize Vendor Management Systems (VMS). These advanced tools automate and streamline talent acquisition and management processes, offering companies a competitive edge.

Healthcare 52

Healthcare Technology Insights Management 52

Clarivate

SEPTEMBER 5, 2024

With the passage of the Inflation Reduction Act (IRA), the United States government gained the ability to directly negotiate drug prices with manufacturers. Starting in 2026, the first ten self-administered Part D drugs in the law’s cross hairs will receive price cuts of 38%-79%. Private health insurers had not been expecting such steep cuts — in all ten negotiations, the federal Centers for Medicare & Medicare Services (CMS) obtained reductions greater than the mandatory minimums requ

Insurance 52

Insurance 2027 2026 Brands 52

CSM Magazine

SEPTEMBER 5, 2024

Tracking employee hours is one of the most crucial aspects of running a business, regardless of size. Proper tracking ensures fair pay, improves productivity, and helps maintain compliance with labor laws. However, the process can be complex, especially with the myriad of tools and methods available. In this ultimate guide, we’ll walk you through everything you need to know about tracking employee hours effectively.

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Document Travel Management Culture 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

White Paper

Clarivate

SEPTEMBER 5, 2024

In 2021, Clarivate acquired ProQuest which includes valued heritage brands such as Ex Libris and Innovative. We believe our organization is so much more than the sum of our parts, and we are committed to providing you with a streamlined Clarivate experience with the ease of recognition under one brand name. To show our strengths together as a unified partner you will see some changes to the logos and branding of Ex Libris , Innovative and Alexander Street and their product portfolios over the ne

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Brands Innovation 2021 Touchpoint 52

Strativity

SEPTEMBER 5, 2024

Before starting your next consumer insights RFP, explore our expert recommendations in this e-book – an essential resource for strong partnership and measurable success

Books 52

Books Measurement Consumers Insights 52

Circular Edge

SEPTEMBER 5, 2024

Drive Financial and Operational Success with NetSuite EPM Manual forecasting and outdated financial data can slow down decision-making and make it more challenging to maintain a competitive edge. NetSuite Enterprise Performance Management (EPM) offers a comprehensive suite of tools that enable organizations to transform data into actionable insights.

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Financial Insights Management Webinar 40

Forrester's Customer Insights

SEPTEMBER 5, 2024

Forrester forecast analyst Jitender Miglani analyzes Amazon's year-over-year revenue growth in comparison to Walmart in this blog.

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2010 2024 Blog Consumers 36

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience