TechSee

SEPTEMBER 28, 2023

Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set of prompts and skills. Generative AI isn’t yet built for mainstream user adoption. What would it take to make people want Generative AI? If service leaders could bridge this user experience gap, if they could deliver Generative AI-powered service as user-friendly and intuitive as a human agent, would customers use it?

2023 124

2023 Download User Experience Innovation 124

Cyara

SEPTEMBER 28, 2023

Today’s contact centers are under pressure to innovate and evolve faster than ever. As digital transformation takes hold across all industries, businesses must quickly adapt and update their tools for customer engagement to more efficiently grow and expand their operations. And as we’ll discover, regression testing services play a crucial role in this.

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Contact Center Innovation Customer Engagement Engagement 136

Braze

SEPTEMBER 28, 2023

From win-back campaigns to “continue your streak” messaging, use these strategies to improve your customer retention campaigns and drive conversions.

Customer Retention 97

Customer Retention Customers Customer Engagement Engagement 97

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. The 6-in-1 system is helping the Leeds-based company as it expands services and diversifies into new markets. With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile

Books 59

Books 2018 Customer Relationship Management 2013 59

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

SurveySensum

SEPTEMBER 28, 2023

Did you know that 96% of dissatisfied customers never return to a business they’ve had a negative customer service experience with? – Forbes That’s a staggering figure that underscores the immense significance of providing exceptional customer service. In today’s competitive business landscape, understanding your customers’ needs and experiences isn’t just an option; it’s a lifeline.

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Customer Service Feedback Customer Satisfaction Multi-Channel 52

VDS

SEPTEMBER 28, 2023

Transitioning your contact center to Genesys Cloud can be a daunting task, but with the right strategies, it can be a seamless process. Genesys Cloud is a powerful platform that can help you improve customer experience, increase efficiency, and reduce costs. However, migrating to Genesys Cloud requires careful planning and execution to ensure that there are minimal disruptions to your business operations.

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Contact Center Roadmap Customer Satisfaction Communication 52

CSM Magazine

SEPTEMBER 28, 2023

Designing a gaming website with a focus on providing an excellent user experience is crucial to attract and engage your target audience. From intuitive navigation and mobile-friendly design to free game demos and a clear and easy way to contact your customer support, take advantage of these tips to take your user experience to the next level and leave your customers satisfied.

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User Experience Demo Social Media Information 59

Braze

SEPTEMBER 28, 2023

Check out some of the best content from our annual customer engagement gatherings from over the years, since the launch of LTR in 2015 to the debut of Forge in 2020 and beyond.

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2015 2020 Customer Engagement Engagement 59

Zonka Feedback

SEPTEMBER 28, 2023

In the cut-throat business environment of today, the experience you provide to your customers can either make or break your success. Great customer experiences not only attract repurchases but also build brand reputation in the market and attract new customers. Whereas poor experiences lead to customer churn and loss of goodwill in the market.

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Customer Experience 2023 Customers Brands 59

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

West Monroe

SEPTEMBER 28, 2023

About the Episode In episode 2 of "This is AI," hosts EJ , Erik Brown , and Ryan Elmore discuss the application of generative AI across industries, exploring the challenges organizations face when choosing between pre-built and custom solutions. They emphasize aligning AI with organizational goals and explore real-world examples, including a global food and beverage leader enhancing customer experiences.

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Technology Government Innovation Insights 52

Optimove

SEPTEMBER 28, 2023

Casual bettors are all around us. They could be your friendly neighborhood waiter or your colleague at work. They won’t bet on just any random mid-season match. No, they join the action when the excitement surpasses a certain threshold, and the 2023 Cricket World Cup fits the bill perfectly. But casual players are notorious for churning quickly, how can you keep them?

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kommunicate

SEPTEMBER 28, 2023

Last Updated on September 28, 2023 Companies continue to invest in tech and resources, but the struggle to delight customers with exceptional support continues. For the past several years, most organizations have responded to this challenge by throwing back more and more technology to fix their CX efforts. According to a recent report from Grand [.] The post The AI Frontier: Delivering Exceptional Customer Experience appeared first on Kommunicate Blog.

Customer Experience 52

Customer Experience 2023 Blog Customers 52

Help Scout

SEPTEMBER 28, 2023

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.

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Customers Article Customer Experience 40

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

Beyond Philosophy

SEPTEMBER 28, 2023

My two favorite Muppets were Statler and Waldorf. You might remember these were the two old guys that sat on the balcony and heckled the show. However, instead of cleverly improving the comedy of the vaudeville-style variety show in the 70s, I will heckle the restaurant experience. Not only that, but we will also use their example for what not to do in yours.

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Financial Communication Books Interaction 17

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

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Customer Service Training Customer Service Contact Center Culture 110

Upstream Works

SEPTEMBER 28, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Unlocking the Potential of Generative AI in Contact Centers appeared first on Upstream Works.

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Contact Center Connections Management Blog 88

SmartKarrot

SEPTEMBER 28, 2023

Customer renewals are the benchmark for successful customer relationships and the cherry on top of every business’s revenue sundae. Yet, like all things worthy, the path to securing these renewals isn’t always easy. It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers.

Customer Retention 10

Customer Retention Customer Success Customers Feedback 10

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

ReviewTrackers

SEPTEMBER 28, 2023

Learning how to increase customer lifetime value will help your company forge stronger customer relationships and achieve a competitive edge.

Customer Relationships 65

Customer Relationships Customers 65

SmartKarrot

SEPTEMBER 28, 2023

The ever increasing competition in the business setting calls for entrepreneurs to find strategies they can use to make sure their brands stay ahead of their rivals. One way small businesses can do so is by enhancing their business processes using business process management tools that help in refining business operations. However, small businesses often have reservations when it comes to adopting new technologies, such as process management software.

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Management Document Return on Investment Communication 10

Zonka Feedback

SEPTEMBER 28, 2023

Creating a survey is a powerful and effective approach for collecting data and opinions from your audience, whether you're seeking customer feedback, conducting research, or making important decisions. To ensure your survey delivers valuable insights, it's crucial to follow a structured approach. With survey software like Zonka Feedback, creating a survey is a breeze.

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Feedback Insights Information Customers 59

West Monroe

SEPTEMBER 28, 2023

Subscribe Spotify Apple Podcasts Pandora iHeart Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page About the Episode In the inaugural episode of "This is AI," hosts EJ , Erik Brown , and Ryan Elmore from West Monroe lay the groundwork for a series exploring generative AI. They chart the evolution of AI from machine learning and deep learning to generative AI, underscoring its diverse applications.

Innovation 52

Innovation Technology Insights 52

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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

Customer Experience

Help Scout

SEPTEMBER 28, 2023

“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.

Article 52

Article Customers 52

Forrester's Customer Insights

SEPTEMBER 28, 2023

*This blog post is co-authored by Sohm Gough Small and mid-sized businesses (SMBs) have been battered over the past three years by the continuing to face headwinds of inflation, supply chain interruptions, macroeconomic uncertainty, and disruptive technologies that threaten market upheaval.

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Banking Financial Blog Technology 57

Help Scout

SEPTEMBER 28, 2023

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.

Article 52

Article Customers 52

Forrester's Customer Insights

SEPTEMBER 28, 2023

In a world increasingly focused on environmental sustainability, it’s no surprise that every aspect of business is being scrutinized for its impact on the planet. One aspect that often flies under the radar is marketing technology.

Technology 55

Technology Marketing B2B Customers 55

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement