Wed.Dec 04, 2024

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The Myth of CX’s Death by 2030: Debunking the Fake Speculation

eglobalis

When writing any text, it is imperative to provide substance, not just bold statements or speculative predictions, to respect readers and value their time. Thoughtful content fosters credibility and maintains their engagement. In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While such statements are often designed to spark discussion, this particular assertion felt both overly simplistic and misaligned with the transformative, cont

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How to Improve Gaming Skins Customer Service

CSM Magazine

The eSports and gaming industries are rapidly expanding, with millions of players engaging daily across platforms. For many gamers, skins have become a core aspect of showcasing individuality, representing status, and enhancing the gaming experience. However, ensuring an exceptional customer service experience for those purchasing or trading gaming skins can be a significant challenge for providers.

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Mastering online reputation management in the UK: The complete guide

BirdEye

Imagine a customer in the UK searching for a local business. Whether it’s a real estate company or a popular restaurant chain, the customer journey often starts with a quick search on Google or social media. What the customer sees on these channels heavily influences his or her final purchasing decision. That is why reputation management is essential for every business in the UK.

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The Role of NPS in Banking and Other Financial Institutions

SurveySensum

Custom er loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. But when every bank strives to achieve the same, how can you get a competitive edge? This is where Net Promoter Score comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth.

Banking 52
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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5 Ways To Reduce Shopping Cart Abandonment & Improve Conversion Rates

Optimove

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With over 70% of e-commerce shopping carts abandoned before completing a purchase, retailers are losing significant revenue. These abandoned carts indicate customer interest in products—interest that can be converted into sales with the right strategies.

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Is Your Bank Ready For What’s Next In Mobile?

Forrester's Customer Insights

Bank executives and their teams face rising customer expectations, evolving needs and behaviors, and new competitive threats — and mobile experiences are at the center of it all. The share of consumers using mobile apps for banking has spiked (overtaking online banking).

Banking 29
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6 Trends Crucial for Success in 2025

Northridge Group

We’ve spent the last year helping our clients achieve success. For both NRG and RISE – we have partnered with companies to uncover opportunities for growth in their people, their processes, and technologies. Below, we have joined forces to offer six trends that we believe will be driving forces in 2025 – for contact centers […] The post 6 Trends Crucial for Success in 2025 first appeared on Northridge Group.

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How to Schedule a Post on X: A Simple Guide for Busy Marketers

Brandwatch CX

Master the art of scheduling posts on X for maximum engagement. Learn best practices and tools to streamline your posting. Read the ultimate guide now.

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Optimize Patient Journey Touchpoints: The Key to Healthcare Excellence

Zonka Feedback

Join us in exploring the patient journey touchpoints to improve care and satisfaction. Optimize every interaction and use technology to stay ahead.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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What Are Tags on YouTube: A Quick Guide to Boosting Video Visibility

Brandwatch CX

Discover the role of tags on YouTube and how they can enhance your content's visibility. Learn effective tagging strategies to boost your channel today!

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How Vivid Seats Brings Designers to the Forefront of UX Research

dscout People Nerds

Learn tactical tips on using an embedded matrix model for continuous insights, without getting bogged down by reactive research practices.

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The 10 Best 100% Free Help Desk Ticketing Systems for 2025

Help Scout

This comparison of the 10 best free help desk ticketing systems will help you find the perfect option for your IT or customer support team.

2025 45
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The State Of Business Buying: Companies Still Struggle To Meet Buyer Expectations

Forrester's Customer Insights

Our latest survey of more than 16,000 global B2B buyers shows that they’re increasingly frustrated and dissatisfied. Learn where they experience friction and how companies can help overcome it.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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5 Trends Crucial for Success in 2025

Northridge Group

We’ve spent the last year helping our clients achieve success. For both NRG and RISE – we have partnered with companies to uncover opportunities for growth in their people, their processes, and technologies. Below, we have joined forces to offer five trends that we believe will be driving forces in 2025 – for contact centers […] The post 5 Trends Crucial for Success in 2025 first appeared on Northridge Group.

2025 52
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Black Friday And Cyber Monday 2024: Offers Galore Spur Spending

Forrester's Customer Insights

Retailers and brands in the US presented many offers to customers on Black Friday and Cyber Monday 2024.

2024 29
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Uplight’s Illuminate Recognized as One of BizBash’s Most Innovative Meetings

Uplight

Recognized as one of the Most Innovative Meetings 2024 by BizBash, Uplight’s inaugural Illuminate Executive Forum featured a blend of learning, networking, and collaboration. It provided a unique opportunity for utilities, regulators, market analysts, and ecosystem partners to explore, strategize, and share clean energy insights. Illuminate was held on April 23-25, 2024 in Chicago’s West Read More The post Uplight’s Illuminate Recognized as One of BizBash’s Most Innovative Meetings appeared fir

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Introducing The Forrester Wave™: Digital Banking Processing Platforms, Q4 2024

Forrester's Customer Insights

The Forrester Wave™: Digital Banking Processing Platforms, Q4 2024 evaluates the top DBPPs driving digital transformation in banking. Successful digital transformation involves more than just impressive front-end applications. It requires overhauling a complex web of technology infrastructure and tightly coupled systems.

Banking 26
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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Leveraging Software Development Services for Companies: Why Vietnam?

CSM Magazine

Over the past few years, Vietnam has been steadily making waves in the software development world , and it’s easy to see why. If your company is looking to boost its digital capabilities or speed up its technological transformation, Vietnam presents an appealing and practical option. But what makes this Southeast Asian nation so special when it comes to software development?

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Measure Creator Marketing Partnerships With A Composite Set Of Metrics

Forrester's Customer Insights

Best-in-class creator marketing programs are multi-dimensional, with many different types of creators, content, and activations. As such, marketers should avoid looking for one “silver bullet” metric to determine the success of their creator partnerships.

Metrics 26