InMoment XI

JUNE 13, 2024

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback , social media, emails, and internal documents. However, extracting meaningful insights from this unstructured data can be challenging. This is where text mining comes into play. By transforming unstructured text data into valuable information, text mining enables businesses to uncover hidden trends, sentiments, and relationships within the data.

Social Media 195

Social Media Document Contact Center Insights 195

TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Contact Center 124

Contact Center Demo Connections Culture 124

Beyond Philosophy

JUNE 13, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: How you feel in a moment, or your overall mood significantly influences decision-making. Today, we dig into moods and motivational biases that influence experience outcomes. More than one thing happens in a customer experience , from individual heuristics (i.e., shortcuts in our thinking) to biases or other psychological concepts.

Insurance 117

Insurance Customer Experience Culture Customers 117

TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Contact Center 109

Contact Center Demo Connections Culture 109

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

BirdEye

JUNE 13, 2024

Making your small business shine online is more crucial than ever in today’s competitive digital environment. But when you’re up against countless competitors, how can you stand out from the crowd? That’s where content marketing comes into play. It’s about creating and sharing valuable content that’s so useful and interesting that your customers can’t help but pay attention.

Marketing 64

Marketing Social Media Advertising Webinar 64

BirdEye

JUNE 13, 2024

Instagram’s reign as king of social media continues and its never been more important to have the right Instagram tools to optimize your business’ presence. The social media platform’s stats speak for themselves. With the platform reaching 2 billion active monthly users, brands ignore Instagram at their own risk. Thankfully, 71% of businesses have realized this, and already have accounts.

Social Media 64

Social Media Multi-Channel Metrics Engagement 64

CSM Magazine

JUNE 13, 2024

In today’s fast-paced world, efficient waste management is crucial for businesses and communities. Waste management services ensure cleanliness, public health, and environmental sustainability. Beyond these essential functions, efficient waste management significantly impacts customer satisfaction. Companies like Waste Removal USA in South Lake, Texas, exemplify how providing top-notch waste management services can lead to happy and loyal customers.

Customer Satisfaction 52

Customer Satisfaction Management Customers Presentation 52

SurveySparrow

JUNE 13, 2024

What’s the first thing you do before buying a product or availing a service? Do you ask a friend or research on your own? I spend hours scrolling through the reviews, especially the ones where they have added images and videos. That’s a literal sigh of relief, right? Now, decoding reviews in your favor and extracting the aspects you need is an art, I tell you!

Feedback 52

Feedback Travel Hospitality Brands 52

CSM Magazine

JUNE 13, 2024

First impressions are more than just fleeting moments—they’re foundational. The Primacy Effect, a psychological phenomenon where individuals remember the first piece of information they encounter more vividly than information they receive later, plays a crucial role in shaping these impressions.Understanding how the Primacy Effect influences customer service can empower businesses to create memorable and positive customer experiences.

Customer Service 52

Customer Service Magazine Exceptional Customer Service Hotels 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Gainsight

JUNE 13, 2024

People naturally harbor a sense of caution toward the unknown. Microwaves. Emails. Cryptocurrency. The potential gains, like drastically reducing cooking times, don’t matter at first. Instead, there’s a healthy dose of skepticism, with most people waiting for broader adoption before incorporating these new things —however outlandish they may seem at the time—into their lives.

Social Media 52

Social Media Webinar Chief Customer Officer Customers 52

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued.

Hotels 52

Hotels Customer Service Guest Experience Hospitality 52

Braze

JUNE 13, 2024

Braze is thrilled to announce our first Virtual Power Purchase Agreement (VPPA), a long-term financial contract between a buyer and a clean energy project. Through our commitment, we are helping fund the build of five solar facilities in Michigan, built by the developer Irradiant Partners.

Financial 78

Financial 78

CSM Magazine

JUNE 13, 2024

The role of an IT help desk extends far beyond troubleshooting technical issues. It serves as the backbone of organizational efficiency and employee satisfaction. Yet the ultimate litmus test for an IT help desk’s effectiveness is its ability to cultivate internal customer loyalty. But how exactly can an IT help desk achieve this? Let’s delve into actionable strategies that can transform your IT help desk from a reactive support function to a proactive driver of employee loyalty.

Loyalty 52

Loyalty Multi-Channel Magazine Social Media 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

dscout People Nerds

JUNE 13, 2024

dscout’s VP of UX Julie Norvaisas sits down with Cash App’s Elysa Stein, to discuss tying research insights to the bottom line.

ROI 52

ROI Insights 52

CSM Magazine

JUNE 13, 2024

Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider. Vattenfall, one of Europe’s largest producers and retailers of electricity and heat, has entered an agreement with Sabio for the delivery of Genesys Cloud and support services. Additionally, Sabio will undertake a multi-month project to assist Vattenfall in transitioning to the Genesys Cloud contact centre platform, covering its ope

Multi-Channel 52

Multi-Channel Retail Omnichannel Employee Experience 52

SurveySparrow

JUNE 13, 2024

Everything now revolves around one thing – data. However, with digitalization, it has become crucial for businesses to store and safeguard data. More and more businesses are inclined to data for understanding their customers as well. Or, in other words, effectively managing data has become a must. This is where data management tools come into play.

Management 52

Management Demo Government Healthcare 52

CSM Magazine

JUNE 13, 2024

In the competitive world of business, a brand design logo serves as the cornerstone of your brand identity. It’s often the first impression potential customers have of your business, making it crucial to get it right. A well-designed logo not only captures attention but also conveys your brand’s values and mission. Materials for this article have been prepared with the participation of experts from Turbologo, ensuring you receive expert insights and advice.

Brands 52

Brands Download Insights Communication 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Forrester's Customer Insights

JUNE 13, 2024

Looking ahead to 2024, Vietnam’s economic prospects are bright. The country’s GDP is expected to grow significantly, fueled by robust international trade and supportive government policies. Against this positive backdrop, Forrester anticipates a substantial increase (+10.4%) in tech spending in Vietnam for the year 2024.

2024 34

2024 Technology Government Customers 34