ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Straightforward Ways Small Business Owners Can Create a Stellar Customer-Focused Culture by Steven Van Belleghem (America’s Small Business Network) Embarking on a journey to craft a customer-focused culture within a small business landscape isn’t just about adherin

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Article Customer Service 2024 Airlines 88

Michel Falcon Experience

MARCH 10, 2024

Play Video

Customer Experience 78

Customer Experience Customers Loyalty Culture 78

Brandwatch CX

MARCH 10, 2024

From engagement rates to follower growth, we’ve outlined the essential cross-industry social media benchmarks so you can understand your social performance.

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Social Media Marketing Engagement 98

Michel Falcon Experience

MARCH 10, 2024

Play Video

Engagement 78

Engagement Culture 78

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Brandwatch CX

MARCH 10, 2024

From engagement rates to follower growth, we’ve outlined the essential cross-industry social media benchmarks so you can understand your social performance.

Social Media 98

Social Media Marketing Engagement 98

Circular Edge

MARCH 10, 2024

Meet the Circular Edge Team at BP4D May 7 - 10, 2024 | Dallas, Texas The pace of change in business today is accelerating. The companies who succeed long term will be those who can effectively transform their people, processes, technology and strategy now for the digital era. With a refreshed and expanded program for 2024 , BLUEPRINT 4D is designed to help Oracle customers prepare their organizations – their teams, their tools and technology, and their strategies – for the future.

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2024 Entertainment Demo Innovation 40

Opinionator

MARCH 10, 2024

Businesses are constantly seeking new ways to gather customer feedback and insights. In recent days, QR code surveys got the eyeballs of business owners. QR codes are everywhere, appearing frequently throughout the day. Actually, the fast-paced world deserves QR Code Surveys instead of traditional surveys because QR codes are convenient, quick, effective and scanned by smartphones. […] The post Use QR Code Surveys – Transforming your Feedback Process appeared first on Opiniator.

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Feedback Insights Customers Blog 52

Circular Edge

MARCH 10, 2024

Meet the Circular Edge Team at BP4D May 7 - 10, 2024 | Dallas, Texas The pace of change in business today is accelerating. The companies who succeed long term will be those who can effectively transform their people, processes, technology and strategy now for the digital era. With a refreshed and expanded program for 2024 , BLUEPRINT 4D is designed to help Oracle customers prepare their organizations – their teams, their tools and technology, and their strategies – for the future.

2024 52

2024 Entertainment Demo Innovation 52