InMoment XI
MAY 2, 2024
It can be argued that reputation management for retail companies is more important than it is in any other industry. Whether you are a local shop, regional staple, or nationwide brand, reputation management is one of the most important marketing strategies you need to master to ensure brand success. In retail, the power of the review is stronger than ever.
CRMI
MAY 2, 2024
Chelmsford, MA: April 1st , 2024 – Customer Relationship Management Institute LLC (CRMI) specialists in driving companies’ revenues and profits by implementing Customer Experience (CX) strategies that makes CX the most critical component of their DNA (CXDNA), announced that 33 service organizations have qualified to receive the NorthFace ScoreBoard Service Award 2023 for superior customer service, requiring a CSAT rating of 4.0 minimum or an equivalent rating system within the calendar year.
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BirdEye
MAY 2, 2024
Have you ever wondered what can transport your dental business to the #1 spot so that you can scale your practice rapidly? We have the secret sauce for you – specific, personalized, and detailed 5-star reviews. Choosing a dental clinic can be a daunting task for patients and online reviews can help you win their trust. Studies show that 68% of the time, consumers check online reviews before choosing a business to work with.
Beyond Philosophy
MAY 2, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of our podcast listeners stumped me a bit with a recent question. Sonia Montella asked for a detailed explanation of customer loyalty and why we need it. I decided that such a good question deserved a good answer or, at least, the best possible answer I had.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
ViiBE Blog
MAY 2, 2024
In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. One of the recent technological advancements revolutionizing this field is remote visual support. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
ViiBE Blog
MAY 2, 2024
In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. One of the recent technological advancements revolutionizing this field is remote visual support. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.
CSM Magazine
MAY 2, 2024
Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform. With the industry’s first full lifecycle platform powered by AI skill-based simulation, new and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and the ability to track their skill-building progress.
SurveySensum
MAY 2, 2024
In today’s customer-centric business environment, feedback isn’t just a bonus—it’s the lifeblood of success. From shaping product development to empowering employees, building trust, and boosting loyalty, a well-oiled closed feedback loop is the secret weapon that elevates customer experience to new heights. But what exactly is a Closed Feedback Loop?
CSM Magazine
MAY 2, 2024
Automated communication systems are designed to streamline and improve communication processes in businesses, especially for those that handle a large volume of customer interactions. Automated systems take over routine tasks such as sending out emails, answering simple queries, and directing calls, freeing up employees for more complex roles. They’re not just about efficiency, though.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
PeopleMetrics
MAY 2, 2024
Imagine making crucial business decisions based on data where nearly half of the responses might be unreliable. Recent findings show that 46% of respondents from some large online panel providers deliver poor-quality data! Examples include respondents who claim their medical expenses are 16 times higher than reality and others who speed through a detailed 203-word concept in just 11 seconds.
ChurnZero
MAY 2, 2024
The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. Last month, ChurnZero CEO You Mon Tsang and SaaS Capital managing director Rob Belcher dug into the findings of the latest survey—now in its 13th year—to unpack its data and what it means for CS teams.
SurveySparrow
MAY 2, 2024
Creating forms with a snooze-fest design and endless text boxes can feel like a chore. Wouldn’t it be great if creating forms could be fun and adorable? Yes, you heard that right! With no-code form builders, no coding is needed—just drag-drop and let your creativity flow. Okay, so here’s what we are going to do! I will walk you through the ten fantastic no-code form builders that will make creating forms easier so that you can take a back seat and see all the magic they are about to
Magellan Solutions
MAY 2, 2024
Have you ever noticed businesses looking for new ways to save money and grow ? One popular tactic is outsourcing to other countries to make operations more efficient. As the global economy becomes increasingly interconnected, the appeal of outsourcing offshore has soared. The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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Strativity
MAY 2, 2024
Discover how implementing a Site Reliability Engineering (SRE) and FinOps solution in your organization can optimize cloud spending and maximize business value.
Forrester's Customer Insights
MAY 2, 2024
Anaplan announced last week its plans to buy Fluence, a provider of financial close, consolidation, and reporting software. This move comes less than two years after Thoma Bravo’s purchase of Anaplan.
CSM Magazine
MAY 2, 2024
Attracting customers through different strategies is a constant battle for many businesses, and online gaming is no exception. Since this industry is booming right now, many platforms are offering flashy graphics, hot promotions, and new games to attract customers. This has become the main reason for gaming businesses to be unique, as they can easily grab the attention of potential customers.
Forrester's Customer Insights
MAY 2, 2024
Tina Turner famously questioned, “Who needs a heart when a heart can be broken?” Marketing operations is the beating heart of marketing teams. Strong marketing operations yields better decision-making, improved capacity and efficiency, and stronger governance and compliance. Yet the marketing operations heart is broken in many companies.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Forrester's Customer Insights
MAY 2, 2024
We’ve written in the past about the dangers of location data, but recent headlines have once again highlighted its extremely problematic nature.
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